BILL HAYS

**** ******* *****, **** ****, SC *****, Ph. 803-***-****, e-mail:

abmpdz@r.postjobfree.com

PROFILE

Results oriented professional with 28 years of Quality, Engineering, R &D,

Operations, and General Management experience. Proven track record of

accomplishments improving quality, reducing cost, and developing new

products through the use of cross functional teams, lean principles, and

the application of statistical design and problem solving techniques.

Training & Experience

6S Black Belt

ASQ CQM

ASQ CQE (1988)

Six-Sigma Champion

ISO/TS16949 Lead Auditor

Lean Manufacturing

Kaizen

Hoshin Planning

HAACP Food Safety

QS-9000/TS 16949

APQP

FMEA

PPAP

MSA

SPC

Statistical DOE

Taguchi Designs

Placket-Burman

Yates Factorial Designs

Central Composite

D-Optimal Designs

Problem Solving

PDCA

Shainin

Ford 8-D

5-Why

Kepner-Trego

GM Drill Deep

QFD

Theory of Constraints

SMED

GD&T

Internet Web Design

Project Management

Self-Directed Teams

QUALIFICATIONS

. Quality: Designed and installed quality systems and led organizations

to achieve Ford Q-1 certification and ISO 9001/TS-16949. Used DMAIC

and team problem solving to reduce quality defects by 75% and reduce

cost by over $400K.

. Operations/Manufacturing: Managed pilot manufacturing and test

facility with 32 hourly and 5 professional employees. Utilized kaizen

and other lean methods to increase productivity by 70% in 12 months.

. Engineering: Setup and managed technical department for new friction

materials company including creating product development and

engineering standards systems. Coordinated advanced research

activities with corporate research labs. Using lean daily management

and kaizen techniques, reduced product cycle time 60% in 3 years as

manger of foundation brake design team.

. General Management: Launched two small businesses with sales of $500K

per year. Managed multi-location retail lean assembly business with

responsibility for all aspects of the business, including Profit and

Loss, Product Development, Marketing, Purchasing, Operations, Finance

and Human Resources. Senior management team member on Greenfield

launch of new production division for Tenneco Automotive.

EXPERIENCE

CARDINAL HEALTH, FORT Mill, SC 2008-Present

Quality Advisor

Responsibilities included leading the Corrective and Preventive Action

(CAPA) Program, Supplier Defective Components Program, Non-Conformance

Investigation (NCI) System, implementation of the Florida Drug Pedigree

program and various projects focused on improved quality and

productivity.

Achievements:

. Created program to identify supplier defective components and submit

to suppliers for corrective action. This included development of an

interactive database system for collection and manipulation of data

and automatic notification to suppliers.

. Updated CAPA review system to provide more actionable information for

managers and supervisors.

. Enhanced NCI process to collect meaningful root cause information for

use in analyzing medium and long term trends to help direct

improvement efforts.

. Implementing program to meet Florida State Drug Pedigree regulations,

including design of containment area, procedures, personnel training

and validation.

Acoustek Nonwovens; Statesville, NC 2008 - Present

Quality Manager

Supported this Tier One Automotive Parts Manufacturer as contract Quality

Manager. Maintained quality systems, including New Product Launch with

OEM Automotive Manufactures and compliance to ISO/TS16949.

Achievements:

. Supported launches of new products for Chrysler, Ford, Johnson

Controls, Rieter Automotive and other Tier One automotive suppliers.

. Managed Corrective and Preventive Action System and overall Quality

System for continued certification to ISO/TS16949

. Upgraded quality systems in support of lean initiatives reducing

administrative non-value added labor by approximately 75%.

Process Exposure

Composite Mixing

Compression Molding

CNC Machining

Turning

Welding

Painting

Plating

Stamping

Heat Treating

Assembly

Packaging

SUPPER SENSATIONS LLC; FORT MILL, SC 2005 - 2009

Started new, independent meal assembly business utilizing lean principles

to assemble customer meals that they cook at home. Responsible for all

aspects of the business launch and operations, including profit/loss,

trademarks, facility design, staffing, training, product development,

marketing and advertising.

Achievements:

. Launched and managed business with web-based internet commerce site.

This included website design, marketing and advertising.

. Developed product offering of over 200 different recipes.

. Utilizing lean techniques for fast changeover was first business in

the area to offer 2 different menus per month.

. Reduced labor costs by 50% over 12 months through combination of

training and innovation.

. Reduced material cost as percent of sales through combination of

pricing strategy and supply management.

PROCESS CHAMPIONS LLC; ROCK HILL, SC 2004 - 2008

Quality and Lean Manufacturing consultant. Provided training, auditing and

support in Lean, Six-Sigma, ISO9000 and TS16949.

Achievements:

. Provided training in statistical design and team problem solving to

Schaeffler Group (Ina Bearings).

. Provided internal audit and ISO tools training to a variety of clients

including Freightliner, InChem Corporation, Champion Labs,

ArvinMeritor LLC and Acoustek Nonwovens.

. Provided process support and problem solving to ArvinMeritor LLC and

Acoustek Nonwovens, including 6-Sigma project support.

. Set up and conducted public training course programs in Lean

Manufacturing, PPAP, APQP, Problem Solving and 5-S.

PERFORMANCE FRICTION CORP; CLOVER, SC 2002-2004

V.P. Quality

Led quality function of privately held multi-national company with

locations in South Carolina, North Carolina, Michigan and the United

Kingdom. Responsible for quality, safety and training for the corporation.

