Human Resources Manager

Objective: To obtain a position in a Human Resources or Training Department

where my interpersonal and management skills will be an asset to the

organization.

Work Experience:

April 2003 to December 2008 Comcast Cable

Pittsburgh, PA

Manager, Leadership Development (November 2004 to December 2008)

Responsible for the planning, preparing, launch and support of multiple

internal and vendor based leadership development programs.

. Supported 300 Region-wide leaders from supervisor level to vice president

level.

. Managed leadership programs including Coaching, Problem Solving,

Performance Management, Diversity and Personal Growth.

. Created Annual Training Plans

. Developed, monitored and evaluated department and individual goals and

objectives.

. Analyzed Training Reports.

. Oversaw the operation and use of the Learning Management Systems.

. Managed the budget for the entire training department.

. Created, edited and modified curriculum to meet organizational needs.

. Trained leaders to serve as facilitators of the Leadership Development

modules.

. Provided training to leaders and trainers on Adult Learning Theories and

how to use them to maximize presentation and speaking skills.

. Served as Interim Manager of Internal Communications.

Human Resources Generalist (April 2003 to November 2004)

Provided employee relations support for over 160 local employees and over

1800 region wide employees in the area of Human Resources.

. Administered all aspects of employee relations including pay issues,

FMLA, STD, transfers, promotions, terminations, disciplines, Exit

Interviews and on boarding.

. Regional point of contact for Annual Merit Increase and Annual Bonuses

programs.

. Participated in all aspects of two Union certification/de-certification

elections involving nearly 1000 employees.

. Worked with tentative agreements during Collective Bargaining sessions.

. Prepared HR policies such as attendance, ethics, conduct, pay and

discipline.

. Served as main point of contact for the ADP Human Resources Information

system.

. Acted as Liaison for Human Resources activities with Division and

Corporate HR departments.

August 2001-November 2002 UPMC Health System

Pittsburgh, PA

HR Specialist

Served as a trainer to help employees maintain and improve critical job

skills, including computer skills and recruiting skills for Human Resource

professionals.

. Trained Microsoft Office applications and Window's Operating System.

. Trained Managers, Directors and Vice Presidents in Leadership Development

theories.

. Assisted in the oversight of the BrassRing resume database, including

training of new recruiters and refresher courses, and liaison with

BrassRing Vendor Representative

. Designed, built and utilized a Learning Management System via Microsoft

Access.

January 2001-April 2001 Reed Smith, LLP

Pittsburgh, PA

Human Resources Intern

Performed duties such as filing employee records, HR policy research,

screened resumes, and assisted in interviewing candidates. Maintained

several employee databases, including Ceridian. Researched and recommended

appropriate software product to provide secretarial skills assessments.

May 1999-December 2000 United States Department of Veterans Affairs

Pittsburgh, PA

Work Study Professional

Assisted with Administrative duties including filing records. Maintained

contacts with veterans considering enrollment in the Vocational

Rehabilitation program. Provided computer training and assistance to

staff.

November 1997-May 1999 Hoffman-Kane Distributors, Inc Bethel

Park, PA

Operations Manager

Supervised, evaluated, and counseled six employees. Reviewed weekly sales

reports. Streamlined financial aspect of inside operations. Provided

software training. Served as an inside contact for three outside sales

staff. Responsible for maintenance of customer service accounts.

August 1995-November 1997 Nida Corporation

Melbourne, FL

Regional Sales Manager

Acted as an Account Representative for an electronics software and

equipment training company, covering a 13 state territory. Assisted

representative companies at trade shows, seminars, demonstrations, and on

sales calls. Provided existing and new customers with hands on training in

the use of products.

February 1988-August 1995 United States Navy

Groton, CT

Instructor, Electronics Technician

Served as a Subject Matter Expert Instructor for a basic electronics school

for Navy recruits. Volunteered as a member of the Command Training Team

teaching Rights and Regulations, and Policies and Procedures. Served as a

supervisor of technicians while at sea on a Ballistic Missile Submarine.

Education:

August 2001 Robert Morris University

Pittsburgh, PA

Bachelors of Science in Business Administration: Major-Human Resources

Management

Certifications:

. Leadership Development, Development Dimensions International, Inc

. Managing Inclusion, Novations Group, Inc.

. The Extraordinary Coach, Zenger Folkman

. MPG : The Success Connection, BlessingWhite Inc.

. Developing Extraordinary Facilitators, Development Dimensions

International, Inc

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