MIKKI COLEMAN
* * ****** ***** *****, MD *****
abmp1q@r.postjobfree.com
OBJECTIVE
An administrative assistant position in an organization where strong oral and written
communication, initiative, and enthusiastic customer relations is highly valuable.
SKILLS SUMMARY
Office administration procedures, including answering multiple line phones,
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preparing correspondence documents, billing, filing, and appointment
management
Type 40 wpm
•
Extensive knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook),
•
Adobe, and Avimark
Well-organized, adaptable to changing priorities, independent thinker, and a
•
team player
PROFESSIONAL EXPERIENCE
American General Life and Accident Insurance Company
Sales Agent, Baltimore, MD (2009-Present)
Represent a full line of insurance products and services; and responsible for servicing
over 300 clients. Initiate client contact by phone, mail, or in person, conduct risk
assessments to customize insurance needs. Maintain confidentiality; generate satisfied
customers through successful client follow-up, and meet weekly sales quotas.
Accomplishments:
• Received Award for Excellence for writing over 26 Quality of Life applications
during first 13 weeks
• Received “Bring It On” Campaign Bronze medal for meeting 4th Quarter 2009
sales quota
MIKKI COLEMAN
American Family Life Assurance Company
AFLAC Representative, Baltimore, MD (4/2009-6/2009)
Coordinate and execute meetings with business owners and employees detailing
supplemental insurance products and benefits.
American Income Life
Life Insurance Agent, Columbia, MD (12/2008-3/2009)
Specialize in sale of life insurance policies for union members, and ensure the collection
of adequate and correct insurance information.
United States Army Reserves; 352nd Civil Affairs Command
Civil Affairs Specialist, Riverdale City, MD (8/1998-8/2006)
Provide executive-level administrative support to the unit operations officer. Prepare
reports, keep meeting minutes, and maintain proper records of files. Create and
execute numerous projects and presentations using Excel, Word, and PowerPoint for
submission to unit commander.
Accomplishments:
• Deployed to Kuwait/Iraq in support of Operation Iraqi Freedom, 2003
• Received Army Commendation Medal, Iraq Campaign Medal, Global War on
Terrorism Expeditionary Medal, Army Service Ribbon, Armed Forces Reserve
Medal
• Received Duty-Appointed Re-enlistment NCO Workshop Certification, 2005
Hunt Valley Animal Hospital
Veterinary Assistant/Receptionist, Cockeysville, MD (2003-2005)
Assist veterinarians to diagnose and treat variety of animal diseases and conditions
including surgeries. Handle multiple telephone lines, schedule appointments for
multiple veterinarians, file and maintain medical records. Facilitate flow of patient
visits, receive and post payments, and generate daily cash reports.
EDUCATION
College of Notre Dame of Maryland
B.A. in chemistry, Baltimore, MD (2005)