Tessa L. Aurand

*** ******* *** #**

Ames, IA ***10

Cell: 515-***-****

abmpbs@r.postjobfree.com

OBJECTIVE

To gain an accounting position that utilizes my organizational strengths,

job dedication, and attention to details.

EDUCATION

Iowa State University

Ames, IA 50011

Bachelor of Science, Major in Accounting. August 2009

Bachelor of Liberal Arts, Major in Interdisciplinary Studies. May 2003

**I have continued my accounting education with post-graduate classes in

Adv Managerial Acct & IFRS**

Total of 213 credits completed as of April 2010, qualify for my Certified

Professional Payroll Exams as well as CPA Exams

WORK EXPERIENCE

Nationwide Financial

Des Moines, Iowa

Property & Casualty Customer Service Representative

November 2009 - present

? Payment processing & customer inquiries

? Agent questions & account breakdowns

? Product/coverage breakdowns/changes for auto & home/tenant/dwelling

insurance

Midland National Life

Des Moines, Iowa

Client Services Technician, promoted to Verification Specialist

February 2005 - May 2008

? verified legal requirements of outgoing 1035/transfers & corrected

tax forms (5498/1099R)

? processed full/partial; transfer/1035/surrenders/RMDs/manual checks

& updated; name/address changes/systematic

withdrawals/verified EFT info & maintained a 24 hour turn around

rush bins with a 99.7% accuracy

? administered 15+ new employee training & created procedures manual

and Job check-lists

MetLife Investors

Des Moines, Iowa

Annuity Representative II

September 2003 - February 2005

? processed client/agent inquiries & practices

? prepared phone disbursement requests & correspondence

? processed; address changes, accumulation requests, account concerns,

product information disbursement.

McFarland Clinic

Ames, Iowa

Employee Customer Service Representative

January 2002 - August 2003

? Maintained accounts of 700 employees/doctors

? Administered employee copays, usage reports, and progress of

policies

? Primary contact for

monitoring/charging/maintaining/concerns/questions regarding accounts

? Handled external insurance contact/concern for staff & patients

American Red Cross

Aurora, Colorado

Administrative Assistant

July 2001 - November 2001

? branch data entry & A/R & volunteer supervision/scheduling for 8+

? phones & class registrations, & reception coordination

? classes completed; Adult CPR, First Aid with AED, Universal

Diseases, Serving the Diverse Community.

OTHER RELEVANT EXPERIENCES AND TRAINING COURSES

.*Sacred Hoop Studies, Ogalala Lakota College and Westminster College, Pine

Ridge Reservation.

May 1996. Took classes on cultural sensitivity and knowledge

* Study Abroad: Archeology of Greek & Roman Religion. Greece, 1999

*Dialogue to Diversity, Iowa State University, Ames, IA, Spring 2000.

Taught large group topic covering

cultural sensitivity and group identification

COMPUTER EXPERIENCE

Plus, CyCare, Excel, Word, MS Access 2003/2007, MS Excel 2003/2007, MS Word

2003/2007, MS PowerPoint 2007, MS Outlook, Blackbaud, SQL, CHERS, Access,

FileMaker Pro, CMS

CERTIFICATION

Personal Lines License (IA), NIPR, 2009

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