Customer Service Medical Billing

Location:

Posted:

June 04, 2010

Erica Epps

******@*****.***

Career Objective: Detailed good-natured and resourceful customer service professional who

desires to share abilities and to improve customer relations through targeted assistance and

increase team efficiency.

Summary of Skills: Multitask, highly motivated, desire to learn new skills, self-starter

individual who is organized and disciplined. Trained in areas of Microsoft works, medical billing

and terminology. Areas of strength includes: strong interpersonal and communication skills,

ability to adapt to a cooperative steady work environment team leadership in training and

instruction. Ability to collect and gather confidential information per customer’s request

Employment:

03/09-06/09 Spherion Staffing Services Birmingham, AL

Customer Service Specialist

• Answer inbound calls from members and employees of Bank Of America

• Researches and performs escalation tickets on issues per members request

• Assists with transaction history, debit card issues, and health care accounts

• Orients new employees to navigate customer service systems

• Collects and verifies addresses through company intranet

10/05-03/09 Birmingham Board of Education Birmingham, AL

Substitute Teacher

• Follow the lesson plan left by the teacher for whom he/she is substituting in accordance

with district’s philosophy, goals, and objecting

• Meeting and instructing assigned classes in the locations and at the times designated

• Establishing and maintain order in the classroom

• Assisting in upholding and enforcing school rules, administrative regulations, and school

board policies

• Cooperating with school personnel

05/08-12/08 Regions Bank Birmingham, AL

Remittance Lockbox Processor

• Fax or email requested reports to specific destinations, daily, weekly, or monthly.

• Operate the payment processing systems as required

• Open and sort all lockbox mail

• Prepare and submit to alphanumeric data entry updates of charges to account analysis

• Prepare deposits and payments for all lockbox customers and loan processing

Education

Bachelor of Arts, Interdisciplinary Studies with emphasis in Communication

Anticipated Graduation Date October 2010

Grand Canyon University Phoenix, AZ

References available upon request