Training Project

***** ****** ** **** #*, Canyon country, CA *****

661-***-****; abmp49@r.postjobfree.com

Instructional Designer/E-learning Specialist

Insightful, results-driven e-learning specialist with seven and a half

years of experience in the field of Instructional Design, which involved

designing and developing effective learning experiences. Proficient in

translating complex concepts and procedures into easy-to-understand

instructor-led (ILT), Web-based training (WBT) and/or blended learning

formats. Solid experience in creating effective learning solutions for

organizations in the Information Technology (IT), Finance, Banking,

Healthcare, and Energy and Utilities sectors. Possess well developed

language and communication skills and substantial knowledge of grammar and

writing standards.

Areas of Expertise

. Business and performance improvement consulting

. Performance, job/task, learner/audience, mode of delivery analysis

. Learning objectives, instructional theories/models and strategies

. Training design, development, implementation and evaluation

. Working with subject matter experts (SME)

. Creative and Technical writing

. Deploying training using Learning Management Systems (LMS)

Technical Proficiencies

Platforms DOS, UNIX, Windows 9x/NT/2000/XP/Vista, Linux (Red Hat)

Languages UNIX Shell Scripting, C++, VC++, Visual Basic, HTML, XML, WML,

SQL

Database Systems Sybase, Oracle8i, Oracle9i, MS SQL Server

Tools MS Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook),

Macromedia Director 8, Macromedia Authorware 5.1,

Macromedia Flash, Adobe Photoshop 5.5, RoboDemo5, Sound

Forge, Netscape Navigator, HyperSnap, Lotus Notes 5.0,

Visual SourceSafe, SnagIt, Cooktop, Paintshop Pro, Allaire

HomeSite HTML Editor, Interwoven, FrontPage, Dreamweaver,

Camtasia Studio 4, Questionmark Perception, Docent LMS, and

SumTotal LCMS/LMS

Certification Instructional Design Level 0 and 1, and Edit level 0

certified by NIIT

Education

Master of Arts in Education at Indira Gandhi National Open University,

India - Candidate

Bachelor of Science, Professional in Network Centered Computing (PNC), and

Certificate in Instructional Design

Professional Experience

Cluster Systems LLC, US Feb

2009 - Jan 2010

Cluster Systems LLC, New Jersey Feb

09 - Jan 10

Senior Instructional Designer

At Cluster Systems, I worked on both online and classroom based training.

The classroom training was for the Software Testing in the Real World

course. This training was specifically designed for quality assurance and

testing staff, system users and programmers with testing responsibility.

For the online training project, I converted existing PowerPoint slides to

a WBT. The client of this project wanted to train learners at every level

in their organization on the fundamentals of eLearning. This course focused

on the basic question, 'What is eLearning and what can it do for me?'

Responsibilities

. Working with key stakeholders and Subject Matter Experts (SME)s to

develop training interventions that will address business and

performance needs

. Implementing task analysis to identify the various tasks, subtasks,

and skills and knowledge required to perform software testing

. Creating the Design document with the course and audience information,

instructional approach, course outline, learning objectives, and type

of assessments

. Developing the project plan and ensuring overall project is delivered

on schedule and within scope

. Creating learning objectives using Bloom's taxonomy

. Designing and developing trainer and student guides, job aids and

PowerPoint presentations, and conducting the train-the-trainer

sessions for the classroom training

. Capturing screen shots using Camtasia and working with graphic

designers for visualizing and developing graphics

. Scripting the pre-production storyboards that detail the on-screen

display, narrative elements, and the testing scripts for each lesson

of the WBT

. Preparing the audio scripts and reviewing the developed components

. Editing the audio scripts using Sound Forge

. Designing scenario-based training using Captivate

. Working with the lead programmer to design and develop multimedia

elements, such as simulation, narration, and assessments

. Working with the SumTotal LCMS/LMS to drive the delivery of training

solutions

. Developing pre and post assessments using Kirkpatrick's 1 and 2 levels

of evaluation to evaluate the effectiveness of the training

. Mentoring junior instructional designers on instructional design

methodologies

. Adhering to the Microsoft Style Guide for maintaining uniformity in

style

Environment: Windows 2000 Professional, MS Word, Adobe Photoshop 5.5,

Macromedia Flash, Sound Forge, Windows NT, Internet

Explorer 6.0, Camtasia Studio 4, Adobe Captivate, SumTotal

LCMS/LMS, and Questionmark Perception

ELMAQ Education, India Nov 2007 - Nov

2008

ELMAQ Education, India Nov 07 -

Nov 08

Curriculum Manager

At ELMAQ, I created an instructor-led training for the Macromedia Flash 5 -

Beginner's, EC.NET - Beginner's, and EC.NET - Advanced courses. The

projects were designed on the ADDIE model. The content required to develop

the materials was collected from various sources such as the Internet and

the subject matter experts (SME). In the implementation phase, train-the-

trainer sessions were conducted to facilitate the instructor with the

content and flow. The pilot training or beta teaching phase helped evaluate

the overall effectiveness of the training.

