Customer Service Manager

Matthew Hoham

** **. *** ********* **.

Angola, IN 46703

260-***-**** home/260-***-**** cell

******@*******.***

SUMMARY OF QUALIFICATIONS

. Motivated self-starter with 12 years of demonstrated management

experience and success.

. Adept communicator and presenter with the established ability to

accomplish objectives through leadership.

. Thorough understanding of business processes and work flows used to

increase profitability and customer service.

. Strong team player working with all organizational levels.

. Results driven through personal initiative and sales production

attainment.

EDUCATION

Master of Business Administration expected August 2010, Indiana University,

Fort Wayne, IN - AACSB Accredited

Bachelor of Science in Finance, Indiana University, Bloomington, IN

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Business Manager - Landmark Chevrolet, Pontiac, Buick, Cadillac Inc.,

Bryan, OH 8/2005 - 1/2009

. Managed Finance Department in General Motors Dealership. Accurately

prepared and processed dealership, bank, and state paperwork ensuring

correct documentation, proper titling, and adequate regulatory

disclosure. Verified transaction terms and rebates. Analyzed loan

applications, and established close relations with lenders to obtain

favorable financing terms. Directed and trained a sales force of 10

on proper selling techniques.

. Results: Reduced re-contracting which improved dealership cash flow.

Increased per unit profit from $275 to over $500.

Mortgage Loan Officer - GMAC Mortgage, Angola, IN

8/2004 - 8/2005

. Solicited realtors, GM dealerships, and GM suppliers to generate

mortgage loans. Established referral networks. Developed marketing

initiatives including producing own television commercial. Processed

loan applications and proper regulatory disclosures. Cross-sold

additional products.

. Results: Top producer of 8 new hires over 12 month period. Top

originator of all loan officers in March 2005.

Business Manager - Harold Chevrolet, Buick, Cadillac, Pontiac Inc., Angola,

IN 6/2001 - 7/2004

. See responsibilities under Landmark Chevrolet.

. Results: Increased departmental gross profits $180k in first year and

an additional $66k in my second year. Helped the organization post

two consecutive years of record profits.

Commercial Loan Officer/Branch Mgr. - STAR Financial Bank, Angola, IN

6/1994 - 2/2001

. Supervised staff: conducted interviews, trained, completed

performance evaluations, monitored daily performance. Solicited

existing and potential commercial accounts. Incorporated financial

statement analysis and compiled projections with sensitivity analysis

to assess risk and determine pricing. Collected past due accounts.

. Results: Reduced staff from 7.5 to 5 employees through cross-training

duties. Grew deposit and loan production by 40% through personal

selling and customer development. Made branch one of the top

performers in terms of growth and profitability.

SOFTWARE KNOWLEDGE

Microsoft Office applications including Word, Excel, and Powerpoint.

Reynolds & Reynolds, Dealertrack, Dealerworld, Menuplus, Desktop

Underwriter, Systematics, Loancalc, STAN, REACT.

COMMUNITY INVOLVEMENT

Angola Elks - Past Exalted Ruler 2003, Scholarship Committee

8/1996 - Present

Junior Achievement - Volunteer to teach in high school economics class

9/1996 - Present

Ramblin' Acres Neigh. Assn., Inc. - Secretary/Treasurer

5/1999 - Present

Angola Area Chamber of Commerce - Board of Directors

1/2001 - 8/2005

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