Management Service

TIMOTHY MCCABE Home Office #: 860-***-****

*** ***** *** **** #: 860-***-****

South Windsor, CT 06074 Email : *********@***.***

Career Summary

Broadly skilled Business Technology professional with substantial

experience in IT infrastructure support, audit, and project management.

Experience managing multiple IT Service Management disciplines using ITIL

methods, processes, and best practices. Skilled at analyzing customer

needs, identifying effective solutions to meet IT governance and audit

requirements, and implementing recommendations that ensure the integrity of

organization assets. Certifications include Certified Information Systems

Auditor (CISA), ITIL Foundation in IT Service Management, ITIL Practitioner

Certification in Service Level Management

Professional Experience

Aetna, Inc., Hartford, Connecticut 1995-2010

Senior Technical Manager Infrastructure (1999-2010)

Served as Audit Liaison for IT to ensure compliance with Internal/External

Audit, Department of Insurance, SAS70, National Accounts, and Sarbanes-

Oxley reviews. Managed teams responsible for IT Service Management

functions including Availability, Incident, Problem, Configuration, and

Service Level Management.

. Managed all aspects of audit activities impacting IT Service Management

including planning, execution, reporting, and issue closure.

. Developed status reports and presentations for senior management on risk

assessments, internal controls, audit plans, and outstanding issues.

. Ensured appropriate management action plans and governance activities

were implemented by management to close open audit issues and mitigate

risks.

. Developed and implemented Sarbanes-Oxley test programs for IT to ensure

cost effectiveness and sustainable compliance. Partnered with Internal

Audit and Sarbanes-Oxley Compliance Group to schedule and manage

execution of annual test programs.

. Trained in fundamentals of DIACAP (Department of Defense Information

Assurance Certification and Accreditation Process) in preparation for

securing contract with the government.

. Managed a team in the appraisal and certification of CMMI Level 2 for IT

service department. Results provided improved effectiveness, efficiency,

and quality of services.

. Implemented a comprehensive service level management process including

development of service catalog, service level agreements, metric

reporting system, and annual service improvement reviews.

. Established a service level governance process for both IT and business

customers to help improve IT services delivered. Increased application

availability 17 basis points.

. Developed and implemented an extensive Incident and Problem Management

framework across IT based on ITIL best practices. Enhanced process

helped reduce system outages by 30%.

. Managed availability for portfolio of financial systems to ensure

service level agreements were met and system performance was maximized

to meet business objectives.

. Managed a team of system engineers and code migrators responsible for

ensuring integrity and synchronization of application code assets for

the corporation.

. Developed strategic operating plans in department which improved

efficiency and effectiveness of process and procedures and improved

customer/partner relationships. Implemented a rewards and recognition

program which demonstrated improved results in annual employee survey.

. Served as Chief of Staff for Director of Production Services and managed

$10M budget and financial reporting process for department of 110 people.

IT Audit Consultant, Middletown, CT (1995-1999)

Provided ongoing technical and general controls consulting on existing

application systems under development to financial auditors, IT personnel,

business and executive management.

. Developed and implemented an audit approach for application control

reviews. This initiative focused on streamlining the audit process

integrating both financial and IT auditors.

. Participated on audit leadership team to implement process and IT

governance framework according to COBIT (Control Objectives for

Information Technology).

. Received letter of commendation from Director of Operations for work

on internal data center review which resulted in extensive

enhancements to physical security controls over complex.

TIMOTHY MCCABE Home Office #: 860-***-****

135 Quail Run Cell #: 860-***-****

South Windsor, CT 06074 Email : *********@***.***

Shawmut National Corporation, Hartford, CT 1992-1995

IT Audit Officer

Provided ongoing technical support for the automated audit system including

system administration, application development, and problem management.

Supervised IT Audit activities including planning, risk assessment, scope

setting, fieldwork, report writing, and evaluations.

. Managed implementation of audit automation system from authorization

to final testing and training, creating a standard and consistent

process for generation of work papers. This system was marketed and

sold to companies throughout the United States generating sales over

$500,000.

. Created standard process for performing IT audits in the areas of PCs

and LANs. Developed and provided training programs for orienting 80-

person audit staff.

. Participated in various IT projects such as the formalization of

Security Coordinator function resulting in stronger compliance to

employee security control requirements.

. Implemented an issue tracking system to ensure timely closure of

outstanding audit and regulatory issues sited during reviews.

Developed reporting system for senior management and audit committee.

. Provided appropriate guidance and recommendations on control issues to

senior management.

Society for Savings, Hartford, CT 1988-1992

IT Audit Manager

. Managed the IT Audit function to ensure integrity of the Bank's

IT systems.

. Developed and executed technical IT auditing programs to ensure

integrity and security of PCs, LANs, and mainframes. Areas of

concentration included Novell and IBM.

. Developed audit software routines utilizing CA Easytrieve Plus

to facilitate testing of financial systems.

. Participated in major IT and business initiatives proactively advising

management on internal controls for vendor services and new systems

development.

. Negotiated and communicated audit recommendations to senior

management.

Coopers & Lybrand, Hartford, CT 1985-1988

Senior IT Auditor

. Performed over 50 general controls reviews at client data centers.

. Supervised 3 IT Auditors in the performance of extensive application

and general control reviews for a client base of Fortune 500

manufacturing, insurance, and financial institutions.

. Participated in determining IT Audit scope and objectives.

. Presented audit recommendations to client management for

resolution and implementation.

. Performed numerous application reviews including GL, AP, and

inventory.

Education

University of Connecticut, Storrs, CT 1985

B.S., Business Administration; Major: Management Information Systems

Certifications & Memberships

ITIL Foundation Certification: IT Service Management

ITIL Practitioner Certification: Service Level Management

Certified Information Systems Auditor (CISA)

Board Member - Information System Audit and Control Association (ISACA)

Member - Institute of Internal Auditors (IIA)

Personal Interests

Enjoy golf, basketball, skiing, and fishing

Actively coach youth sports in my community

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