Responsibilities

. Interacting with the client to understand the training needs

. Implementing task analysis using sequenced description to ensure that

the need to know information is taught

. Designing and developing the course specifications document and the

project plan

. Writing learning objectives using Bloom's taxonomy

. Designing, developing, and maintaining materials such as Instructor's

guide, Student handbook, PowerPoint slides, job aids, and assessments,

and course evaluation forms

. Capturing SME interactions using Camtasia to ensure consistency and

reliability of the information used in the training

. Conducting the train-the-trainer sessions

. Monitoring and evaluating the impact of the training in the

implementation phase

. Scripting assessments using Kirkpatrick's 1 and 2 levels of evaluation

Environment: Windows 2000 SP2, Windows NT, Macromedia Flash 5, MS Word,

Internet Explorer 6.0, and Camtasia Studio 4

Cluster Systems LLC, US Apr 2004

- Aug 2006

Fremont Investment & Loan, Brea, CA June 05 -

Aug 06

Senior Instructional Designer

For Fremont Investment & Loan, I created a week long classroom training for

the newly hired Customer Service Representatives (CSRs) of their Retail

Banking division. The purpose of the training was to provide comprehensive

new hire training for CSRs to understand the basic structure, culture, and

operations of the Retail Banking division. Also, they were trained to

handle all customer transactions, such as creating a new account, making

deposits and withdrawals including all Teller posting functions, using the

Retail Banking division's systems - Branch Delivery Sales, Teller, and

AS400. All the content for this training was gathered from interacting with

SMEs at the various branches.

Responsibilities

. Interacting with the CSRs, Branch Managers, and Operations Supervisors

to perform needs or gap analysis

. Capturing SME interactions using Camtasia to ensure consistency and

reliability of the information

. Creating the Design document with the business case, solution, course

information, audience information, instructional approach, media,

learning objectives, and course outline

. Developing Instructor's guide, Participant's guide, Policy & Procedure

manual, assessments, job aids, and course evaluation form

. Authoring assessments using QuestionMark Secure and publishing them on

the LMS

. Creating project plan and ensuring overall project is delivered on

schedule and within scope

. Participating in internal continuous improvement efforts by offering

ideas and creative solutions to improve policies, processes and tools

. Handling the train-the-trainer sessions

Environment: Windows 98, Windows 2000 SP2 or SP3, Windows ME/NT 4.0/XP,

Branch Delivery Sales, Teller, AS400, MS Word, Internet

Explorer 5.5/6.0, SnagIt, Camtasia Studio 4, QuestionMark

Secure version 4.1.3

Cluster Systems LLC, New Jersey Apr 04 -

May 05

Senior Instructional Designer

I was involved in developing both classroom and online training solutions.

The instructor-led training was for a leading financial consultant. Their

prestigious Online Trading System web portal enables customers to perform

financial transactions from an integrated environment.

The Web-based tutorials were for training nurses on Ventilator-Associated

Pneumonia (VAP) and Pregnancy and Early Child Development. Scenario-based

learning used in these tutorials heightened the relevance of the content

and helped learners to apply the concepts in their day to day work.

I also created an online training for the Microsoft Excel 2003 course. For

this course, RoboDemo 5 was used to capture screen shots and create

interactive lessons or movies by adding images, captions, rollovers,

clickable areas, typing areas, and sound effects.

Responsibilities

. Interviewing and consulting with key business leaders and Subject

Matter Experts (SME)s to understand the training requirements

. Designing and developing the course outline document and pre-

production storyboards with product simulation, narration and user

evaluation components

. Creating learning objectives using Bloom's taxonomy

. Creating project plan and ensuring overall project is delivered on

schedule and within scope

. Working with the developer to visualize and create various interactive

elements, such as Practice sessions, Try It icons, Steps, Click Me to

Learn More icons, Check Your Understanding (CYU) sections, and pre and

post assessments for the WBTs

. Capturing screen shots using SnagIt

. Developing Instructor's guide, Participant's guide, PowerPoint slides,

job aids, assessments and course evaluation form, and conducting the

train-the-trainer sessions for the ILT course

. Communicating effectively to provide project status updates to

supervisor and other business leaders

. Configuration management

Environment: Windows 2000 Professional, MS Word 2003, MS Excel 2003,

RoboDemo 5 eLearning Edition, RoboDemo 5, Macromedia Flash,

Adobe Photoshop 5.5, SnagIt, and Internet Explorer

GE Capital International Services, India Sep 2003 - Dec

2003

GE Power Systems (GEPS), US Sep 03 - Dec 03

Instructional Designer

At GE, I developed WBTs that help the GEPS suppliers to evaluate their

nonconforming product quality using the Supplier Deviation Request (eSDR)

