Customer Service Manager

Objective

Seeking a position in challenging organization where I can utilize my

management and project management skills to enhance the services provided.

Skills

Computer Skills: sufficient in both MAC and PC operating systems, expert in

Word, Excel, Outlook and PowerPoint; Have built many different budgets;

Prepared many presentations for executive level leadership; Excellent

written and oral presentation skills; Ability to oversee and execute

multiple tasks with a high level of precision.

Experience

The UPS Store 11/2009-Present

Multi-Store Manager

Responsibilities include managing the day-to-day operations of a

retail location, opening and closing the center, managing the

productivity and world-class customer service delivery of the team,

monitoring cost control and expenses, providing weekly/monthly reports

to the franchise owner. Requires outgoing personality, exceptional

customer service skills and the ability to manage a team for peak

performance in a retail-service environment. Other skills are strong

organizational skills, effective verbal and written communication

skills, accounting knowledge, good computer skills with knowledge of

Internet applications, Microsoft Word, Excel and QuickBooks.

Louisiana College 03/2008-07/2009

Director of New Program Development

Developed, coordinated, researched, supervised, wrote grants, raised

funds and managed the beginning of multiple programs including the

development of a law school, starting of an accelerated nursing

program, marketed a physical therapist assistant program and

researched the beginning of several other programs and schools such as

a medical school. ($10-50 M)

Projects delivered

. Under budget

. On time

. Multiple tasks coordinated for optimum resource utilization

. With broad community support

International Mission Board, SBC 04/2001-03/2008

Sub Regional Administrative Coordinator

Oversaw all financial reporting and budgeting of a multi-million

dollar budget, multiple companies spread over the entire country and

the physical assets in Turkey, one of the Central Asian sub regions of

the International Mission Board, SBC. While doing these actives I

also helped lead the team of over 100 personnel.

Lead in

. Complete overhaul of financial reporting system

. Development of security contingency plans for multi unit, multi

location organization

. Coordinated and provided logistics for more than 50

groups/events/programs of varying size (10-1000 people)

. Training and orientation of personnel

Education

Master of Business Administration 06/1999-02/2001

Louisiana Tech University, Ruston, Louisiana.

Bachelor of Science in Marketing 09/1995-05/1999

Louisiana Tech University, Ruston, Louisiana.

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