Customer Service Manager

Rita E. Smith

**** ****** *****

Dothan, AL ***01

Phone 334-***-****

Objective

Administrative position with performing/secretarial, data

Education entry, and computer skills.

**** - ****, Troy State University of Dothan, Dothan, Alabama

(Major) Psychology: (Minor) Business

1989, USA Training Academy-Secretarial Division, Birmingham

Alabama

1984, Graduate, Southeast Alabama Skills Center-Clerical,

Dothan, Alabama

1980-1981, George C. Wallace State Community College, Dothan,

Alabama

(Major) General Business

1980, Graduate of Northview High School, Dothan, Alabama

Professiona

l Microsoft/Word

Skills Office Machines

Microsoft/Access

Microsoft/Excel

Typing 65/wpm

Microsoft/Power Point

Professiona May 2007 - November 2009: Wal-Mart SuperCenter, Dothan,

l Alabama

Experience Customer Service Manager/ Cashier

Data entered, assisted customers with exchanges and refunds,

money gram and money orders, answered telephone, assisted

customers in locating various products, supervised over twenty

cashiers, scheduled breaks and lunches for cashiers, and

attended to the needs of the cashiers and demonstrated

customer service.

January 2002- July 2006: Movie Gallery, Dothan, Alabama

Account Payable

Data entered, Filed, Calculated expense reports for

Executives, Regional Managers and for store employees of Movie

Gallery, journal entries for different vendors and

spreadsheets.

August 1990-August 2000: Dothan Housing Authority, Dothan,

Alabama

Occupancy Analyst

Operated computers and other office machines to draft, typed,

filed and managed the distribution and retirement of

correspondence and records. Worked with a subsidized housing

program. Conducted interviews to determined eligibility,

processed and recertified participants in the program.

Calculated agency/tenant rent responsibility. Balanced

reports, distributed checks to landlords, utility companies,

and tenants. Performed liaison with other government agencies

and private sector employers to verify information-impacting

entitlements of participants. Scheduled housing inspections

for determining unit acceptability for the program. Developed

specialized procedures for the Occupancy Analyst area of

responsibility to augment Housing Authority general standing

operating procedures.

August 1989-July 1990: West Building Materials, Dothan,

Alabama

Cashier Supervisor

Answered telephone, data entered, supervised twelve (12)

cashiers, balanced amount of cash and receipts in register,

and prepared reports.

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