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Customer Service Manager

Miami, Florida, 33129, United States
May 27, 2010

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Actively seeking a key role with an organization in need of a qualified

individual with efficient accounting and financial analysis skills and

"know-how" in setting goals, coordinating, developing and managing


for financial/accounting, and company activities optimizing business


Analytical, creative and goal oriented professional with significant years

of experience in providing an exceptional performance in formulating and

administering accounting and financial duties. Proficiency in a wide range

of accounting functions including financial analysis, data entry, account

management, bank reconciliations, accounts payable/receivable, and

compiling financial statements. Acknowledged for capacity to meet

deadlines, "get the numbers right," resolve persistent problems, and

conceive cost and efficiency improvements for the financial well-being of

business. Strong leadership and motivational skills; proven ability to

quickly build rapport, establish trust, train and motivate people of all

levels. Equipped with excellent work ethic; possess strong sense of

responsibility and leadership with commendable track record of

dependability, pooled with absolute integrity. Able to handle multiple

projects and meet deadlines under pressure. Bilingual and Bi-literate in

English and Spanish Languages


. Excellent Strategist - Provide advanced accounting solutions that

boost productivity and efficiency across the organization. Quickly

identify problem areas and implement effective solutions to meet


. Exceptional organizational skills - Consistently recognized by

colleagues for exceptional talents in needs analysis and problem

resolution in fast-paced environments.

. Strong sense of responsibility - Solid professional standards;

excellent track record of dependability. Maintain focus on achieving

results while implementing business solutions to meet a diversity of


. Customer Service - Consistently demonstrate responsiveness, strong

customer focus, and ability to build good customer relationships.

. Computer Skills - Knowledgeable of computer programs to include MS

Office, Lotus Notes, Windows XP, QuickBooks, Peachtree, C+, S+,

Illustrator, Omnigraffle, and Internet.


Financial Manager

Iptogo ( Miami, FL 2009-Present

Design, coordinate, and implement reports for the Telecommunication Agencies and to

compare various rates from providers adjusting it to a uniform code

Coordinate with lawyers

Create and implement manuals for prospect sales man and distributors. Conduct

presentation of product to audiences of 15 people on average

Design logical structure for website display when purchasing a product

Coordinate with other areas to present complex proposal

Design and create Manuals for installation of products, step-by-step instructions

Actively participate in the design of website

Coordinate the preparation of financial reports by coordinating with the CPA

Financial Manager

Andesat S.A. E.M.A., Corp ( Miami, FL 2006-2009

Work closely with technical and commercial departments to develop business plans

using models such as the Interactive Business Planner. Model used by the Canadian

Government in presenting to financial groups for needed investment funds

Review and analyze long-term impact of different restructuring scenarios for the

company and presented findings to Board of Directors of the holding group

Prepare and present cash flow projections, internal rate of returns, present value

estimations, net present values, and sensibility analysis

Perform gathering of information to analyze the market, market share of the

company, business performance and competition

Coordinate the preparation of financial reports by coordinating with the CPA

Key Accomplishments:

Instrumental in the development of a new line of business that significantly

increased the company's earning potential. The new line of business generated

sales of one hundred thousand annually

Participated in subsidiary company in their analysis of the impact of interest

rates and terms under different factoring models. After the analysis, the company

was able to negotiate a better rate and terms and lowering this cost by 4,000 per

month, nearly a 39% decrease


~ Continued... ~

Financial Manager

Andesat S.A. E.M.A., Corp ( Cali-Colombia 2004-2005

Prepared and organized financial reports such as income statements, balance sheets,

and analyses of future earnings or expenses, and then presented to the

Administration and Board of Directors

Oversaw all financial and accounting functions including formulating and

administering the organization's financial plans

Developed information on the present and future financial status of the company and

communicated with stockholders and other investors

Coordinated the preparation of financial reports required by the auditing firm and

accounting department

Key Accomplishments:

Developed and implemented cash management strategies to monitor and control the

flow of cash receipts and disbursements to meet the obligations of the firm.

Generated a reduction of overdraft fees by matching payables and receivables

Worked closely with the technical and commercial departments to complete cost

analysis of a new product. This analysis saved the company $10,000 monthly

Account Executive

ASAP Technology Inc. ( Brea, CA 2003-2004

Contacted prospective customers and created a solid regional database from the

continental US

Compiled lists of prospective customers for use as sales leads based on information

from newspapers, business directories and other sources

Negotiated rates and discounts and prepared paperwork for orders obtained

Created, maintained and developed new business in different regions assigned, and

met monthly quota

Served as a daily liaison with clients to ensure successful and timely completion

of projects

Practical Trainee

Chevron ( Houston, TX Summer 2001

Contacted potential customers for a newly developed chemical product developed in

the United States, to be sold in the Latin American market

Contacted and identified different needs of potential customers and created an

extensive database


Agencia De Viajes JE Tours ( Cali-Colombia


Organized, prepared and presented sales reports to airlines

Developed templates using Lotus123 for the different airlines to expedite reporting


Accountable for the administrative areas such as looking itineraries using SABRE



Master of Science in Finance, GPA: 3.91

Florida International University 2008

B.A. in Economics, Minor in Business Administration, GPA: 3.62

University of Texas Honor's List

University of Texas at Austin 2002


Beta Gamma Sigma 2008 - present

Colusana volunteer, brings handicapped athletes from Colombia to compete at

the Miami Marathon 2007 - present

Phi Theta Kappa Honor Society 2000 - Present

University of Texas at Austin Economics Club 2001 - 2002

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