Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Edinboro, PA, 16412
Posted:
May 28, 2010

Contact this candidate

Resume:

***** *** **** . ********, ** *****

Phone 814-***-**** . E-mail abmp39@r.postjobfree.com

James L. Stockhausen

Summary of qualifications

Developed sources for supplying goods and/or

services, identifying specifications, conducting

market reviews, and preparing analyses of

prices/costs of services or products.

Experience in sourcing and procurement as well as

all pre-award and post award negotiation and

maintenance

Known for overcoming obstacles and creative

thinking to always get the job done

Skilled at achieving cooperative teamwork under

difficult circumstances, while serving as

supervisor over up to 45 employees

Routinely selected to train new hourly employees

and interns, as well as new management staff

Experienced completing production reports and

computations

Demonstrate good oral and written communication

skills, leadership, initiative and responsibility

Proficient with Microsoft Office Suite and

adaptable to new operating systems

Professional experience

09/98 to 05/09 GE Transportation Systems

Erie, PA

Manager/Technical Advisor

Warehouse/Distribution Manager

Responsible for sourcing and procurement of

packaging materials specifically for the $350 m

export kitting programs for Kazakhstan and China.

Responsible for all pre-award and post award

negotiation and maintenance.

Managed inventory; responsible for all

inventory/receiving/stock- keeping/ shipping.,

including production reporting

Led business transition from renewal parts to

export kitting, which included the reorganization

of warehouse layout and design

Designed pre-pack and final pack for each unique

export program

Completed coursework and application of Lean and

Six Sigma applications

Trained hourly workforce in all new processes and

procedures

Managed GE Truck Operation-local, over-the-road and

in-plant

Scheduled routes/drivers, resulting in increased

efficiency leading to a

60% reduction in overtime labor hours.

Managed business assets to include trailers,

vehicles, equipment and

negotiated long-term leases and purchase

Performed price/cost analysis on assets to

determine most economical

plan of action resulting in a 20% reduction in

lease, purchase and lease

vs purchase cost

DOT compliance administrator, maintained a 100%

compliance rating

as well as maintained knowledge of the legislation,

regulations, and

methods used knowledge of business and industry

practices

Supervised three shifts; 24 drivers

Locomotive Kitting Shift Supervisor

Initiation/ongoing development of startup business

Receiving/stocking and shipping of locomotive parts

Worked with internal production and buyers to

expedite parts as well

as perform new part inspection.

Transit Customer Service

Responsible for creating and maintaining transit

customer parts orders

for major commuter rail service to include New York

City Transit,

Chicago Transit, Long Island Rail and SEPTA

Managed customer purchase orders and changes,

customer requests

for quote/price/delivery/order status

Expedited parts shipment/delivery/procurement,

working with outside

vendors and internal GE production

6/96 to 6/98 Modern Industries Erie, PA

Warehouse supervisor

Responsible for shipping/stock-keeping/receiving

Managed incoming part Inspection; performed

hardness, dimensional

porosity, function and machining surface tests on

lot sample

Implemented an inventory process which aided in

production

efficiency and improved part quality

6/93 to 6/96 A. Duchini Incorporated Erie, PA

Shipping and Receiving manager/Dispatcher

Supervised and directed warehouse and yard

personnel

Coordinator of deliveries and customer orders

Military Experience

10/85 to 8/89 United States Air Force

Fuel Specialist

Trained in all facets of all Fuel Transport,

storage and accounting

Distinguished graduate-Professional Military

Education 8/88

Responsible for training in Mobile Distribution

Awarded "Top Pumper" for the year 1988

Secret security clearance

Education

1989-1994 Southern Illinois University Carbondale,

Illinois

BS Aviation Management

Selected as student service representative



Contact this candidate