Customer Service Manager

*** ******* *****, 732-***-**** Cell

Greer, SC **650 abmozf@r.postjobfree.com

Diane Cohen

Objective To obtain a position utilizing my experience and

leadership abilities within the

Transportation/Import Management fields.

Experience 2001- 2009 Marc Ecko Enterprises, Secaucus, NJ.

Import/Traffic Manager

Responsible for the International logistics process,

transportation, shipping, receiving, import and

customs compliance departments of a 1 billion dollar

apparel company.

Coordinated with Customer Service Director, Director

of Sales, and overseas vendors for total

communication of priorities on shipments and

continuous improvement of import process.

Responsible for the distribution and transportation

of shipments to 150 company retail stores within the

United States.

Negotiated all transportation rates to include air,

truck, and ocean transport.

Monitored all import shipments from inception of ASN

to final delivery.

Directed a team of brokers and forwarders for the

efficient and cost effective import of apparel from

numerous worldwide destinations.

Responsible for the pre-class of five apparel

divisions each season with US Customs.

Developed customs compliance manual for five

divisions for upcoming customs audit.

1982-2001 Maidenform Worldwide Inc. Bayonne, NJ.

1992-2001 Director, Corporate Transportation /

Imports

Responsible for Import, Transportation and Customs

compliance departments for this 400 million dollar

company.

Responsible for four domestic distribution centers,

one international distribution center, one domestic

cutting facility, and over 20 worldwide sew plants.

Developed scan load systems for outbound freight.

Set up distribution process and bill of lading

controls.

Responsible for vendor routing and compliance.

Reduced non compliance violations by 300K.

Developed 807 customs compliance manual for US

Customs.

Reported directly to the Vice President of

Operations.

1982-1992 True Form Intimate Apparel Sharon

Hill, Pa.

Traffic Manager

Responsible for transportation, shipping and

receiving for a 100 million dollar division of

Maidenform, Inc.

Responsible for all inbound and outbound shipments

both International and Domestic

Set up vendor routing and compliance controls

Developed chargeback control systems

Reported directly to the Vice President of

Distribution.

.

Education Delaware County Community College, Media, Pa.

Associates Degree, Business Administration.

Achievements

Developed worldwide efficiency program.

Established network of forwarders for imports and

exports.

Improved relations with US Customs which resulted in

the elimination of delays at piers and airports.

Implemented carrier quality control measurement

program.

Negotiated pricing programs with common carriers,

airlines, and steamship companies which reduced

transportation budget by 25% and improved cycle

times tremendously.

Streamlined the International logistics process to

provide better visibility to sourcing, production,

and warehousing through on-line tracking and

reporting.

Received outstanding performance award for customs

compliance manual project.

Training AMA- Fundamentals of Traffic Management

Certificate- Transportation Management - Academy of

Advanced Traffic

Skills Microsoft word, excel, powerpoint, AS400

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