Real Estate Customer Service
Resume:
BRIAN K. TAYLOR
Silver Spring, MD 20910
abmozl@r.postjobfree.com
SUMMARY
A commercial banking professional with expertise in specifically:
researching commercial real estate information and servicing
commercial mortgages. Experience implementing a new system to obtain
real estate tax payment information for a portfolio of 1500
multifamily loans totaling $13 billion.
PROFESSIONAL EXPERIENCE
Walker and Dunlop, LLC Bethesda, MD
Portfolio Analyst (2007 - 2010)
Assigned a portfolio of over 300 multifamily loans. Send monthly
payment statements and collect monthly payments, maintain records of
payments and balances, collect and pay real estate taxes and
insurance premiums (and managing impound/escrow funds), and
following up on delinquencies.
. Performed pay-offs and assumptions, and provide a variety of
other commercial loan servicing responsibilities on a portfolio
of 300 plus Fannie Mae MBS and DUS loans.
. Reviewed related reports, correspondence, and individual
transactions to ensure accurate and timely processing and
recording of payments, exceptions, vendor invoices and payments,
assigned internal and external checks, outstanding claims, etc.,
and monitor activities through resolution.
. Reviewed commercial insurance policies to confirm insurance
coverage meets Fannie Mae insurance requirements for a portfolio
of 300 multifamily loans.
. Performed/followed insurance loss procedures. (collection and
review of required documents, disbursement of funds to vendors)
. Performed impound/escrow analysis on each escrow account.
. Responded to borrower inquiries related to the borrower's
impound/escrow account.
. Responded to borrower calls regarding property taxes, insurance
or impound/escrow issues.
. Performed other duties and special projects as required.
Real Estate Tax Analyst (2004 -2007)
Developed and implemented a new in-house real estate tax payment
system for a 1,500 property, $13 billion multifamily portfolio:
replacing a tax service outsourced from outside the company.
. Researched and collected real estate tax information for over
1,500 multifamily loans (due dates, payment policies, and other
relevant information).
. Confirmed that real estate taxes were paid on time for all loans
by collecting paid receipts.
. Handled disputes with local tax offices.
. Serviced a portfolio of 75 loans.
Costar Group, Inc. Bethesda, MD
Research/ Senior Research Analyst (1999- 2004)
Established telephone based relationships with 100 plus commercial
property professionals in order to
collect unpublished market listings, deal and building information.
. Managed and updated property information for more than 5 million
square feet of rentable building area for national commercial
real estate information provider.
. Tracked and gathered research on market activity.
. Conducted analysis of market activity and trends resulting in
current and accurate data for clients.
. Assisted in the training of new analyst for 20 person research
team.
. Developed relationships and provided customer service with key
contacts (brokers, property owners, developers, etc) in the
Washington DC and Houston TX Metropolitan areas.
. Devised statistical reports for local publications, including
The Washington Post.
. Authored articles about news worthy commercial real estate
transactions for the company website, www.costar.com.
. Planned and coordinated research team meetings.
World Access Service Corporation (Mondial Assistance) Richmond, VA
VISA Claim Adjuster (1998- 1999)
Examined travel and rental car insurance claim forms and other
records to determine insurance coverage.
. Investigated insurance claims for property loss and damages.
. Worked with International Airline and Auto Rental Companies to
obtain information to investigate insurance claims.
. Interviewed, telephoned, or corresponded with claimants and
witnesses.
. Consulted with police and inspected property damage to determine
extent of liability.
. Prepared reports on findings and negotiated settlement amounts
with claimants and rental car companies.
. After reviewing all relevant information, determined if claims
were covered or not covered.
. Provided customer service to qualified VISA card holders.
EDUCATION and TRAINING
Virginia Union University
Bachelors of Science - Business Administration
Fannie Mae
Fannie Mae Multifamily Insurance Training
SKILLS
. Proficient in Midland Enterprise, FICS, Adobe Photoshop,
Microsoft Word, Outlook, Excel, and PowerPoint.
. Ability to achieve immediate and long-term goals and meet
operational deadlines.
. Excellent interpersonal verbal and written communication skills.
. The ability to identify problems, research solutions and make
effective decisions.
Contact this candidate