Customer Service Technician
Resume:
FABIAN ROZZCO
*** ******* ** *****: 817-***-****
Euless, TX 76039 abmp51@r.postjobfree.com
Objective:
Desire a position that will effectively utilize acquired expertise and
technical skills, creative talents and commitment to excellence. Using
English, Spanish and Portuguese as a tool to help the company achieved
their goals.
Experience:
05/06- Present FORTHWORTH COMMUNITY CREDIT UNION
Data Processing Support Technician
. Charged with daily server backups, User accounts and printers.
Bedford, TX
. Assisted with network security administration tasks
. Daily verification of credit and debits
. Coordinate CU transactions with XP banking system.
. Performs activities as necessary to process programs and
reports on a daily,
weekly and monthly basis.
. Develop ad hoc reports and forms as needed or request.
12/04-05/06 ADECCO @ McKESSON CORPORATION
Credit/Collections Rep Carrollton, TX
. Assisted in preparation of outstanding accounts reports
. Gathered credit/reference info in SAP system
. Performed data entry & clerical duties and mailed info to
customers
. Performed other tasks as required by the Account Lead
04/02- 09/04 EMC MORTGAGE CORPORATION Dallas, TX
Loan & Credit counselor
. Negotiated repayment plans & sale loss mitigation options
(English/Spanish)
. Charged with motivating customers to reinstate past due
accounts
. 99% QA, Collect between 50k and 70k a month
. Skilled in Speed Pay system
. Proficient in CPI/Davox Daily operations
. Analyzed credit reports & Loan documentation
10/01-04/02 EFCO CORPORATION
Inventory control clerk
. IBM AS/400 daily operations
. Daily quantities corrections and verifications
. Responsible for shipment, receiving and inspection of goods
. Invoicing and verification
04/01-07/01 ADECCO @ EMC MORTGAGE CORPORATION Dallas, TX
Assistant Telecom Technician
. Bilingual Customer Service (English/Spanish)
. Support AVAYA Definity G3r V8.2 PBX
. Audix Intuity V4
. Cross connects IDF + MDF (Independent + Main Dists Frame)
02/01 - 03/01 I-XCESS @ DEPARTMENT OF VETERANS AFFAIRS Dallas,
TX
Computer Technician
. Technical Desktop support for over 3000 Windows NT workstations
. Windows NT 4.0/Window 2000 set ups and configurations
. Administration and organization of parts and service support
. Systematic Ghost set-ups
. Laptops diagnosis and troubleshooting
04/00 - 11/00 MANPOWER Arlington, TX
Computer Specialist
. Bilingual help desk support. (English/Spanish)
. Assisted with network security administration tasks
. Auditing of all hardware and software with Trackit program
. Charged with daily server backups and implementation of backup
plans
. Set up and configuration of PCs; providing support for various
programs
ie. Windows 95/98/NT Workstation/PcAnywhere/Office/various
browsers
03/97 - 01/00 SGS GOVERNMENT PROGRAMS Miami, FL
Computer Technician
. IBM AS/400 daily backups, User accounts and printers
. PC support for users of Windows 95/NT Workstation
. Tasked with LAN troubleshooting and support for Regional
locations in order to stablize Access Databases
. Performed daily backups of various services and servers using
Seagate Backup.Exec
. Monthly inventory of PCs
. Printer maintenance and troubleshooting
. Provide support for Lotus Notes 4.x
TECHNICAL SKILLS:
Operating Systems -
. Windows 98 . Windows NT 4.0 . Windows XP . IBM
AS/400 Platform
Software -
. Trackit 4.0 . PC Anywhere 32 . Lotus Notes R5
. Seagate Backup.Exec
. Speed Pay System . CPI (Alltel) . MS Office 97/2000
. Windows NT-DHCP
Hardware -
. Nic Configurations . Hard drives Replacement . Upgrade CPUs
. RJ45, RJ11
Education:
11/99 - 02/2001 Knowledge Alliance Dallas, TX
. A+ Certification No. Comp10422891
. Network Essentials
. Windows Administration
. TCP/IP
. Interworking MS TCP/IP on Windows NT
1997 Computers Today, Inc. Queens, NY
. MS Word for Windows
. Windows 95
. Neworking with Windows 95
. Installing and Utilizing Windows 95
. PC Diagnostics
. PC Configuration and Troubleshooting
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