* * * * * E A N N A S T. S U M M E RV I L L E, S C 2 9 4 8 3

* * * * * 0 1 6 6 2 * I T S Y O U R T H I N G Y J O N E S @ YA H O O . C O M

Y O L A N D A Y. J O N E S

OBJECTIVE

To obtain a career oriented position with growth potential where I can

execute my acquired skills while learning to achieve the companies

goals.

SUMMARY OF QUALIFICATIONS

* 8 Years experience in management or supervisor position

* Experience in maintaining quality customer relations and problem

solving

* Experience in personnel procedures to include interviews, hiring,

training and employee conduct

* Administrative experience to include production spread sheets,

payroll, maintaining inventory and ordering and receiving

WORK EXPERIENCE

July 2008 to April 2010 JK Harris & Company Goose Creek,

SC

Lead Case Specialist

* assists supervisor in maintaining positive work flow of team

* assists with the supervision, mentoring and training of employees

* provide technical support to case specialist

* maintain caseload of 250 300 files

* prepare government and state forms by transcribing information

* work with IRS and State taxing authorities in an effort to fulfill

contracted services

* provide timely and quality customer service

* process client financial data

* maintain daily log of production

Sept. 2008 to Present ItsyourthingTravel.Com Summerville, SC

Owner

* maintain travel website

* assist clients with travel accommodations

Sept. 2009 to Present City of Charleston Charleston, SC

Transcriber

* transcribing services for court

July 2005 to April 2008 Metro Tech Detailing Charlotte, NC

On Site Manager

* hands on auto detail manager

* conducting interviews

* hiring and training new employees

* prepare daily production spread sheet

* payroll

* inventory

* ordering & receiving

* customer relations

* inspect new & used vehicles for customer delivery

* employee scheduling

* conduct employee meetings

Feb. 2002 to Present Licensed Massage Therapist

Licensed in SC & NC

* provide services using acquired training and technique per clients

specifications to include: basic massage, deep tissue massage, body

wraps, body scrubs, sports massage and hot stone massage

E DUCATION

2001 St. Andrews Parish High School Charleston, SC

Diploma

1991 to 1993 St. John’s High School John’s Island, SC

None

2001 to 2002 Southeastern School of Massage North Charleston, SC

Certificate

* acquired licensing in states of South & North Carolina

2002 to 2004 Trident Technical School North Charleston, SC

None

* course classes for business management / business

administration

R EFERENCES

Sylvia D. Skeeter (Business)

City of Charleston Court Director

843-***-**** mobile

843-***-**** office

Tina M. Skeeter (Employment)

Supervisor at JK Harris & Company

888-***-**** ext.2539 office

843-***-**** mobile

Darlene R. Legare (Personal)

State Farm Corporate

770-***-**** home

843-***-**** mobile

Contact this candidate