Achievements:

. Improved quality systems for TS16949 certification

. Redesigned APQP process

. Reduced third-party non-conformances by 62%.

. Designed and implemented new Supplier Development process.

. Developed and implemented training curriculum for production and

professional workers to support use of Quality Systems and SPC on the

shop floor.

ARVINMERITOR LLC; YORK, SC 1991 - 2002

Quality Manager 2001 - 2002

Led quality function at brake machining and assembly plant manufacturing

OEM brakes and components. Responsible for all aspects of quality at the

plant, including customer satisfaction, testing and inspection, supplier

development, quality and cost improvement and quality systems

certifications. Managed a staff of 4 quality engineers and 6 technicians.

Achievements:

. Through application of 8-D and DMAIC methods, reduced Customer PPM

from 2000 to 500 in 6 months.

. Led organization to achieve Ford Q-1 certification

. As 6-Sigma Champion trained 2 6-Sigma Black Belt Candidates

ARVINMERITOR LLC; YORK, SC 1991 - 2002

Product Manager, Friction Materials 1998 - 2001

Responsible for development of strategic product plans, working with

customers to promote the sale of Meritor friction materials and evaluate

the strategic fit of this business in the Meritor product line.

Achievements:

. Developed strategic product plan including potential growth outlook

. Participated on divestment team for this business.

Manager, Brake Engineering 1996-2001

Led current engineering brake design team. Improved current designs for

improved reliability and lower cost. Customized designs to meet customer

needs. Managed staff of 4 design engineers and 4 drafters and

administrative personnel.

Achievements:

. Through use of lean daily management and kaizen principles, led team

to reduce project cycle time over 10% per year for 2 consecutive years

and 40% reduction in the third year.

Research and Development Manager 1991-1996

Responsible for development of new friction materials for OEM on-highway,

off-highway and aircraft applications, including management of brake test

laboratory. Managed staff of one R&D engineer and 2 lab technicians.

Achievements:

. Developed company's first on-highway truck brake lining

. Developed patented phenolic piston design for use in off-highway

hydraulic brakes

. Coordinated advanced research activities with corporate research labs

and university research.

. Co-Author of "The Role of Surface Science in Friction Material

Studies", presented at the SAE Brake Colloquium, October 1996

. Nominated for Rockwell International Engineer of the Year Award, 1996

. Chairman, Brake Lining Committee of the Society of Automotive

Engineers.

TENNECO AUTOMOTIVE BRAKE; CARTERSVILLE, GA 1989-1991

Director, Engineering and Quality Assurance

Led engineering and quality assurance functions for new company startup.

Managed 5 salaried and 32 hourly personnel in operation that

included all materials R&D, mechanical testing, vehicle testing,

chemical and quality testing and pilot manufacturing of new

products. Also responsible for coordination for transition to volume

production.

Achievements:

. Setup and managed the technical department, including installation and

staffing of pilot manufacturing, vehicle test lab, chemical test lab

and physical/dynamometer test lab.

. Developed and launched 3 product lines for aftermarket brake linings

and disc brake pads in 24 months.

. Designed and implemented Ford QS9000 compliant quality system.

BENDIX CORPORATION; GREEN ISLAND, NY 1980-1989

Supervisor, Process and Industrial Engineering 1988-1989

Responsible for process improvements for cost reduction and quality

improvement, fast tool change and new product launch projects in

$60MM union plant. Led team of 3 engineers and 1 time-study

technician.

Achievements:

. Implemented first computerized production lot card system, which

improved quality while reducing administrative costs.

. Introduced Toyota Production System, used visual cue systems for line

operators which led to 75% reduction in new product defects.

. Launched 4 new products in 15 months.

Project Engineer - OEM Programs 1984-1988

Responsible for providing technical management of new product programs to

gain new business at OEM customers. Ran engineering test and homologation

projects for new products for Ford, Toyota, Jeep and Chrysler passenger

cars and light trucks. Duties included evaluation of products, interaction

and negotiation with customer engineers product specifications and

transition to production.

Achievements:

. Successfully gained business on the original Ford Taurus, Chrysler

Mini-Van and Toyota Corolla.

. Co-Author of "Brake Noise Analysis: a Systematic Approach", Automotive

Engineering, June 1986

Eng/Sr. Engineer - Advanced Development 1980-1984

Developed new composite friction materials for OEM passenger car and light

truck disc brake applications. Responsible for all semi-metallic

disc brake pad development for $300MM multi-national company.

Achievements:

. Using advanced statistical DOE techniques, developed the disc brake

pad for the first Ford Taurus vehicle

. Developed the disc brake pad for the first Chrysler mini-van

. Inventor: U.S. Patent 6,499,571: "Brake pad with improved green

performance", 12/31/2002

. Co-Inventor: U.S. Patent 6,405,840: "Rigid panel attachment for brake

linings", 6/18/2002

. Inventor: U.S. Patent #4,748,192 Friction Material: 5/31/1988

EDUCATION

MBA Winthrop University (4.00/4.00), Rock Hill, SC 1998

M.S. in Materials Eng (3.75/4.00), RPI, Troy, NY 1988

B.S. in Chem. Eng. (3.18/4.00), Northwestern Univ., Evanston, IL.

1980

* Elected to Beta Gamma Sigma Honorary Fraternity 1998

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