*** **** *** * **. Petersburg, FL ***** 727-***-****

abmoq0@r.postjobfree.com

Nicole Ortiz CBCS

Objective

Certified Billing and Coding Specialist who is detail oriented, hard-working,

dependable, fast learning, and a team player. Outstanding track record of

handling difficult assignments regarding administrative/clerical request.

Experienced in COBRA insurance, customer service with exceptional data entry

skills. Looking for a position that will utilize my various skills and

provide room for growth within a company.

Technical Skills/Proficiencies

DCS

CPT, ICD-9-CM, HCPCS

Insurance & Claim Processing

Medical Billing & Collections

Typing (20,000 KSPH numeric) (74 wpm alpha) (Accuracy 98%)

Microsoft Office

Appointment Scheduling

Experience

2007 - 2009 Tech Data Clearwater, FL

Corporation

Associate Product Manager (2007-2009)

Manage order release processing

Recognition of order processing issues and errors

Resolution of return issues

Process return approvals in a timely manner

Release Open Value Orders

Timely resolution on problem orders

Verify customer credit issues and request credit from vendors

2001 - 2007 Ceridian Corporation St. Petersburg, FL

Client Services Support Specialist (2006 - 2007)

Provide internal and external client support and customer service on routine

and escalated issues with high

complexity clients; assisting Level 3 and Level 4 Account Managers.

Client support for multiple product types, including process issues and

resolution

Internal and external client and participant correspondence. Including

requests via email, telephone & written

Proficient research and analytical skills

Change request submissions

Proficiency and flexibility to work with various departments

Process insurance carrier coverage updates

Produce weekly and monthly reports for clients

Assist with workload assignments

Download Administrator (2004 - 2006)

Made decisions regarding most efficient way to process participant record

errors and ensure processes were timely and compliant with COBRA guidelines

Tracked trends and created quality review reports to address and resolve

client file issues to eliminate repetitive errors.

Updated contact information on clients and participants to ensure COBRA

correspondence was sent within the allowed time frame.

I was part of the Auto Text Project which created customized outbound

communications to clients concerning error issues.

Responsible for error resolution of numerous Ceridian clients (accounts

beginning with D, G and L) including General Electric. Duties included:

download error resolution, correcting returned GE HIPAA certificates and GE

first class returned letters.

Back-Up Forms Coordinator/Forms Processor Level IV (2001-2004)

Assisted coordinators with form entry preparation and delegated work when

necessary.

Trained new employees and provided support to current employees to ensure

that forms were entered quickly and efficiently.

Exceeded department expectations for productivity, accuracy and verification

of all forms. Including COBRA Notifications, New Hires, Web Qualifying

Events, Manual Entry, Elections and Elections with Checks, Check Entry and

Check Reconciliation.

Participated in a COBRA Focus Group which consisted of finding resolutions

for issues which will help benefit the future of the company

1994-2001 Global Tracking Systems St.

Petersburg, FL

Data Entry/Customer Service Representative

Handled incoming calls from clients and participants

Assisted with special projects for Account Managers

Tasked to process new insurance, cancellations, reinstatements and amended

policies for homeowners and car insurance

Education

Lakewood High School St. Diploma

Petersburg, FL

(1986-1990)

Pinellas Technical St. Diploma

Education Centers Petersburg, FL

(PTEC) (1992-1993)

Business Software Applications

Florida Career College Clearwater, FL

(2009-2010) Diploma

Medical Billing and Coding

Externship at Natural Med Therapies/medical billing and front desk

Awards/Accomplishments

CPR 02/02/10

Certified Billing and Coding

Specialist 02/25/10

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