Customer Service Assistant
Resume:
Tiffany R. Steele
**** *** *, **** ****** N.E.***15 BIRMINGHAM AL
**************@*******.***
Objective To obtain a challenging position in a professional
environment that will utilize my strong organizational and
communication skills with the opportunity for advancement.
Professional Microsoft Office Filing/Editing Accounting
Skills Microsoft Windows Typing (55+ wpm) Business Math
Office Procedures Business English
WordPerfect Telephone Skills Management Skills
5.1/6.1
Customer Service
Skills
Education Business Administration
Birmingham Southern University; Completion Date: 06/2010
G.P.A. 3.9/4.0; Attendance 100%
Employment Developed ability to work in a fast-paced atmosphere.
Skills Maintained excellent customer relations and developed
customer rapport.
Diplomatically resolved customer's complaints on as-needed
basis.
Ability to follow instructions well and make decisions
with no supervision
Maintained all record-keeping procedures without error.
Helped delegated responsibilities to employees and new
hires to meet company's expectations.
Effectively developed telephone communication skills and
consistently met quotas
Operated POS cash register for Store and compiled and
maintained non-monetary reports and records.
Proactive planning led to notable increase in morale in
all departments.
Adapt at fulfilling customer's stringent expectations for
first rate service, in order maintain employers positive
overall image.
Employment History
Customer Service Rep. Lyons HR\ Birmingham 2008-2009
Municipal Court
Customer Service Assistant, Target Inc. 2007-2007
Secretary/ Administrative Asst., Bell 2005-2007
Automotive Repair Service
Titlemax /CSR
2009-2010
Contact this candidate