Neil Frank
** ********* **. ***. **, Bloomingdale, NJ 07403 ? 845-***-**** ?
abmpjy@r.postjobfree.com
OPERATIONS/LOGISTICS EXECUTIVE
20+ years of experience in the Consumer Products and Apparel industries.
Proven background in International Trade, Warehousing, Inventory,
Operations, and Logistics. Proficient at managing third-party warehouse
operators. Consulting with C level executives on process improvements and
change management. Strong communications, problem-solving, and customer
service skills. Dedicated work ethic and team builder. Strengths include:
Rate Negotiation 3PLs (Third Party Logistics) Supply Chain Management
Cost / Profit Analysis KPIs (Key Performance Distribution
Multi-Locations Indicators) Warehouse Operations
Process Improvements Customer Relations Management Staffing
Change Management (CRM) E-Commerce
Project Management Inventory Management Budget
Operational Efficiency Preparation/Analysis
Vendor Contracts/Relations
SOFTWARE / SYSTEMS
. Microsoft Office (MS Word, Excel, Access, PowerPoint, Outlook)
. AS400 (AS/400)
. Oracle
. ERP Systems
. WMS Systems
. CRM Systems
EXPERIENCE/ACCOMPLISHMENTS
. Implemented ERP system for $100 million consumer products company
including training, reports development and operational procedures
. Analyzed warehouse operations and installed new systems and procedures
to improve performance and accomplish monthly shipping and receiving
goals
. Negotiated contract with 3PL to improve KPI's for throughput and
reduce per unit costs
. Managed construction of distribution center including sourcing of
vendors, purchasing, and installation of storage and material handling
equipment.
. Oversaw build out of office furnishings, hardware installation,
telephone and security systems
. Hired entire staff of 25 people including department managers, office
staff and warehouse personnel
. Implemented workflow processes that allowed sales to increase from
$200,000 per week to $1 million per week
. Established same day delivery procedures that enabled company to
deliver over 100 orders to customers in the tri-state area each day
. Prepared RFP, sourced and purchased ERP system that increased
efficiency of operations by 100%
. Accomplished $600k in distribution cost savings through implementation
of a 3PL
. Responsible for process improvements that enabled company to reduce
staff and save $100k annually
. Managed customer service staff of 15 in an e-commerce environment
. Improved customer satisfaction by implementing 2nd shift for customer
service staff
. Reduced charge backs from vendors by $2 million through process
improvements and vendor compliance procedures
. Improved inventory controls that enabled higher order fulfillment
percentage and increase of sales
. Saved $350k annually through reduction of import transportation costs
. Prepared budgets and controlled expenditures to ensure departmental
savings and operational goals
. Managed 5 distribution centers in USA, Hong Kong, Europe, Japan and
Canada
. Designed, customized and implemented all technical systems supporting
distribution and transportation to enable staff to track all
production from vendors to distribution centers and shipping of
finished goods to retailers worldwide
PROFESSIONAL EXPERIENCE
MRM AND ASSOCIATES, Consultant 2007- present
Consult for consumer products companies in the area of operations,
logistics and e-commerce..
NET-A-PORTER, LLC, Head of Operations 2006-2007
Manage the entire US business of this $75 million Women's designer internet
retailer.
CATTON BROS. CORPORATION, Chief Operating Officer 2002- 2006
Responsible for all operations of this $30 million children's apparel
importer.
GARPAC CORPORATION, Sr. Consultant 1999 -
2002
Implement, troubleshoot, train, and analyze client business practices and
advise operational changes for this multi-product apparel software vendor.
CASABLANCA GROUP, L.P., Vice President, Operations/MIS 1995 -
1999
Manage entire operation of this $150 million Woman's Moderate Sportswear
Company.
DONNA KARAN COMPANY, Vice President, Operations 1989 - 1995
Direct all distribution, transportation, importing, exporting, customs
compliance and technical systems for $380 million business encompassing
men's and women's apparel, accessories, and shoes.
EDUCATION
Hofstra University, B.B.A. Marketing