Customer Service Sales

Derrick A. Moseley

**** ********** *****, ********, **. 23224 . 804-***-****

abmpi8@r.postjobfree.com

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PROFESSIONAL EXPERIENCE

Nationwide Insurance

March 2008- Present

Sales Support Specialist

. Manage over 75 insurance agent accounts in Maryland, District of

Columbia, Delaware and Virginia

. Develop and implement a programs that focus on agency growth

. Help agents provide resolutions to complaints submitted by policy holders

. Aid Sales Managers in the agency merger process

. Assists with training programs for agency new hires

. Develop district strategy plans with Sales Mangers that are focused on

agency and district growth.

Associate Commercial Underwriter

. Evaluate, classify, and price risks in accordance with policies practices

and standards

. Authorizes the approval of policies and establish coverage as needed

. Use approved classification systems and rating plans to determine

eligibility of risk

. Price risk according to line of business in accordance with established

underwriting polices

. Obtain knowledge of all commercial product lines

. Provide quality customer service: maintain good relations with all

assigned agents to develop a better

understanding of their insurance operations

Family Mortgage Solutions

January 2007- December 2007

Loan Officer

. Originated residential mortgage loans using outside sales practices

. Established relationships with referral sources to obtain quality loan

applicants

. Educated referral sources and customers on the advantages of the

company's products and programs

. Produced loan packages to fit customers' needs and maintain loan

applications from origination to closing

. Serve as point of contact for customers throughout the loan process and

beyond

. Partnered with branch manager to develop marketing strategies to market

loan programs

Provident Funding - Richmond, VA July 2003-

January 2007

Branch Lead

. Provided excellent customer service to all clients through multiple

contact sources, via e-mail and telephone, to give frequent status

updates on ongoing accounts

. Performed quality control reviews on files underwritten by other

branches within the company

. Managed more than 120 broker accounts in Virginia and Maryland

. Trained new employees on closing and underwriting operations

. Prospected for new business through cold calling

. Routinely exceeded 135% monthly funding goal

Mortgage Underwriter

. Analyzed credit reports and debt ratios to determine the level of risk

the company will inherit in providing a mortgage loan to each borrower

. Administered and examined data such as types of loans, loan amounts,

and from which areas of Virginia and Maryland the loans originated

. Provided brokers with alternate solutions to files that were not

approved at the time of submission

. Communicated to agents how to effectively use the website tools to

ensure efficient processing

. Processed files based on Freddie Mac, Fannie Mae and Provident Funding

guidelines

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EDUCATION/LICENSE/CERTIFICATIONS

Virginia Commonwealth University, Richmond, Va. (1998-

2002)

Bachelor of Science in Finance

Property & Casualty License Current

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