Mamie M. Whitaker, MSM
*** ********** **** 864-***-****
Greenwood, SC 29649 abmora@r.postjobfree.com
TOP-PERFORMING MANAGER OF PEOPLE & PROCESSES
Advanced Management Education . Effective Leadership . Procedural
Improvements
Results-driven leader with a demonstrated record of achievement in
technically-driven leadership roles requiring exceptional problem-solving
abilities. Proven expertise in developing cost-reduction initiatives and
mentoring subordinates to achieve their optimum potential. Valued for
establishing cooperative relationships with Customer Service, Demand
Fulfillment, Scheduling, and Quality department. Obtained masters-level
education while concurrently working full time, highly demanding job. An
exceptional communicator, motivator and team builder who demonstrates a
hands-on style of leadership that others readily follow.
Key areas of experience and/or expertise:
Team Leadership Cost Reduction Strategies
Planning and Scheduling Process Improvements
Employee Relations Record Management
Job Performance Evaluations Safety Audit
Team Training & Mentoring SPC and Quality Assurance
EXPERIENCE & ACHIEVEMENTS
Provided hands-on leadership within fast-paced, highly technical
environment:
. Planned and scheduled daily activities to optimize
operational/production performance.
. Developed training plans and procedures to ensure that employees
possessed the expertise to meet company goals for production, quality
and safety.
. Reviewed official job descriptions and implemented changes if
necessary to provide continuity between the description and the job
actually being performed.
. Supervised employee job execution and conducted Performance Appraisals
that rated their job performance, identified any deficiencies, and
created Performance Improvement Plans.
. Mentored and proactively encouraged employees to seek professional
development and to advance in their careers.
. Maintained wage information and other confidential data.
Enhanced customer satisfaction and company profits by identifying and
initiating cost-reduction strategies:
. Saved estimated $5 million annually by recycling trim from the making
of capsules off the hard capsule machine ($20,000 daily).
. Often eliminated the need for overtime when an employee was absent by
personally performing the job myself.
. Avoided considerable production downtime by closely monitoring and
inspecting daily activities and identifying problems before they
became major issues.
. Retained a major customer and saved shipping costs and additional
labor expenses by avoiding the shipment of incorrect products/orders.
Continued...
EMPLOYMENT HISTORY
CAPSUGEL, DIVISION OF PFIZER - Greenwood, SC 1994 - 2009
Group Leader 1990 - 1994
Supervised 20+ employees. Ensured work was accurate and completed on
schedule. Computer preparation for next shift.
. Moved upward through performance and knowledge developed, to Group Leader
position.
. Responsible for employee wage information and other confidential
communications.
. Timely meetings with supervisors to discuss their job strengths and
weaknesses.
Lab Technician 1994 - 2009
Aseptically collected samples of raw materials, intermediate materials,
Licaps, and finished capsules for microbiological testing. Prepared media
for microbiological testing of materials and products. Prepared media
according to the testing required, including FDA guidelines.
. Key member of the Safety Audit Team (audited three Microbiology Classes;
one at Lander University and two at Piedmont Technical College.
. Color Lab: cross training assignment to develop qualifications for senior
level position
EDUCATION
Masters Degree / Management - Southern Wesleyan University (Central, SC),
2009
B.S., Management - Limestone College (Gaffney, SC), 2003
Associate Degree in Business - Piedmont Technical College (Greenwood, SC),
1991
PROFESSIONAL DEVELOPMENT
Supervisor Development, SPC
Certified in Business Writing and Grammar Skills
Other Certifications and Training: Quality Auditor Class, Quality Manager
Class, Blue-2 Green Belt Team, ISO 9001 - 2008, Best Practice in a Tough
Economy, Social Networking, Class in Pharmaceutical Training
COMPUTER SKILLS
Proficient in Windows and Microsoft Office Suite (Microsoft Word, Excel,
PowerPoint, Internet Explorer) and WordPerfect
PROFESSIONAL AFFILIATIONS
The Official Toastmaster's International Membership Group
Women's Leadership Council
Greenwood Chamber of Commerce
ASQ Section 1123, Carolina Greenwood, SC
Compliance Online