Customer Service Sales

Germy Jose Reyes

Cape Coral, FL *****

Phone: 239-***-****

Email: abmoxq@r.postjobfree.com

OBJECTIVE

Seek professional position utilizing my customer service, administrative

and sales skills and experience.

EDUCATION

Stonewall Jackson High School; Manassas VA 2004

Diploma, General Studies

LANGUAGES

Bilingual Spanish and English ability to read, speak, write

and translate.

SKILLS

Computer literate. Familiar with Microsoft Word, Excel, PowerPoint, Cam,

Ultramain, Comtrac, Pro Tools and FL Studio. Ability to operate fax,

copier, and multi line phone system (2+lines) and type 30 wpm.

CUSTOMER SERVICE/ADMINISTRATIVE EXPERIENCE

Greet customers

Assess and assist customers needs

Respond and direct incoming phone calls

Perform data entry into system

Fill orders accurately

Answer questions from public sectors in Spanish and English

Receive inbound calls, determine nature of business

Direct customers to appropriate department

Network with multiple vendors

Prepare and deliver shipments to post office and fed ex

Update all maintenance non routines and flight data

Audit and file aircraft times in maintenance records for accurately and

make corrections

Expand knowledge base of all government publications utilized by customers

Train new staff

SALES EXPERIENCE

Market products to potential customers

Promote upgrade of service to existing customers

Enter Sales in formation into data base

Assist customers with sales, layaways, returns, and exchange

Balance cash drawer

Process cash and credit transactions

Close out registers and store

Maintain stock supplies

Monitor and track inventory

PROFESSIONAL EXPERIENCE

Comcast Fort Myers FL 2008 ( 2009

Customer Account Specialist

Colgan Air Manassas VA 2007 (

2008

Record Clerk

Fulcrum IT Manassas

VA 2005 ( 2007

Department of Labor Bilingual Call Center Specialist

Call Pro Inc Manassas VA 2003 (

2005

Call Center Representative

Shoppers Manassas VA

2003

Cashier

Luggage and Leather Manassas VA 2002(2003

Cashier

PROFESSIONAL REFERENCE

Araseliy Alisea

Call Center Supervisor 239-465-

3254

Monica Sodhi

DOL Help Desk Supervisor 703-***-****

Joseph Guirreri

Director fed/civ services 703-623-

5799

Len Kaplan

Sr. vice President/Manager 703-577-

5547

Contact this candidate