Manager Project

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Contact Information

Mobile: 202-***-**** Email: ********@*****.*** Address: Silver

Spring, MD

Accomplishments

Developed and refined DAI travel policy for Indirects from Actuals to per diem

Developed and designed monthly travel and security brown-bags, with guest

speakers

Standardized business process across the corporation

Designed and conducted new hire training on Travel and Security

Developed monthly management financial review process for Indirects

corporate-wide to ensure that all corporate departments maintained function

within budget constraints

Committee member for corporate relocation, including planning, design and

allocation of space for 6 floors of new building

Coordinated corporate move of staff and assets.

Professional Experience

EXECUTIVE ADMINISTRATOR, TCG International, Silver Spring, MD

Dec 2009 - May 2010

Manage all facets of Accounts Payable, Accounts Receivable, Payroll, 401K

Administration, Human Resources and Business Development.

Develop new business process and procedures for the efficient operations of the

business.

Responsible for all areas of administration.

BUSINESS MANAGER, DAI, Bethesda, MD Apr2005 - Sep 2009

Develop annual operating budgets and track expenditures

Monitor B&P expenditures by source, while updating monthly and quarterly

statistics regarding the volume and range of new business sought and won by the

company. Identify cause/nature of likely and/or actual cost overruns; prepare

short explanations and indicate possible remedies

Prepare reports and graphics on DAIs new business performance for decision

makers on Board of Directors, Executive team, and Operation groups

Prepare preliminary budgets to support the coordination of cost and technical

inputs

Review and approve travel vouchers, expense reports, consultant and company

invoices

Submit requisitions for procurement of equipment and software per

specifications

Manage payment of ongoing service providers

Ensure compliance with DAI policy and responsible management practices

Spearhead process of hiring new personnel, including reviewing/revising job

descriptions, with input from managers, manage interview schedules, coordinate

paperwork and information flows with HR

Handle payroll and processing of issues with staff and consultants

Orchestrate, with supervisors, annual performance review process to ensure

timely submission to HR

Handle logistics for trainings and meetings, prepare agendas, find speakers,

take and distribute notes

Handle paperwork and allocation of issues tied to office space and procurement

Develop and apply periodic client surveys

Ensure timely refinements to DAIs operational manual regarding business process

changes

Oversee license renewal schedules and compliance of IT software

Interface regularly with all corporate departments ensuring strong working

relations and timely turn-around of documentation across operating departments

Special assignments

PROJECT FINANCIAL ANALYST

Develop annual operating budgets and track expenditures

Support the implementation of the Performance Point reporting system,

specifically focused on corporate department expense reporting and indirect

department forecasting and budgeting

Preparation and distribution of monthly financials to departmental Management

and the Executive Team

Development of a financial reporting, budgeting and forecasting structure.

Use tool to report and forecast department expenditures, develop budget

tracking process.

Monthly financial review with Executives, Vice Presidents, Directors, Sr.

Managers

Develop monthly "user friendly" indirect financial reporting structure to

include: monthly meetings with departmental managers to include review and

analysis of data, development of tracking systems to monitor budgets, labor

utilization, and expenditure detail. Proactive discussion of issues related to

labor utilization, prior month expenditures, trends, adjustments, and

forecasting for upcoming months.

Conduct budget and expenditures training with groups to help team members

understand expenditures, budgets, how they work and how they tie together

Develop invoicing system and process for payment of Intercompany subsidiaries

(DAI Europe, DAI South Africa, DAI Mexico) for Billable and Non-Billable

invoices

Process Intercompany (subsidiary) Billable and Non-Billable invoices

Prepare adjustments for incorrectly posted charges

Prepare Requisitions and Purchase Orders; code and process invoices for payment

Audit and Approve iExpense submissions

Develop presence and improve visibility of World Travel via Monthly Travel

Series partnership. Developed and conduct new hire orientation for Travel and

iJet Security

Train on requisition processing

Research expenditure inquiries

Liaison with international offices

Train and assist in development of corporate based Independent Contractor

processes

Process and Approve Independent Contractor Agreements

24-hour response to customer inquiries; process 100% all invoices received

within 2 days.

