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Customer Service Sales

Greenfield, Indiana, 46140, United States
May 24, 2010

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******** J. *****

**** ******* *****

(317) ***-****

Greenfield, IN 46140



Dynamic sales and marketing career in major corporate environments.

Comfortable with full or collaborative responsibility for providing

strategic direction of the organization's public image and product-service

lines. Particularly strong presentation, negotiation, and communication

skills; expert in building top-producing relationships with customers and

business partners.


. Developing and implementing business strategies that increase product

awareness, market share, and company profitability.

. Identifying and capitalizing on new growth opportunities through market

analysis and keen business instincts.

. Leading cross-functional teams that collaborate as a focused unit to

achieve aggressive business goals and drive the evolution of concepts

into achievable business strategies.


Business Development . Account Management . Business to Business Sales

Solution Selling Strategies . Strategic Market Positioning . Presentations

Building & Maintaining Long-Term Business Relationships

Contract Negotiations . Organizational Leadership . Team Building .



Bankers Life and Casualty

Indianapolis, IN

Insurance Agent 2009-Current

Responsible for marketing directly to age 65 and older clientele to ensure

their health insurance, life insurance, and retirement income planning

needs are met.

. Completed "New Agent Sales Training" gaining product knowledge as well as

additional selling techniques for the senior market.

. Achieved Successful New Agent status within the first 90 days of


******** J. *****, page 2


Indianapolis, IN

Marketing Specialist


Initiated marketing strategies for new property insurance program designed

specifically for coastal states.

. Achieved company wide top marketing specialist from January 2009

through June 2009.

. Placed in charge of previously undeveloped territory in October, 2008 and

converted it into a multimillion dollar territory within seven months.

Starr Services

Indianapolis, IN

Quality Control Specialist


Developed solutions for all Division Managers and Clinic Managers to ensure

continued outstanding customer service.

. Developed and implemented a system that resolved over 1000 problems

within a six month timeframe.

. Conducted training for all new sales and clinic staff as well as

continuing education for existing sales staff

Client Consulting

Indianapolis, IN

Productivity Improvement Consultant


Developed relationships with customers and clients to improve sales system

and customer service. Charged with growing profitability and quality of

client services or products. Acquired new accounts through business

development, sales maximization, improvement plans, and statistical


. Clients included Accelerated Claims, Inc, Union State Benefits, and

Combined Insurance Company.

State Insurance Agency

Indianapolis, IN

Marketing Representative


Maximized sales of multiple carriers in Northeast Indiana. Provided

support and service for clients and agents through presentations,

enrollments, and benefit review sessions. Maintained in-house client

accounts. Ordered quotes per the agent's specifications and gathered

additional information when needed. Proofed quotes for correctness before

sent to the agents or clients. Obtained missing medical and administrative

information for submitted cases. Acted as intermediary between agents,

clients, and carriers concerning customer service issues.

. Increased sales by 15% from 2001 to 2002 and 20% from 2002 to 2003

through excellent customer service.

. Implemented a direct mail campaign.

. Expanded territory from 10-15 agents to almost 30 agents who were writing

business on a constant basis.



Bachelors of Science, Secondary Education

I.U.P.U.I., Indianapolis, IN

Professional Development

Life and Health Insurance Licenses / C.O.B.R.A. Certification /

H.I.P.P.A. Certification

Technology Skills

Microsoft Office . ACT!

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