Project Manager Management
Resume:
AMY PANDOLPH
Pittsburgh, PA ***21
____________________________________________________________________________
________
WORK EXPERIENCE
Senior Business Analyst, Coventry Health Care, IT Government Programs, 2009-
Present
(Responsible for processing and analyzing daily Medicare term reports.
(Maintain database maintenance for the Electronic Enrollment Application
Files.
(Responsible for analyzing the enrollment reporting function for Medicare
processing.
(Support and troubleshoot departrment applications.
(Analyze internal reports to improve department functionality.
Senior Business Analyst, PNC Bank, 2008- 2009
(Project Lead for the Blaze Advisor business rule development
implementation process.
(Create business rules for accurate billing, remittance and eligibility
processing.
(Work Closely with the QA team to test and enter defects of the HCA
(Health Care Advantage) software
progam into Mercury Quality Center.
(Collaborate with QA to Evalute test scripts for continuted software
testing.
(Utilize Edifecs for developing and processing error severity remittance
files.
(Interpret claim processing, remittance and financial flow charts for
project management analysis.
Systems Analyst, West Penn Allegheny Health System, Primary Care Network,
2004-2008
( Responsbile for maintaining the IDX/Groupcast Database System for the
Primary Care Network
(Provided full system client support for physician group practice
management system software (IDX)..
(Worked with end users to support the physician group practice management
system software (IDX).
( Responsible for maintaining the AIX server and monitoring system
performance and requirements.
(Worked with the vendor (GE) for client system enhancements and outlier
problem resolution .
(IT Project Manager for Referrals Plus implementation to system physician
offices.
(Trained the IDX application to system wide new users.
(Project Manager for converting several existing system databases to a new
AIX server. Responsible
for managing the work of 12 employees during the process to ensure
project completion.
(Analyzed user requirements for report generation and system process
improvement.
(Project Manager for the Physician Office website development initiative.
(UtilizedPostgreSQL to maintain tables and create queries for management of
physician dashboard.
(Developed documentation for improving departmental functionality and
efficiency.
( Utilized Data Connect (HL7) to connect the Lab Interface(Orchard) to IDX.
Systems Support Analyst, CareCentric, Inc, 1997-2003
(Provided full system client support for the home medical equipment billing
software and home health administration packages (Mestamed).
(Analyzed and resolved client support issues dealing with software,
hardware and operating system.
(Advised clients on report design to meet business requirements.
(Analyzed data from software generated reports to meet client needs.
(Utilized Unix/VMS/Windows NT operating systems to perform daily work
functions and system support.
(Trobleshoot hardware problems including printers, drives and system
networks.
(Consulted customer base on system procedures, performance and problem
resolution.
(Managed installation of system software updates.
Flood Analyst, Flood Zone Determination Services, 1996
(Organized and provided data for determination of flood zone areas.
(Managed specific geographic areas for flood zone determination.
(Interacted closely with departments in the facility.
Graduate Student Assistant, University of Pittsburgh, Health Information
Management Department, 1992-1994.
(Maintained computer lab operations.
(Provided a range of educational support services for the Health
Information Management department.
(Assisted students with computer software instruction.
(Improved the functionality of the medical record database for student and
professor use.
(Strengthened the student-professor relationship.
(Supported the development of graphics for a funding grant.
EDUCATION
MS, Health Care Supervision and Management, University of Pittsburgh, 1994,
GPA: 3.73
Thesis: Development of a quality assessment tool for long-term care
facilities.
BS, Health Information Management, University of Pittsburgh, 1992, GPA:
3.37
PUBLICATIONS
Watzlaf, J.M., Valerie, Ph.D.,RHIA, Mazzoni-Maddigan, Jane, Ph.D., RHIA,
Pandolph, Amy, MS, RHIA.
"Quality Assessment in a Long-Term Care Facility Using the Medical Record
as Principal Data Source."
Journal of Health Information Management Research Vol. 3, No. 2, (Winter
1995):24-36.
Pandolph, Amy, MS, RHIA, Mazzoni-Maddian, Ph.D, RHIA, Watzlaf, J.M. Ph.D.,
RHIA. "Development of a Pilot Quality Assessment Tool for Long-Term Care
Facilities." Topics in Health Information Management. Vol. 18, No. 1,
(August 1997):23-31.
Contact this candidate