Customer Service Sales
Resume:
Daria Maryams
Lago Vista, TX 78645 E-mail:
abmpmy@r.postjobfree.com
SUMMARY
Hands-on experience in marketing, sales, and customer service.
Excellent communication, analytical, and organizational skills. Very
effective in multitasking and managing competing priorities either
under supervision or independently. Recipient of excellence awards at
current and past employers.
EXPERIENCE
Citibank - Austin, TX November 2009 -
Present
Teller
- Received monthly sales and service awards
- Proactively marketing and selling corporate products and services to
customers; constantly trying to identify other sales opportunities
that require referrals to a sales team
- Providing excellent customer service including quotes on rates, terms,
and fees on products and services
- Processing a high volume of customer transactions on a daily basis
with attention to detail, high customer satisfaction, and following
corporate policies
- Always helping customers with their financial needs
- Maintaining and balancing a cash drawer
Wells Fargo Financial - Des Moines, IA August 2006 -
August 2007
Loan Documentation Specialist
- "Employee of the month" awards, monthly recognition letters
- Helped to establish the department's overall quality of delivered
documentation by leading efforts to improve quality control,
accountability, and performance levels
- Worked closely with the underwriters to speed up the process of loan
approvals without compromising the quality
- Managed an allocated pipeline of loans and assigned new loans to other
team members
- Provided guidance and training to other loan documentation team
members
- Real estate loan processing and mortgage experience
- Performed a variety of loan documentation duties. Functions included:
processing, closing and compliance of loans; reviewing completed loan
packages against system data; interpreting policies while analyzing
applications, property and documentation; ordering all required
verifications; correcting errors to loan packages and/or system data;
obtaining missing information; resolving exception processing issues
Easter Seals Camp - Des Moines, IA May
2004 - September 2004
Counselor / Assistant
- Assisted counselors with day-to-day activities; provided help with
mentoring physically and mentally impaired camp residents
- Helped other staff members set up preparations for special events
EDUCATION
- Upper Iowa University 2007 - 2009
Bachelor of Science in Marketing, GPA 3.91, Summa Cum Laude (Dean's
List awards)
- Leo Tolstoy Tula State Teachers' Training University (Tula, Russia)
2001 - 2005
Linguist / Translator - Foreign Languages Program (English and French)
LANGUAGES
English, Russian, French
REFERENCES
Available upon request
Contact this candidate