Customer Service Technician

James Daniel Smith

*** ******* **.

Homer, LA ***40

318-***-**** home 318-225-2321cell

************@*****.***

OBJECTIVE

To utilize my computer support knowledge as a computer support technician

with a growing company.

EDUCATION

University of Louisiana at Monroe

Major: Computer Information

Systems

Bachelor of Business Administration, cum laude

Concentration: Computer Systems Support

Graduation date: May 1999; GPA: 3.4 Minor:

French

Moore Norman Technology Center, Moore, Oklahoma: Full Charge Bookkeeper

Certification, July 15, 2005; Accounts Payable Clerk Certification, July

14, 2005; Accounts Receivable Clerk Certification, July 14, 2005; CompTIA

Network+ Certification, November 23, 2002; CompTIA A+ Certification,

December 19, 2001.

SKILLS

CUSTOMER SERVICE

. Answered billing questions, explained billing ledgers, and

resolved billing problems for DirecTV

customers for 6 years, showing my ability to think quickly and help

people with their problems

. Managed customers' expectations and resolved customers'

complaints over the telephone

. Handled customers' inquiries efficiently

. Tested trainees by utilizing practice simulations

. Interacted with customers professionally

COMPUTER END-USER SUPPORT

. Troubleshot and configured network settings, including TCP/IP,

NETBIOS, DHCP, and DNS for IBM ThinkPad, Panasonic Toughbooks,

Toshiba, Dell laptops, and Compaq Desktops

. Troubleshot HP LaserJet printers

. Utilized Ghost, MS Office Professional, Windows 9x, Windows NT,

Windows 2000, and Windows XP

. Installed computer hardware and software

MATH TUTOR

. Explained elementary and intermediate algebra problems to

college students

. Possessed strong aptitude for math and numbers

. Exhibited detailed and thorough math work

COMPUTER SKILLS

. Microsoft Office: Word, PowerPoint, and Excel; Visual Basic

Programming; Windows 9x, Windows 2000, and Windows XP

. Software and hardware troubleshooting

EMPLOYMENT/ACTIVITY HISTORY

January 2009-Present South Arkansas Community College, El Dorado,

AR, Math Tutor

June 2006-July 2008 Homer Memorial Hospital, Homer, LA, A/P

Clerk, Central Supply Clerk, and Desktop Computer

Support Technician

February 2000-May 2006 Convergys Corporation, Moore, OK, Customer Service

and Resolution

Specialist

August 1999-December 1999 Chickasaw Holding Company, Oklahoma City, OK,

Desktop Support

May 1998-October 1998 Chase Manhattan Mortgage Corporation, Monroe, LA,

Document Tech

January 1998-May 1998 Pi Sigma Epsilon, ULM, Monroe, LA, Chairman of

Web Site Committee

January 1996-December 1997 ULM Foreign Language Lab, Monroe, LA, Lab

Assistant/End-User Consultant

Member of The Honor Society of Phi Kappa Phi

References provided upon request

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