Project Manager Customer Service
Resume:
ERRICAL CAMPBELL
*********@*****.***
Indianapolis, IN 46278
Summary:
An innovative, results-driven professional with extensive experience in the execution of profitable, high performance serving
diversified markets. Skilled in customer service and training from concept to completion through planning, management,
scheduling, and problem resolution. Hands-on troubleshooter with technical background and ability to manage multiple
priorities in a fast-paced environment. Driven to exceed corporate strategy and client expectations while also improving cost
efficiencies.
EDUCATION
Lindenwood University April 2008 – May 2010
• Graduated May 2010 - Bachelors of Art in Business Administration
• Concentration in Accounting
• GPA 3.67
Profession Experience
MDI Achieve, St. Louis, Missouri April 2009 - Present
Corporate Services Manager
• Senior level customer advocate with a primary focus on maintaining relationships with executive team
• Knowledge of Medicare, Medicaid, Manage Care claim processing
• Knowledge of MDS 3.0, ICD-9, and ICD-10
• Provide information to the clients regarding software issues, request or regulatory items
• Travel 75% to meet with clients
• Provide monthly reports to senior managers
• Project Manager – Assigned clients
• Maintains knowledge of home healthcare rules and regulations
MDI Achieve, St. Louis, Missouri April 2008 – April 2009
Software Support Analyst & Instructor
• Assisted with call management process
• Resolving customers’ technical problems with software products
• Technical knowledge of SQL and enterprise
• Assist clients with UB04 or UB92 claims for Medicaid or Medicare
• Application Development & Testing
• Provided in-house and on-site training to new or existing clients for Accounts Receivable, Accounts Payable, General Ledger,
and Payroll,
• Prepared learning materials for training sessions
Alberici Constructors, St. Louis, Missouri January 2006 – March 2008
Financial Coordinator
• Review the owner's contract or purchase order with respect to the format required by the owner for billing
• Review contract requirements for terms of payment, retainer withheld, funding, etc.
• Works in close conjunction with project engineers to coordinating all accounting facets in order to provide the client an invoice
• Processes the application for payment on an AIA form to submit to the owner as well as through internal systems.
• Processes disbursements to those applicable subcontractors relative to the client's project
• Issues change orders to the subcontractors when required by alterations from the owner to the company
• Processes lien waivers, affidavits, sworn statements and various other reports as so required in the language of the client's contract
• Make any journal entries adjustment to the accounts
• Provide a status update if cost is exceeding project amount
• Provide bi-weekly cost reports to project engineers assigned to project
ERRICAL CAMPBELL PAGE TWO
Alberici Constructors, St. Louis, Missouri January 2005 – January 2006
Accounts Payable Specialist
• Responsible for account payables for 300 vendors and sub companies of 35 vendors
• Process checks weekly for vendors
• Called vendors to discuss payment status
• Scanned invoices into the system and properly approve for payment once the general ledger codes were approved
• Managing weekly reports and filing them, journal entries, and other work duties assigned.
Cardinal Ritter Institute, St. Louis, Missouri November 2002 – January 2005
Business Office Manager
• Responsible for 150 clients, 50 Homemakers and two social workers within the Homemaker Program
• Manage accounts receivable billing, posting journal and preparation of summary reports for senior management
• Handle cash receipts and daily deposits.
• Monthly billing for Medicaid, Manage Care, Medicare and Private Pay insurance.
• Managed hiring, training and performance management of all employees for the department
• Provided site visits to new and existing clients
• Process bi-weekly payroll for the department
• Establish monthly goals for social workers and Homemakers.
Key accomplishments:
• Collected $300,000 of past due revenue over a nine month period for the non-for-profit company
• Developed human resources policies for the department to reduce absenteeism
• Participated in development of new accounting system for 5.0 million dollar company
Easy Returns Worldwide, Inc, St. Charles, Missouri April 2000 - August 2002
Accounts Payable Supervisor/Payroll Specialist
• Responsible for accounts payables department of 2.3 million dollar company supporting 500 vendors
• Assist Chief Financial Officer with the development of annual operating budgets and reports
• Enter journal entries
• Implemented and developed employee training programs to improve cash flow by 50% per year
• Bi-weekly payroll for 500 employees.
National System, Inc., Maryland Heights, Missouri November 1998 - April 2000
Accounts Payable/Accounts Receivable Clerk
• Responsible for accounts payable and receivable for a 1.2 million dollar company
• Managed daily deposits, check posting, vendor payments and preparation of 1099 forms
Barnes Hospital, St. Louis, Missouri November 1997- September 2000
Unit Secretary
• Lead secretary for the division with emphasis on patient care
• Responsible for phone management, establishing patient test and ordering supplies for doctors and nurses on the division
• Entered all payroll information for 150 employees
Software
• Microsoft Office • QuickBooks
• Peachtree • ADP
• MAS 90 • AS400
• ProSeries, • ULTRACare
• CareKeeper • PowerCube
• On-Line Advantage • Matrix
Other:
• HIPPA
• HiTech
• ICD-9
• Citrix
Contact this candidate