Customer Service Sales

Maribel Perez

*** *. **** ******, ********, NJ, 07866 973-***-****

***********@*****.***

Education Bachelor of Science, Business Administration (1998)

Major: Management

Montclair State University, Upper Montclair, New Jersey

Experience

5/08 - 09/09 Customer Service Manager/ T.E.A.M. Implementation manager

Realogy Franchise Group - ERA

( Served as primary point of contact for challenges,

questions, and requests made by

affiliates and sales associates

( Handled and tracked over 800 calls per month

( Proactively contacted affiliates to drive brand

initiatives on a regional and national

scope

( Build relationships with affiliates by providing value

added services to them in

the form of Information, training, and

assistance with tools and services

( Worked closely with Financial Services and Contract

Administration to provide exceptional value to brand

affiliates

( Taught virtual web classes to brokers and agents to ensure

they understood the brand tools, services and

special topics

( Promoted special events and programs

8/03 -12/07 Customer Service Manager

Vistar/VSA

( Managed department sales budget

( Hired, fired, and trained new employees

( Managed inside sales department/call center

to ensure optimal sales and service

( Motivated customer service representatives to work as a

team and achieve

daily goals. Join them in

placing orders, calling customers and up-selling.

( Provided solutions for customer issues and maintained

customer relations

( Established incentive programs to provide additional sales

and fewer errors

( Monitored various reports to ensure productivity and sales

growth

( Worked closely with purchasing to help provide a balanced

inventory

6/02 - 8/03 Management / Supervisor

Enterprise (rent-a-car), Newark, New Jersey

( Set up accounts to expand corporate business

( Marketed new services in Newark, NJ

( Provided car rental services (retail, insurance replacement,

body shop, and

dealerships)

( Balanced designated branch fleet in order to maximize income

( Maintained customer relationships by providing excellent

customer service

1/99- 6/02 Customer Service Senior Representative

Tecknit Inc., Cranford, New Jersey

. Processed time sensitive purchase orders and quotes

. Handled a high volume of sales and customer service calls

. Responsible for expediting purchase orders and obtaining

status reports

. Responsible for the accuracy of detail contracts, according

to ISO 9001 certification

. Responsible for maintaining large customer accounts and

increasing sales

2/99 - 12/99 Human Resources Assistant

American International Group, Inc., New York, New York

. Responsible for salary increase notifications, preparing head

count reports, setting up job interviews and writing

offer/rejection letters

. Processed benefits paperwork and other pertinent human

resources forms

. Maintained all files and information confidential

. Managed all student interns in the department

. Performed activities/special projects in the areas of

Compensation and Employment

Computer *Microsoft Word *Excel *Internet *Microsoft

works

Skills *Dev 400 *Gemini System *Vista *Crest *Power

point

Language Bilingual Spanish/English

Contact this candidate