Engineer Customer Service
Resume:
RAENA E INGRAM
Bakersfield, CA 93311
Cellular 313-***-****
Work 661-***-****
abmohn@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Extensive experience in developing unique solutions to complex problems
through the use of engineering applications. Extensive experience in
leading small groups and large projects. Strong interpersonal skills and
highly motivated. Effective management, technical, and supervisory skills.
Competent using software including: Windows, Word, PowerPoint, E-mail,
AutoCAD, Unigraphics, MATLAB, LabVIEW, and the Internet. Demonstrated
ability to meet the needs of patrons, dependable, hard working, reliable,
and punctual. Work well as a team member or independently. Resourceful,
energetic, competent, multi-task and results-oriented. Install,
disassemble, repair, maintain, and replace variety of product line
equipment. Acted as direct liaison between Oilfield clients and Well
Services department Coil Tubing segment to interpret designs and post job
reports relating to development and operation of the well. Developed and
instituted thorough safety procedures, resulting in a perfect safety
record.
RELEVANT EXPERIENCE
Schlumberger, Bakersfield, CA
Oil Field Engineer, 2008 - Present
Assemble equipment at the well site in accordance with company standards.
Act as a liaison between the client and upper management while providing
excellent service quality. Rebuild tools as needed in preparation for
providing actual services. Perform risk analysis that identifies and
addresses potential safety hazards for each job. Successfully completed
jobs resulting in over one million dollars in revenue. Developed a
maintenance system for our tools to improve our tracking system and improve
service quality resulting in saving thousands of dollars in assets. Possess
high competency in laboratory and field operations with no supervision.
Assist with the operation, maintenance, and calibration of laboratory
testing equipment. Increased lab operations productivity by calibrating
chandler 35, chandler 50, and consistometer. Increase company revenue
ranging from $5,000 to $200,000 through the completion of service packet
and data acquisition. Supervise 3 - 5 crew members during on the job
operations. Determine if the theoretical analysis coincides with the actual
job data. Maintain a safety work environment while utilizing nitrogen, acid
and other hazardous chemical. Developed a tracking system for expendable
parts involving our pumps to reduce the number of failures and
significantly reduce non-productive time resulting in an increase in
service quality. Developed an updating system for our pumps compliance with
the carbon air emissions permits saving thousands of dollars.
EMPLOYMENT HISTORY
Schlumberger, Bakersfield, CA
Oil Field Engineer, 2008 - Present
Assemble equipment at the well site in accordance with company standards.
Act as a liaison between the client and upper management while providing
excellent service quality. Perform pre-job tasks such as rebuilding tools
as needed in preparation for providing actual services. Perform risk
analysis and identifies and addresses potential safety hazards.
Successfully completed jobs resulting in over one million dollars in
revenue. Possess high competency in laboratory and field operations with no
supervision. Assist with the operation, maintenance, and calibration of
laboratory testing equipment. Assist Field Specialist in completion of
service packet and data acquisition. Supervise 3 - 5 crew members during on
the job operations.
Blatt, Hasenmiller, Liebsker and Moore, Bingham, MI
Legal Assistant, 2005 - 2008
Filed legal documents. Entered legal documents such as judgments, summons,
invoices, garnishments, dismissals, complaints and motions for court
service. Reviewed and prepared suits.
Yazaki North America Inc, Canton, MI
Information Technology Intern, 2006 - 2006
Developed policies, procedures and data storage for the software locating
media library. Obtained business justification. Processed software
application requests. Initiated purchasing and authorized deployment.
Analyzed relevant media for the software locating database. Utilized
Microsoft Word & Excel to generate data
Cosi Restaurant, Southfield, MI
Cook/Server/Barista, 2002 - 2004
Prepared food and trained and supervised 2-3 new employees at a time.
Disassembled/assembled an espresso machine
Toys-R-Us, Southfield, MI
Cashier/Customer Service, 1999 - 2002
Trained and supervised 1-2 new cashiers at a time. Processed and shipped
damaged merchandise. Assembled store promotions and demonstrated new
products. Processed and shipped damaged merchandise. Restocked shelved.
EDUCATION
Wayne State University, Detroit, MI
Bachelor of Science, Mechanical Engineering, 2007
AFFILIATIONS
. National Society of Black Engineers (NSBE), Detroit, MI, 2004
. Society of Women Engineers (SWE), Detroit, MI, 2004
. March of Dimes, Detroit, MI, 2009
. Focus Hope, Detroit, MI, 2006
. Adopt-A-Road, Canton, MI, 2006
. Schlumberger Excellence in Educational Development Volunteer,
Bakersfield, CA, 2009
. Loss Prevention Team, Bakersfield, CA, 2009
. Women Connect, Bakersfield, CA, 2009
. Toys 4 Tots, Bakersfield, CA, 2009
. MentorNet Community, Bakersfield, CA, 2010
. Association for Women in Mathematics, Bakersfield, CA, 2010
TRAINING
Training School, Kellyville, OK
Oil Field Engineer, 2009
Attended a 3-month training seminar in Kellyville, OK completing training
modules, building tools, and performing maintenance on heavy machinery. The
training involved being tested weekly on company and oilfield material.
Developed ways to help the company maintain professionalism and high
service quality. Periodic on-the-job safety training. Attended periodic
safety and operations improvement meetings and participates in the
improvement of operations. Scheduled and performed preventive maintenance
of auxiliary equipment. Skilled in troubleshooting and problem solving.
Reviewed and prepared weekly project status reports for management.
Improved customer satisfaction by promptly resolving all billing questions
or problems. Prepared various records and other data and reports. Received
certification in well control and H2S training.
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