Quality Assurance Customer Service
Resume:
Grandview, Ohio *****
Primary Phone: 614-***-****
****.*********@*****.*** Stephanie Wilt
Introduction I am a motivated, results-driven manager with
extensive experience
across multiple industries including manufacturing,
customer service, and quality assurance. My resume
will attest to my skill set in maximizing profits,
initiating cost reductions, increasing production
capabilities, and in assuring outstanding service. I
have hands-on experience in production, quality, and
vendor/customer relations.
Objective I am currently seeking a quality focused position
with a company committed to continued growth and
productivity enhancements within which I can utilize
my adept skill set and provide opportunities for
advancement.
Experience 2009 - Current Safelite Solutions/ Belron
US Columbus, Ohio
Customer Service/ Recruiter
Assist customers in filing insurance claims for
property and auto losses.
Schedule and coordinate appointments for repair,
inspections or replacement with shops, and adjusters.
Promoted into recruiting, conduct pre-employment
assessments, conduct interviews, review resume and
applications, schedule drug and background testing,
and schedule training.
2008-Current The Express Aisle
LLC Columbus, Ohio
Founder and CEO
Responsible for all Marketing, Human Resource
functions, Sales, Finance and daily operations.
Creative marketing at events, thru business
organizations, direct and media.
Hiring training and development of all employees.
Financing from start up thru current operations
2008-2009 Midwest Express Group (Honda Logistics)
Marysville, Ohio
Assistant Manager Quality Assurance
Established Quality Standards for Part Allocation
Assisted in assembly start up project.
Oversee implementation of quality system.
Trained and developed Quality team
ISO certification
Lead LEAN project for JIT delivery to both Honda
facilities
2005-2008 Columbus Steel Castings Columbus, Ohio
(formerly Buckeye Steel Castings)
Quality Assurance Manager
Responsible for the operational management of the
Quality Assurance Department which includes
budgeting, staffing, and training, maintained all
required materials for traceability and liability.
Manage two salaried supervisors and twelve auditors.
Lead lean manufacturing team, for knuckle production
line. Conduct internal and external quality audits,
as well as attending to all internal and external
quality concerns.
Good communication and effective management of
people. Deal directly with customers and address all
customer concerns.
Oversee all quality functions to assure yearly ISO,
AAR, and individual customer supplier certifications.
2003-2005 Columbus Steel
Castings Columbus, Ohio
(formerly Buckeye Steel Castings)
Production Manager
Responsible for operational management of department.
Responsible to meet and exceed daily weekly and
monthly production goals.
Lead cost effective process improvements. Improved
P&L within six months.
Manage six salaried supervisors and one hundred fifty
four hourly.
1998-2002 Buckeye Steel Castings Columbus, Ohio
Quality Supervisor
Eliminated all dimensional welding, saving thousands
of dollars every year.
Built profitable, mutually beneficial relationships
with numerous customers, and vendors.
Implemented and maintained ISO 9002 certification and
quality system.
Increased productivity by 50%.
Received above average rating in 5 of 6 categories on
yearly reviews.
Supervise all inspection and non-destructive testing,
overseeing production and machining operations.
2002-2003 Owens
Corning Fiberglass Newark, Ohio
Production Supervisor
Participated SIX SIGMA and Kaizan teams.
Planning and quality software such as SAP and People
Soft.
Payroll software Kronos.
Responsible for coordinating and supervising the
production, planning, scheduling, and maintenance of
wool factory operations.
1995-1998 Mead Paper
Chillicothe, Ohio
Production
Responsible for meeting shift requirements for
production schedule, while maintaining quality
standard
1993-1995 Pillsbury
Wellston, Ohio
Production
Aided in the transfer of Hungry Jack frozen waffles
and pancakes operations to Wellston plant.
Helped in the start-up of two new assembly lines.
Worked with research and development to improve
production process..
Responsible for maintaining quality product, meeting
USDA requirements.
Education 2000-2009 Ohio Dominican University Columbus,
OH
A.A.S., Applied Business (2002)
B.S., Business Administration with a Concentration in
Management.(2006)
Currently working toward MBA.(2010)
Interests Golfing, hiking, kayaking, and traveling.
License & Skills Blue Print Reading
Statistical Process Control
Industrial Equipment Operation
ISO, OSHA AND EPA Knowledge and Training
Health & Accident
Life & Annuity
Yellow Belt Six Sigma Certification 10/08
Green Belt Six Sigma (Scheduled)
Lean Manufacturing Team Champion 1Year
Kaizan Projects 1Year
Kanban Customer Systems 2 Years
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