Customer Service Manager
Resume:
Angela R. Dicks
**** ***** **. #*, **********, OH 45237
Email: abmp14@r.postjobfree.com
Case Manager/ Employee Management /
Training & Development / Project Management
Established ability to develop and maintain strong relationships with
employees insuring their peak performance. Record of achievement includes
understanding client needs and providing appropriate solutions. More than
15 years leadership, recruitment and management skills resulting in
consistent increased responsibility.
Broad Competencies Include:
(Employee Services (FMLA, Workmen's Compensation) . Project
Management
. Consultative Services . Training (New & Existing Employees)
. Relationship Management . Recruitment
Energetic professional with exceptional skills in leadership,
organization, oral and written communication, multi-tasking, and
attention to detail. Creative, effective problem solver with strong
analytical, research and motivational skills. Ability to set and achieve
goals while thriving in a fast paced environment, establish priorities
and deliver results within timelines. Consistently thrives under pressure
while maintaining a positive attitude.
Selected Career Achievements
Organizational Management Skills
. Case Manager for Workforce Development and (MSSC) national
manufacturing program. Administer WorkKeys and MSSC tests and score
them. Resolved student's personal, legal, etc. issues.
. Managed 50 member staff in a manufacturing environment, increased
productivity by 27%, attendance and by 90%, despite operational
challenges brought by changing product specifications. Restructured
employee posturing for promotion by 10%.
. Administered new hire orientations for 20 new employees, which
included positive motivational expectations to help each employee
succeed as part of the team and individually resulting in an
effective productive group.
. Scheduled hourly employees on weekly rotating shifts for 15
departments in a manufacturing environment, which included: regular
time, over-time and vacations to ensure efficient 24 hr
departmental coverage.
. Tracked 3000 union employee lateral and promotional transfers
within manufacturing departments.
. Developed and revised safety procedures to comply with governmental
and OSHA regulations.
. Administered skill set testing to effectively pair contract
employees with Fortune 500 companies.
Angela R. Dicks Page
2
Processed payroll, dispersed paychecks, made bank deposits, billed
clients, reconciled account payables and receivables, in addition
to serving as company benefits representative.
. Project manager with 8 years experience, taking projects from
conception to completion, delivered efficient results ahead of
deadlines and exceeded client expectations.
. Automated conference room calendars ensuring International and US
executives the ability to reserve conference rooms quickly and
effectively from anywhere across the world via the Internet.
. Successfully automated a traffic-shipping department to ensure
accuracy and efficiency of on-time and late shipments, and effectively
linked all associated documents including: shipping requests, weight
tickets, bill-of-ladings, invoices and logistics.
EDUCATION
Bachelor of Arts, College of Mount St. Joseph, Cincinnati, OH.
Toastmasters International - Member since 2008
PROFESSIONAL EXPERIENCE
Case Manager, Community Action Agency, Cincinnati, OH
Human Resources Manager, Eastern Personnel, Cincinnati, OH
Human Resources Production Scheduler / Payroll & Benefits
Representative,
Cognis Corporation, Cincinnati, OH
Payroll Specialist/ Staffing Recruiter, Adow Professionals, Cincinnati,
OH
Additional Experiences
Consolidated Payment Systems Auditor, Cintas Corporation, Cincinnati,
OH.
Executive Administrative Assistant / Receptionist, Coca Cola / Icetech /
NIOSH- CDC/
Procter and Gamble, Cincinnati, OH.
Interior Design and Sales, A Luckey Step Contemporary Furniture Gallery,
Cincinnati, OH.
Interior Design and Sales, Ashley Furniture, Cincinnati, OH.
Mutual Funds Representative, Fidelity Investments, Cincinnati, OH.
Sales and Customer Service, Office Depot, Cincinnati, OH.
Sales and Customer Service, Pier I Imports, Cincinnati, OH.
Sales and Customer Service, The Gap, Cincinnati, OH.
Contact this candidate