web portal. The modules created help suppliers and buyers to identify the

features and advantages of eSDR, access and use eSDR, identify the various

components of the Non-conformance Notification System (NCN), create and

route SDRs, add attachments and corrective actions, and manage SDRs.

Responsibilities

. Interacting with the client to understand the learner's requirements

. Designing the course outline document and project plan

. Creating learning objectives using Bloom's taxonomy

. Scripting storyboards using various interactive elements, such as

Practice sessions, Try It icons, Steps, Click Me to Learn More icons,

and Check Your Understanding (CYU) sections.

. Visualizing content using graphic strategies, such as progressive

disclosure, shrunken focus, and animation

. Creating assessments using Kirkpatrick's levels of evaluation

. Reviewing the components written

. Coordinating with the development team to create a quality product

. Configuration management using Interwoven

Environment: Windows 2000 Professional, MS Word, SnagIt, Macromedia

Director 7.0, Interwoven, and the eSDR web portal

Satyam Infoway (SIFY), India June 2002 - July 2003

ElementK, US June 02 - July

03

Multimedia Instructional Designer

As an employee of SIFY, I was involved in developing screen cap and non-

screen cap components for various WBT courses such as Oracle8i:

Fundamentals, DHTML: Fundamentals, Oracle9i: Fundamentals, Oracle9i: New

Features for Administrators, Network Security and Fundamentals, Network

Defense and Countermeasures. The developed components were then converted

into online components using Macromedia Director 8.0. All components were

then embedded using HTML. The content given by the client was rewritten to

ensure that there was flow and clarity.

Responsibilities

. Designing and developing components, such as Roll Overs, Animated

Tips, Animations, Steps, How Tos, Apply Your Knowledge (AYK),

Activities, Navimation, and Lesson Wrap Ups that adhere to a set of

client specified standards

. Writing learning objectives for the additional content using Bloom's

taxonomy

. Creating Quiz and Course Assessments using Kirkpatrick's levels of

evaluation

. Reviewing courses of peers for accuracy, flow and clarity

. Coordinating with the development team to create a quality product

. Mentoring junior instructional designers on Instructional Design

methodologies

. Configuration management

Environment: Windows 2000 Professional, Windows 2000 Server, ISA Server

2000, IIS, Windows NT, Network Monitor, Oracle8i Personal

Edition, Oracle 9i, Allaire HomeSite HTML Editor, Internet

Explorer, Netscape Navigator, Acrobat Writer, MS Word,

Macromedia Director 8.0, SnagIt, and Oracle9i Personal

Edition

NIIT, India Mar 2000 - June

2002

SkillSoft, US Mar 02 -

June 02

Development Quality Manager (DQM)

This project involved developing of technical content in the form of

Reference Points or in-depth articles for publishing on the Web that caters

to a global audience. A Reference Point is a self-contained unit of content

in a technology domain that serves as a just-in-time instructional/

reference unit. Each Reference Point has a liberal use of instructional

elements such as graphics, tables, code samples, notes, tips, and warnings.

These Reference Points were mainly targeted at corporations and enterprises

that require specialized information about specific technology areas.

Responsibilities

. Guiding the author through the various stages of the development

process including technical review, editorial review, and graphics

visualization and production.

. Coordinating the review process between the client and the development

team and route the client-reviewed documents to the author for an

author review.

. Creating project plan and ensuring overall project is delivered on

schedule and within scope

. Managing a virtual team of authors

. Working with peers, driving diverse workgroups to collaborative

solutions

. Coordinating with a virtual team of editors and graphic designers

. Reviewing articles for ID and edit related issues

. Providing project status updates to supervisor and other business

leaders

. Configuration management using VisualSourceSafe

Environment: MS Word, MS Excel, VisualSourceSafe, and SnagIt

New York Institute of Finance (NYIF), US Oct 01 -

Feb 02

Multimedia Developer

For NYIF, I converted existing online courses from one Learning Management

System (LMS) to another LMS, namely from VCampus to Docent. The Docent LMS

facilitates students to browse through the course catalogs, enroll

themselves in instructor-led or Web-based courses, and access online

content. It is also easy to manage users and courses, assess student

performance and generate reports with this LMS.

