PROFESSIONAL SYNOPSIS

Bottom-line focused senior project manager continually entrusted with far-

reaching product development and software development projects; proven

record of achieving goals and driving continuous improvement by

developing and implementing integrated SDLC systems to enable effective

management, resource planning and optimization of service and support

organizations.

DISTINCTIVE QUALIFICATIONS

Business/Process Improvement

. History of spurring pivotal corporate-wide change with insight into

methods for improving business models/processes; harness untapped IT

resources to expand service capabilities & total performance.

. Lead cost-efficient development of new processes & technologies,

driving continuous improvement.

. Solid reputation for continually achieving targets on budget through

effective resource optimization.

. Consistently recognized for leading the innovation of business and IT

infrastructure and operations.

IT Product Development

. Proven expertise in major business reengineering with project budgets

of up to $32M, delivering process and software design, database

structure, legacy data conversion, and final implementation.

. Expert resource-planning/management and matrix management of up to 20

simultaneous projects.

. Extensive experience managing entire software product life cycle, from

customer request to launch.

. Lead major profitability through effective management of service level

contracts and issue tracking.

EXPERIENCE

INDEPENDENT CONSULTANT (Current)

Consultant/Project Manager

Delivering project management services in software development, product

life-cycle management, PC technology implementation and business

analysis/technology consulting to industry leaders and technology-focused

start-ups.

. Atlanta Office Furniture (2007-2010) - Recruited as business analyst to

initiate successful launch of e-commerce business start-up;

instrumental in establishing and operating efficient back-end

operations; created & implemented financial and online payment systems;

managing SEO/SEM campaigns, managed operations during business launch.

Launched second ecommerce site in 2009 focused on regional market.

. DCS, LLC (2007) - Technical project lead to consolidate and proof

product requirements and architecture documents for a healthcare

industry start-up.

. Unisource (2007) - Led crucial 3-month project initiating key change in

business operations model; researched proposed outsourcing system,

coordinating extensively with HR leadership.

GLENAYRE TECHNOLOGIES, INC. - Duluth, GA (11/00-1/07)

Program and Portfolio Management

Pioneered key software development and operational turn-around

initiatives for this telecom institution, driving product performance to

the cutting-edge of the industry. Matrix-manage entire product

development process across all departments from initiation to closure and

production support, with resource planning/management of 100+ engineers,

20+ simultaneous projects, and 7 project managers; managing personnel,

hardware, time, and technology resources.

. Transformed SDLC system, leading task force to eliminate trend of

inefficient department silos with limited intercommunication by

creating integrated traceable matrix for optimal resource utilization.

. Achieved major company-first through Project Management Information

System which facilitated efficient resource tracking to deliver on time

and under budget consistently after implementation.

. Leveraged MS ProjectServer to create dashboard enabling real-time

access to progress of each team member activity assignment and detailed

forecasting for 6 months at a time.

. Created continuous improvement process by analyzing data on cost, time,

and content quality on projects to drive profitability through accuracy

of project estimates and quality delivered.

. Strategic application of Agile methodologies, leveraging Scrum for on-

time quick-turnaround projects, such as industry trade-shows and

singular client requests, with outstanding results.

. Standardized product development and project management processes/

methodology.

PROMETHEAN TECHNOLOGIES, INC. - Cumming, GA (11/97-

10/00)

Consultant/Project Manager

Launched contracting firm specializing in software development project

management and AS/400 software development. Provided project management,

report writing and development services to IT and telecommunication firms

in Atlanta.

. BellSouth (98-00) - Provided project management for environment build

team on AS/400 cluster.

. Vanstar (97-98) - Contract consulting work on field service systems and

business practices.

VANSTAR - Roswell, GA (3/94-1097)

Program Management

Pioneered leadership of reengineered field services model after serving

as program manager for 8 project managers and over 100 resources on $32M

business reengineering project. Managed turn-around of key profit source

in under-performing field service business segment. Provided strategic

input and organizational change management for $250M department while

directing national help desk and national call center business units.

. Appointed as SME and project lead by auditors Ernst & Young.

Orchestrated massive, fundamental business reengineering project,

culminating in launch of National Dispatch System.

. Pioneered business model shift away from ineffective and decentralized

availability-based system.

. Revitalized issue resolution through legacy conversion, designing,

building, and implementing new, highly analytical and innovative

intelligent dispatch system accounting for multiple call variables.

. Pace-setting leadership in field services, using systematic and

analytical approach to management, championing utilization of

technology resources to create new processes and drive efficient

business function.

COMPUTERLAND - Pleasanton, CA (HQ)/Orlando, FL (10/89-

2/94)

Field Service Management

Recruited by executive VP and recruited to corporate headquarters to

manage the Western Division. Quickly led $25M region to 20% net

profitability, creating new standard of achievement and a performance

model for all regions and rapidly gaining status as subject matter expert

due to success.

. Drove leading edge technology utilization to re-conceive business

function capabilities; created new service business model to increase

branch profitability.

. Create new processes to generate data, assess gaps in information, and

identify factors affecting profits with focus on continuous improvement

on inventory and response time delivering on SLAs.

EDUCATION

SEMINOLE COMMUNITY COLLEGE - Sanford, FL

A.S. - ELECTRONIC ENGINEERING TECHNOLOGY DEGREE, 1987

A.A. - DEGREE, Cum Laude, 1982

CERTIFICATIONS

Project Management Professional (PMP) - Certified through 05/2012

ASSOCIATIONS

Project Management Institute - Atlanta Chapter

- Professional Development Volunteer

- Project Management Mentor

Tools/Technologies/Methodologies

MS Project, MS Project Server, SharePoint, MS Office Suite, IBM

Rational Suite, Dreamweaver, CMS (Joomla!), HTML/CSS, PMBOK, Waterfall,

Agile

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