Customer Service Supervisor

Kevin Paul Johnson

**** ******* **. **** *****, FL 33967

abmoqe@r.postjobfree.com 239-***-****

EDUCATION

Florida Gulf Coast University, Fort Myers, FL

Bachelor of Arts, English, August 2006

G.P.A. 3.65, with Honors, Dean's List

EMPLOYMENT HISTORY

Vincenzo's on the Bay, Bonita Springs, FL

2/09- Present

Waiter

fine dining with an emphasis on customer service with a locally owned

Italian restaurant.

Daily specials, wine promotion, and stocking.

Source Interlink Companies, Bonita Springs, FL.

8/06-11/08

Invoicing Specialist

Produced invoices and researched titles for a multinational corporation

that distributes and fulfills magazine, CD, DVD and book orders.

Supplied retailer demands on the top five highest selling magazine titles

on strict deadlines.

Communicated in small team environment within a larger dynamic group.

LaBamba Mexican Restaurant, Estero, FL.

2/05-8/06

Lead Bartender and Waiter

Trained new hires on procedures and operating computer systems.

Structured stock checks and marketed new products and specials.

Managed special-event banquets and holiday parties.

Bennigan's Grill and Tavern, Bonita Springs, FL.

1/03-2/05

Bartender and Waiter

Operated as section leader, supervising server sections.

Performed a variety of duties including server, bartender, and shift

supervisor.

VOLUNTEER EXPERIENCE

Shy Wolf Sanctuary and Education Center: clean cages, feed animals, and

interact with them.

The Earth Day Festival: assist in event set up and education of sustainable

practices.

The Human Rights Film Festival: assist in event coordination and viewer

feedback.

Bonita Springs Elementary School: worked with children on creative writing

and grammar.

Philosophy Club: discussed important topics between faculty/students in

informal setting.

SKILLS

Proficient in MS Word, Powerpoint, Excel, FTP, POS systems, and most scan-

based software. College-level editing and composition, Chicago and MLA

citations.

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