Arrange departmental functions

OPERATIONS MANAGER, HQ Global, Bethesda, MD May 2004 - Jan2005

Managed all aspects of day-to-day operations for 96-office HQ Global office

suites

Directed workflow in center by overseeing, prioritizing and, reviewing and

providing guidance to team members to meet deadlines and maximize efficiency.

Hired, trained and supervised staff

Ensured client satisfaction by committing to the highest level of customer

service

Managed all aspects of Billing including Accounts Payables, and Accounts

Receivables

Responsible for telecom programming, voice mail programming and switch

maintenance via Nortel Network

Directed all aspects of client move-in and move-out

Responsible for all vendor relations

Technical management and installation of Windows NT, T-1 and DSL lines

Programming of telephone (PBX/Amgelco) and troubleshoot a variety of various

technologies

Supported General manager with prospect sales, showed office space and provided

prompt, professional and courteous sales support during sales tours

Assisted with leasing agreements and sales related inquiries

OFFICE MANAGER, EXECUTIVE ASSISTANT, Perot Systems Apr1999 - May 2004

As Executive Assistance to the President of Civilian Federal Sector, and Vice

President of Systems Integration, as well as, Vice President of Information

Resources Group

Acted as co-facilitator on many corporate facilitations for clients

Designed and implemented processes that improved operational efficiencies

Managed budget trends and projections for IT projects

Developed ad hoc management reports as directed by Senior Management

Designed and wrote Standard Operating Procedure Manual for the Program Control

Group

Analyzed monthly project status, personnel, financial, and budget operating

reports for multiple projects

Reconciled outstanding project balances, by analyzing and developing reports

and spreadsheets based on raw ad hoc data from Deltek and Cost Point Reports

Assist in writing, editing and preparation of proposals

Track business expenses and initiated discrepancy reports based on research of

disbursement of overhead costs and allocations

Produced Leave and Labor reports based on divisional staffing level of 551

associates

Developed marketing abstract analyses to capture new business opportunity data,

prospects, leads, opportunities, wins, and losses

Audit and approve nation-wide timesheets for 551 member staff

Ensure division meets established business and HR metrics

Contractor OFFICE MANAGER @ US Mint for Perot Systems (formerly Soza)

As Contractor, responsible for overhaul of office operations at the US Mint

Identified innovative ways to maximize flexibilities and suggested solutions

for expediting processes

Developed and instituted new policies and procedures governing the operation of

the HR department of the US Mint

Designed tracking systems, automated procedures, trained staff on operation of

designated programs

Acted as Project Manager on all HR projects

Reassigned administrative personnel to maximize efficiency; developed

automated database resource

Streamlined staff routines via automation, increased overall office efficiency

and production

Developed and wrote Standard Operating Procedures for various positions

Developed, implemented and managed relocation plans, schedules, checklists, and

policies for HR.