Responsibilities

. Setting up the Docent environment with SQL Server and IIS

. Creating project plan and ensuring overall project is delivered on

schedule and within scope

. Designing HTML pages using Dreamweaver

. Building and publishing files using Docent

. Reviewing and fixing developed files

. Coordinating with peers to ensure a quality product

. Deploying courses on the LMS

. Configuration management

. Publishing white paper on the Docent LMS for internal users

Environment: Docent LMS, Docent CDS, Docent Desktop, Dreamweaver

UltraDev, Adobe Photoshop, MS Word and Macromedia Flash

Education Training Business Unit, NIIT, India

July 01 - Sep 01

Instructional Designer

This project involved developing instructor-led training materials for the

eXtensible Markup Language (XML) course. The course content was created

based on the Model Centered Learning Architecture (MCLA) methodology.

Product users or trainers act as a role model for the training in this

strategy and the content is scoped around their working experience. Real-

time examples and scenarios were provided to enhance the learner's

knowledge. The Instructor's guide included Instructor Notes, Pre-demo

activities, description of Demonstrations, solutions to Quizzes.

Responsibilities

. Implementing audience analysis by providing questionnaires to SMEs and

key business leaders

. Creating the design document and project plan

. Writing the learning objectives using Bloom's taxonomy

. Scripting content for the Instructor's guide, Student's manual, and

Glossary based on the MCLA methodology

. Reviewing the materials for technical accuracy with the help of the

SME

. Creating assessments using Kirkpatrick's levels of evaluation

. Reviewing documents for edit and ID issues

. Working with graphic designers to explain the visualized graphics

. Conducting the Train-the-Trainer sessions

. Coordinating the pilot training of the course to evaluate the

effectiveness of the training

. Configuration management

Environment: XMLSpy, XML Notepad, MS SQL Server 2000, ASP, HyperSnap,

and MS Word

Pearson Technology Group (PTG), US Jan 01 -

June 01

Author

This project involved developing the Sam's Teach Yourself Wireless

Application Protocol (WAP) in 21 days book. A complete WAP application

using ASP was created and this application acted as the basis for

explaining the content to the learners. It not only helped maintain

consistency of the content but also to make the instruction more relevant

to the learner's needs and goals.

Responsibilities

. Working with product trainers and Subject Matter Expert (SME) to

derive and understand the course content

. Performing task analysis and creating the course outline

. Writing learning objectives for each chapter using Bloom's taxonomy

. Scripting and reviewing documents for edit and ID issues

. Working with the graphic designers for visualizing and developing

graphics

. Reviewing documents of peers for flow, accuracy and clarity

. Coordinating the beta phase of the project with the specified audience

. Creating and conducting Kirkpatrick's Level 1 and 2 training

evaluations

. Configuration management

. Adhering to the Microsoft Style Guide standards

Environment: Nokia Toolkit, WML, XML Notepad, ASP, HyperSnap, and MS

Word

Macmillan Sams Publications, US Mar 00 -

Dec 00

Multimedia Instructional Designer

This project involved development of both instructor-led and self-based

online materials, such as CBT and WBT for the MS Access 2000 Level 2

course. In the first phase of the project, the instructor-led training

materials were created based on the ADDIE model. Train-the-trainer sessions

were conducted to train the instructor with the content and flow. Later, a

pilot training or beta teaching phase was implemented to evaluate the

effectiveness of the training. The same content was used to script

storyboards for developing the Computer-Based Training (CBT) and WBT.

Responsibilities

. Implementing task analysis using sequenced description to ensure that

the need to know information is taught

. Creating the course specifications document

. Writing learning objectives using Bloom's taxonomy

. Designing, developing and maintaining materials such as instructor and

participant guides, glossary, assessments, training updates, and quick

reference guides

. Conducting the train-the-trainer sessions

. Converting the ILT material to CBT and WBT using Gagne's nine events

. Scripting a pre-production storyboard that details the on-screen

display, the narrative elements, and the testing scripts for each of

the modules.

. Visualizing content for the CBT using various strategies, such as

progressive disclosure, shrunken focus, zoom-in, zoom-out, and

animation

. Capturing screen shots and constructing the modules for the CBT and

WBT using Macromedia Director 7

. Editing the audio files using Sound Forge

. Evaluating the effectiveness of the training in the beta phase

. Adhering to the Microsoft Style Guide standards

Environment: MS Word, MS Access, Macromedia Director 7, Adobe Photoshop

5.5, Sound Forge, and HyperSnap

Contact this candidate