Human Resources Customer Service

Mary Broughton Douglas

*** ******* ***** . *************, ** 30043 . 770-***-**** (cell)

**********@*****.***

Skills Summary

HUMAN RESOURCES PROFESSIONAL WITH 10-PLUS YEARS OF EXPERIENCE IN HUMAN

RESOURCES MANAGEMENT IN PUBLIC, PRIVATE AND NON-PROFIT SECTORS;

SPECIALIZATION IN RECRUITING AND HIRING, PERFORMANCE MANAGEMENT, EMPLOYEE

RELATIONS, TRAINING, COMPENSATION AND BENEFITS ADMINISTRATION; EXCELLENT

SUPERVISORY/MANAGERIAL RECORD; STRONG COMMUNICATION, PRESENTATION, AND

INTERPERSONAL SKILLS; ABILITY TO MEET DEADLINES AND EXCEED GOALS.

Professional Experience

LOW TEMP INDUSTRIES, INC. JONESBORO,

GEORGIA 06/2008 - 12/2008

Human Resources Consultant

Provided top-level customer service to plant and office personnel in

partnership with internal HR team.

Developed and delivered on-site training programs including harassment,

discrimination, interviewing.

Prepared training manuals, feedback survey forms, and support materials.

Compiled statistics, evaluated data, formed conclusion to present to

management during training.

Revised and updated employee policies and procedures manual.

Conducted recruitment and staffing, background checks, and drug screen

program.

Administered annual benefits open enrollment, FMLA, and STD programs.

Office of Georgia Secretary of State Atlanta, Georgia

08/ 2001 - 04/2008

Human Resources Analyst III

. Managed day-to-day operations and activities of the department in

absence of manager.

. Ensured compliance with all personnel policies, procedures and laws,

including State and Federal laws such as Equal Employment Opportunity

(EEO), Americans with Disabilities Act (ADA), Family Medical Leave Act

(FMLA), and the Fair Labor Standard Act (FLSA).

. Oversaw the Performance Management Program and served as appraisal

review authority on employee evaluations for inclusion in personnel

files.

. Consulted with management team on employee relations issues and

conducted internal investigations and mediations as necessary;

successfully resolved problems without litigation.

. Developed new policies and revised existing policies as federal and

state laws changed.

. Served as agency Trainer responsible for developing, administering,

organizing, and conducting training programs and initiatives for new

and existing employees.

. Effectively designed and developed training courses for nearly 400

employees in the areas of customer service, time management,

interviewing skills, sexual harassment, survival skills for new

managers and supervisors; resulted in numerous accolades for delivery.

. Delivered supervisory skills training for three locations on topics as

performance management, sexual harassment, team building, delegation,

managing change, and managing people.

. Conducted new employee orientation session, activities included

providing an overview of the agency benefits, policies and procedures,

safety/security, and other company-specific topics.

. Negotiated contracts with vendors and other training resources for

services.

. Served as a key member of Workforce Planning Team responsible for

developing strategies for employee retention, diversity, and

succession plan; analyzed and interpret data to produce reports from

PeopleSoft System for presentation to management.

. Served as coordinator for employee awards and recognition, community

outreach, and employee suggestion programs; organized and coordinated

meetings and luncheons.

. Served as Editor of employee monthly newsletter.

Sears Termite & Pest Control Lawrenceville,

Georgia 03/2000 - 8/2001

Regional Human Resources Representative

. Served as SE Regional resource and point of contact for benefits,

compensation, training, recruitment and payroll related questions.

Mary Broughton Douglas

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. Met regularly with regional office management and staff; traveled to

more than 15 branch locations to assure compliance of state and

federal employment laws; investigated and responded to employee

complaints.

. Analyzed recruitment needs; developed and implemented recruiting

strategies and tailored recruitment initiatives for five state region.

. Actively sought new recruiting methods and maintained more than 30

recruiting resources within assigned territory; prepared weekly

reports.

. Performed full-cycle recruitment including writing and placing ads,

interviewing prospective employees and made referrals to managers and

supervisors for follow-up interviews; extended job offers.

. Conducted diversity awareness training classes for directors, managers

and employees.

. Conducted exit interviews and provided feedback to management for

corrective actions or improvement.

. Implemented an internal job posting program allowing employees

promotional opportunities.

YWCA

Atlanta, Georgia 01/1999 - 03/2000

Human Resources Consultant

. Efficiently operated an HR department of one charged with HR

responsibilities for an organization with between 100 - 150 employees,

supporting five locations.

. Provided independent leadership and support to managers and employees

in the areas of recruitment, employee relations, policy interpretation

and implementation, salary and benefits administration, payroll, and

workers' compensation.

. Managed the implementation, development, and maintenance of the Human

Resources Information system (HRIS) ABRA Suites.

MAXIMUS / Foundation Health Atlanta, GA

03/1996 - 01/1999

Human Resources / Administrative Supervisor

. Effectively trained, managed, and motivated a staff of five employees

and eight interns.

. Successfully recruited, interviewed, hired, and trained 40 employees

within two weeks for multiple locations.

. Consulted managers concerning employee relations issues; conducted

investigations as necessary;

. Managed employee benefit plans for 200+ employees including health,

life, dental, disability insurances, and retirement plans.

. Administered Workers' Compensation and Safety programs; responsible

for OSHA reporting / compliance.

. Analyzed salary administration process to address compensation and

organizational inconsistencies; resulted in attraction and retention

of quality applicants.

. Implemented Affirmative Action Plans and Equal Employment

Opportunities initiatives.

. Managed facility issues related to vendor relations and equipment

maintenance contracts.

Education

SOUTH CAROLINA STATE UNIVERSITY- ORANGEBURG, SC

Bachelor of Science

university of Georgia Center for Continuing Education - Lawrenceville, GA

Human Resources Management Certification Program (PHR/SPHR), In Progress

Affiliations

International Personnel Management Association

Computer Skills

Microsoft Office programs, PeopleSoft 8.8, Abra Suites, Visio

Training / certification

certified performance management training instructor

certified grievance hearing officer

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