Reading blue prints and space allocation

OWNER, XS Business Resources, Washington, DC

Dec 1994 - Jun 2001

President / Consultant

Responsible for all areas of finance, management and production

Plan and supervised the delegation of assignments to staff, and the performance

of administrative functions for clients

Wrote policies and procedures, conducted office conversions from manual to

automated environments

Maintained, troubleshoot, purchased, coordinated, and developed training

requirements for clients on various computer software platforms

Designed courses to meet the specific needs of clients; planned and coordinated

trainings; and created and disseminated class evaluations, certifications, and

trainings on materials as needed

Prepared and conducted training classes on various word processing, database,

graphic, and accounting software applications

Assisted with small business start-up, business plans, networking, management,

operations, and training office staff for a diverse client-base

Wrote and presented proposals to prospective clients and set up bid packages

Managed rentals of office equipment for clients

Mentoring, Enrichment & Tutorial Program (MET) a subsidiary of XS Business

Resources

As Program Director and Owner of the MET, coordinated with teachers and school

principal on implementing individualized tutorial programs for a Montgomery

County catholic school

Coordinated and arranged individual and peer group tutorial exercises and

enrichment activities, including career speakers and educational field trips

Coordinated and sponsored mentoring programs, designed to teach youth

leadership and responsibility, worked with local fraternities, sororities,

clubs and associations

Goal: To teach youth to live responsibly through exercises implemented by an

overall monthly theme

Education & Training

Medical Billing & Coding Certificate

DeVry University, Arlington, VA -- B.S. Computer Engineering -- Candidate Dec

2010, GPA 3.9

Howard University, Washington, DC -- Computer Science -- 1982 - 1989

Montgomery College, Takoma Park, MD -- Computer Science --1984 - 1986

Computer Skills

Microsoft Office Suite

QMS

PL1/PL2

Microsoft Project

PageMaker

Basic

Lotus Notes

Great Plains Accounting

Pascal

Oracle

Deltek

Novel

Discoverer

Scanner

COBOL

Performance Point

Pitney Bowes Smart Mailer

LAN

PeopleSoft

Internet

Assembler

Sonic Recruit

Quicken

MAC

Success Factors

Corel

Nortel Network

Visio

Fox Pro

T-1

DOS

Shortlands

DSL Lines

Dbase III

Cost Point

PBX Switch

Harvard Graphics

Windows NT, XP, Vista

Docutech

Winfax

Fortran

IBM PCs

Q&A

Quattro Pro

Peachtree

Adobe Photoshop

Quick Books

File Maker Pro

Certificates, Honors & Awards

2010 Cambridge Who's Who

Licensed NOTARY PUBLIC, Commission Expires February 2010

Certification of Completion for Proposal Development Soza 2001

Certificate of Completion Facilitator/Co-Facilitator Training, Soza 2000

Time Management, American Management Association, 1997

Smithsonian Personal Recognition for Integrity, Drive and Excellence (PRIDE)

Award, 1999

Institution Nominee for International, "Who's Who' of Professionals, 1999

Smithsonian Personal Recognition for Integrity, Drive and Excellence(PRIDE)

Award, 1998

Procurement, Physical Inventories & Cycle Counts, American Management

Association, 1997

Contract Negotiations, American Management Association, 1997

Team Building, Smithsonian Institution, 1997

References Available Upon Request

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June 1, 2010

AVAILABLE IMMEDIATELY

Dear Hiring Manager:

Please accept my resume for your review. I am considered an

"Administrative Master" I have held many positions from Exec Asst, to

Office Manager, to Operations Manager, to Business Manager, and currently

Executive Administrator, working for the President of a consulting firm. I

have a reputation for excellent administration, which from a professional

perspective, is my primary focus. I am able to offer over 25 years of

progressive experience in applying leadership, business acumen, and

technical expertise to produce customized, robust, cost effective, and

timely business solutions. .

With an established reputation for excellent administration, I am able to

bring a focus on increasing productivity, efficiently and effectively. My

credentials also detail superior office leadership skills and experience,

with a comprehensive background in all areas of database management,

computer and information systems, meeting and seminar planning, accounting

and administrative support, business management, office management,

operations management, technical training, financial analysis, management

and reporting.

Throughout my career, I have consistently demonstrated an ability to

combine creativity and organization, and manage day-to-day activities.

Characterized by a warm, friendly and engaging personality, my ability to

exercise sound judgment with confident decision making; coupled with

outstanding professionalism, loyalty and commitment would be an asset to

your business.

Being certain, I am able to make a significant contribution as an integral

member of your team. It would be a pleasure to interview with you, and I

look forward to hearing from you soon. Should you require further

information regarding my application, please feel free to contact me, using

the contact information detailed below.

Kindest Regards,

Nicarsia Jackson

Nicarsia Jackson

Phone: 202-***-****

Email: ********@*****.***

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