Manager Staff

RONALD L. Whitaker

**** *. **** **. ************, IN 46226

773-***-**** (mobile)

317-***-**** (mobile)

abmpqz@r.postjobfree.com

Objective

To utilize my knowledge and professional skills combined with the

opportunity to apply my organizational, time management, computer and

customer services experience. To also contribute, to the efficiency of

applying administrative and managerial support, to the enhancement and

betterment of a company.

Experience

02/08-11/09 Sallie Mae - Unit Collections Manager Muncie, IN

The unit collections manager is responsible for a team revenue target.

Oversees an assigned business unit and ensures staff compliance with

policies, procedures, laws and regulations. This includes planning,

training, motivating, evaluating, analyzing, preparing monthly report

cards and directing a team while ensuring compliance with the FDCPA and

achieving maximum collection results for the company and its clients.

. Assist with 2nd talk-offs and resolve debtor complaints

. Set daily production goals for team and staff

. Insure staff adheres to company policies and procedures

. Enforce company policies consistently

. Coach and counsel fairly and consistently

. Schedule staff to insure coverage

. Review timesheets for approval/denial

. Review leave requests for approval/denial

. Maintain accurate record keeping for all assigned staff

. Develop collector agenda and insure collectors are following it

11/06 - 06/07 Harris & Harris - Account Representative; Call & Payment

Center Chicago, IL

. Responsible for 50 outbound calls 100 inbound calls minimum per day

. Create and advise debtors on their payment plan options and assist

with pay structure on their accounts

. Accept payments via telephone, credit or debit card and on-line to

ensure debtor is current on account

. Receive and verify faxes o determine debtors living situation to

qualify for hardship program

. Fax, photocopy and answer telephone as needed

. Review contract with debtors to ensure full understanding of contract

terms

2/05 - 10/06 AIU Online University - Financial Aid Advisor Hoffman Estates,

IL

. Provided advice and counsel about available financial aid

opportunities, eligibility requirements and the application process to

students and parents; analyzed and evaluated financial aid eligibility

for students

. Exercised professional judgment to determine if adjustments should be

made; made award adjustments and recalculations, as appropriate

. Presided over the collection, management and reporting of data in

accordance with the objectives of the financial aid advisors and

participated in the development and implementation of departmental

procedures

. Conducted student orientations, entrance and exit interviews in

accordance with all guidelines

. Reviewed loan related financial documents for accuracy and provided

signature approval/disapproval

. Participated in the review and adjudication of appeals for

scholarships and academic progress

. Trained subordinates on how to provide professional-level financial

counseling for all students concerning loans and scholarships and

other forms of aid

. Administered and audited federally sponsored financial aid programs to

ensure optimum utilization of all funds for all students requesting

aid and oversaw the packaging and adjusted of student awards

5/01 - 2/04 Harris Bank - Researcher and Adjuster Chicago, IL

. Conducted investigations regarding customer inquiries and disputes and

collected pertinent data and documents concerning such inquiries and

verified documents received and applied adjustments where appropriate

and supported corporate customers via telephone and email

. Provided essential training for new employees, organized files and

input data into database

5/99 - 5/01 Rosenthal Collins Group - Trading Floor Processor Chicago, IL

. Received and executed commodity trades from customers and trading

floor brokers

. Responsible for trade execution on Tops (CME order execution system)

by phone and arbitration (which is hand signal), designed curricula

and taught trading course for new employees

. Executed customers trades via the Internet and managed the accuracy of

customers accounts

. Received and executed customers trades over Globax (CME order

execution system)

9/96 - 4/99 Lind Waldock, Inc. - Commodities Order Processor Chicago, IL

. Received trade request slips from order processors at the trading

floor level

. Ensured accurate and prompt delivery of such requests to Brokers'

assistants

. Sole contact for customers to verify their daily trading activity

Education

2004 - Present Career Colleges of Chicago Chicago, IL

Major: Paralegal Studies (60 completed Credit Hours)

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