Customer Service Manager

F A B I A N G A RC I A

**** ***** *** *** *** Las Vegas, NV 89169 702-***-**** abmomv@r.postjobfree.com

A S S I S TA N T S T O R E M A N AG E R /H U M A N R E S O U RC E S G E N E R A L I S T

Educated in Human Resources with an extensive management career in retail and fast food.

Background in HR generalist affairs including experience in employee recruitment and retention,

employee training and development, employment laws, HR records management, HR policies, People

Soft (Staffworks, Time and Attendance and Kenexa) and employee relations.

Knowledgeable in Microsoft Word, Excel, Power Point, Access and Outlook.

Bilingual Can read, speak and write Spanish fluently.

Relevant Coursework

Employment Law Strategic Staffing Labor Relations

Compensation and Benefits Training and Development Human Resource Management

Human Resource Information Systems

Professional Experience

Ross stores inc. Pleasanton, CA

Assistant Store Manager May 2002 – December 2009

Provided outstanding customer service while attending employee relations.

Played a key role in revenue generation and assisted in managing daily operations of a retail store.

Planned and prepared work schedules using Staffworks.

Processed payroll using Time and Attendance.

Conducted performance reviews for part time and full time employees.

Used Kenexa as our applicant tracking system.

Ensured that employees were following policies and procedures.

Trained and directed employees to prepare merchandise displays.

Ensured that employees were following Loss Prevention procedures to reduce shrink.

Was responsible for disciplinary procedures when employees were not performing to company standards.

Used our HRIS to input employee information, change of status, benefit enrollment, payroll adjustments,

as well as employee terminations.

mcdonald’s – brea, ca

Managed one of the largest fast food chains in the nation.

Assistant Store Manager, September 1995 – April 2002

Trained crew in customer satisfaction.

Motivated crew to provide great customer service and food in a clean restaurant.

Delegated responsibilities to crew members.

Managed employees with focus on peak periods.

Effectively implemented restaurant systems to include, training, scheduling and ordering

Supported the General Manager in achieving profit goals.

Education & Certifications

Devry university Henderson, NV

Bachelor of Science in Business Administration with an emphasis in Human Resource Management

F A B I A N G A RC I A

Phone: 702-***-**** Page 2

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