Sales Customer Service

John W. Schultz

**** ******* **** ** • Rio Rancho, NM 87124 • 505-***-**** (m) • 505-***-**** (h) • ***********@*****.***

Educated, Experienced, and Ambitious Management Professional who works to develop the operational efficiency of the organization. Self-motivated and dynamic professional with diverse credentials which combine solid and tactical leadership expertise with a strong business background, an ability to work collaboratively, & a commitment to achieving corporate goals. Focused on achieving continuous & improved business performance. Proactive team builder and tactical planner with the ability to secure lasting business relationships. Experience leading profit-generating operations through strategic operations planning and innovative team development. Exemplary communication & attention to detail to exceed customer expectations and maintain high levels of client satisfaction. Ability to reengineer business processes and define continuous improvement.

“True leaders are not those who strive to be first, but those who are first to strive and who give their all for the success of the team” -Unknown

• Leadership/Motivation/Teamwork

• Profit Optimization/Cost Control

• Staff Training and Development

• Company/Operations Development

• Communication/Customer Relations

• Account Management/Development

• Strategic Business Planning

• Builds & Maintains Relationships

• Computer Program Knowledge

PROFESSIONAL EXPERIENCE

LOGISTICS ANALYST, DMC – Logistics, Albuquerque, New Mexico, 2009-Present

• Responsible for ensuring efficient routing for existing and potential customers using E-Courier and ARC Logistics for package delivery services that deliver to NM, TX, UT, AZ, and CO

SUPERVISOR / DISPATCHER, Total Community Care, Albuquerque, New Mexico, 2008-2009

• Ensured the safety of 350 elderly participants and supervised 13 bus drivers; oversaw participants and ensured doctor’s appointments were met and medications were received

AUTOMOBILE SALES ASSOCIATE, Galles Chevrolet, Albuquerque, New Mexico, 2007-2008

• Maintained knowledge of all vehicles on the lot and all products and services that were offered

• Assessed the needs of customers and located the appropriate vehicles to meet their requirements

• Conducted sales presentations which included vehicle highlights and information, comparing and contrasting competitive models, and demonstration of vehicle operations

• Successfully negotiated prices, up-sold warranties, products, and services, completed sales & purchase contracts, closed sales by overcoming objections, and explained financing options

CIRCULATION MANAGER, Quik Quarter-Penny Saver, Albuquerque, New Mexico, 2006-2007

• Managed the operational activities of the newspaper circulation; opened and managed new accounts, created circulation routes, pressed orders, hired drivers, calculated timecards, and processed payroll

• Restructured driver routes to match Zip Code boundaries and create more effective routes

• Created and implemented a new restocking system that increased circulation by 7%

TRANSPORTATION SPECIALIST, SAFETY, & SYSTEMS, Chicago Tribune, Chicago, 2001 (1987)-2005

Served as a valuable employee for 18 years for Chicago’s largest newspaper and the 5th largest in the United States

• Responsible for minimizing lost-time injuries through development of safety programs and initiatives for the transportation department; maintained compliance with the Federal Motor Carrier regulations

• Streamlined operations by creating several automated systems, including computer-generated driver logs and a handheld computer for drivers that was integrated with the warehouse management system

• Created a production model which eliminated 81 driver shifts; decreased costs by $7+ million

• Decreased vehicle accidents by 50% & lost time injuries by 25% by establishing safety programs

• Established an accident review team to assess accidents and implement preventative action

• Avoided significant fines by educating the department on Federal Transportation regulations

MANAGER – DISTRIBUTION BUSINESS PROJECTS & SYSTEMS, Chicago Tribune, 1999 (1987)-2001

• Oversaw business systems operations, including mapping, pagers, distribution, and single copy DMS

• Recipient of the 1999 Publisher’s Award for consistently achieving high levels of productivity

• Led the implementation of a pager system which immediately notified delivery drivers of complaints and managed verification processes to ensure contracts were Y2K compliant

• Defined Standard Operating Procedures which reduced costs by providing a methodology for handling equipment purchases and repairs to prevent losses

MANAGER – PRODUCTION SERVICES, Chicago Tribune, Chicago, Illinois, 1991 (1987)-1999

• Managed and maintained press orders, transportation manifests, packaging insertion plans, and subscriber maintenance for the delivery of 700,000 daily and 1.2 million Sunday newspapers

• Rebuilt the department through reorganization which resulted in improved staff accountability and morale by stressing the department’s integral role in company operations

• Recommended and managed the implementation of a Voice Response Unit project which handled more phone calls than customer service operations, resulting in a 50% reduction of staff

• Recipient of two Publisher’s Awards & a Manufacturing & Distribution Team Excellent award

• Decreased costs by over $100,000 annually by creating a Supplement Waste Reduction program

SPECIALIST – CIRCULATION SYSTEMS, Chicago Tribune, Chicago, Illinois, 1987-1991 (2005)

• Designed user applications, tested and recommended software packages, and installed, upgraded, and maintained PC’s; created a single copy database to track sales data, location type, and geocodes

• Tested & implemented a manifest system which led to promotion based on proven capabilities

• PRESIDENT – CHICAGO NEWSPAPER COMPANY, Northbrook and Wheeling Agency, Northbrook, IL

EDUCATION and TRAINING

• BACHELOR OF SCIENCE DEGREE: MANAGEMENT, National-Louis University, Evanston, Illinois

• ASSOCIATE OF APPLIED SCIENCE DEGREE, Oakton Community College, Des Plaines, Illinois

• Applied Science Concentration: Microcomputer Processing

Professional References Available Upon Request

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