Project Manager Customer Service
Resume:
EDWARD REISING
**** ******* **** **** ***** City, IA 51104 *****@****.***
Profile
Organized, detail oriented, insightful leader that motivates teams in
accomplishing of goals. 15 years of leadership in operational continuous
quality improvement has demonstrated both increased productivity and
customer satisfaction while decreasing expenses. Highly motivated, goal
oriented and always ready to take on new challenges. Able to maintain
employee satisfaction and involvement through interactive communication.
* Speaking * Problem Solving * Analytical * Persuasive *
Decisive * Organized * Creative
* Coordinated * Disciplined * Critical Thinking * Energetic *
Respectful * Active Listening
Employment History
St. Luke's Hospital, Sioux City, IA
Department Director / Project Manager
07/2008 - 03/2010
Responsible for operation of departments, and LEAN management strategies to
various hospital projects.
* LEAN management reduces manual processes. Centralizing work and
processes helps to reduce expenses
and have attrition of employees not need to be replaced to same
levels.
* Staff development through individual training benefits employees and
team. Business realizes increased
productivity and increased morale.
* Budgetary management, staff work ratio management and supply
inventory management saves money.
St. Luke's Hospital, Sioux City, IA / Iowa Health System, Des Moines, IA
Material Manager / Project Manager
11/2004 - 09/2009
Hands on operation of purchasing and supply chain for the hospital.
Project manager for IHS MMIS.
* Implemented purchasing and supply policies and practices that saved
resources, significant expense, and
led to best in system supply cost to net revenue ratios. Streamlined
operations, reduced duplication.
* Project manager for improved operations at 5 IHS hospitals through
creation of electronic demand driven
supply chain, electronic purchase orders, centralized distribution,
and standardized product usage.
* 4 years in a row of increased employee satisfaction scores amidst
continuous quality improvement
initiatives and job re-structuring. Met or exceeded budget
expectations each year.
St. Luke's Hospital, Sioux City, IA
Supply Chain Manager
05/2003 - 11/2004
Managed operations of supply and distribution to hospital departments, and
customers.
* Consolidated 2 warehouses for inventory savings of 350K, implemented
electronic supply management.
* Managed value analysis process for all departments to reduce expense,
and insure value purchases
* Implemented safety management processes, hazardous chemical labeling,
equipment training for all
hospital employees and data recording.
* Supervision of day to day operations in warehouse, receiving, courier
and transportation and distribution
of products throughout the hospital.
EDWARD REISING
Page# 2
Buchanan Ave Baptist Church
2000-
2004
Construction Coordinator
* Co-leader of construction of new church after steel shell erected.
All phases of construction covered
including electrical, framing, wallboard, texture, suspended
ceilings and trim.
* Addition project co-leader for installation of 25 foot steel
addition, foundations, steel erection using lifts,
hoists and finishing of inside area.
Mercy Medical Center, Sioux City, IA
Unit Coordinator
07/1995
- 03 /2003
Supervised personnel in operations of a unit providing critical care and
customer service.
* Led operational improvements to increase productivity, reduce
expenses, and attain national status.
* Responsible for training new employees, certification of staff and
national data bank recording.
* Successful change management for processes using measurable
management to direct policy and
procedural changes.
Additional Employment
Available at time of interview, if desired.
Education
Masters degree - Business Administration - Management and Operations
Cambridge International University, Cape Town, South Africa
Bachelor of Science Degree - Administration
Cambridge State University, Jackson, MS
Associate degree / Diploma - Health Services / Nursing
St Joseph College / Briar Cliff University
LEAN Training, Iowa Healthcare Collaborative, Iowa Hospital Association
Certification - Corrections Officer / Human Relations
USMC MP School, Augusta, GA
EDWARD REISING
Page# 3
4511 Country Club Blvd Sioux City, IA 51104 *****@****.***
References
Dennis Hofer
Sanford Health System
Sioux Falls, SD
605- 929-7024
*******@*************.***
Dave Melchert
Iowa Health system
Cedar Rapids, IA
********@*********.***
John Woodford
Pastor
Sioux City, Iowa
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