SCOTT C. LEATH

abmohi@r.postjobfree.com

**** * *** ****** ***

Marana, AZ, 85658

H: 520-***-****

C: 832-***-****

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PROFESSIONAL EXPERIENCE

CONVERGYS, Tucson, AZ 2009-2010

Customer Service & Support Rep

Offer support and resolution for Walgreens customers needing prescription refills.

DIGITEC OFFICE SOLUTIONS, Sugar Land, TX 2008 - 2009

Field Engineer

Provided network installation, support, and problem resolution of digital copiers.

Read electronic and electrical mechanical schematics

Managed inventory of parts in storage

Supported Konica Minolta, Kyocera, Muratec and HP copiers.

GLOBAL RESOURCES LIMITED, Houston, TX 2008 - 2009

Independent Contractor

Upgraded RF network for 10 Kroger stores to enhance network security.

Upgraded back up power supplies for Chase banks to ensure critical systems

remained on-line in case of power interruption.

Virus removal for IHS Global Insight.

Route new cables for PC moves at Chevron Oil Company facilities.

HOUSTON POLICE DEPARTMENT, Houston, TX 2007 - 2008

Technical Hardware Analyst II

Supported and repaired PCs, laptops, printers, and monitors.

Tracked inventory and budget of items sent to vendors for repair.

Supported: Dell PCs, HP PCs and Lexmark printers, HP printers.

XEROX CORPORATION, Phoenix, AZ 2006 - 2007

Field Service Engineer

Provided on-site problem resolution for Xerox copiers.

Incorporated customer requirements into service call process.

Managed inventory of parts in storage and within budget.

Read electronic and electrical mechanical schematics

FEDEX SERVICES CORPORATION, Collierville, TN 1986 - 2006

Senior Technical Specialist

Assisted end users with problem resolution.

Monitored, evaluated, and made recommendations from statistical data, test results,

and system performance to ensure that products and systems conform to

specifications.

Repaired, tested, and modified PCs, laptops, monitors, and printers for use in field

operations.

Benchmarked repair of thermal printers

Team leader internal and external call centers

3rd level end user support for FedEx proprietary software

Project manager for various FedEx proprietary applications.

CERTIFICATIONS

COMPTIA A+ Certification

(MCSE+I) Microsoft Certified Systems Engineer + Internet

EDUCATION

University of Memphis

Memphis, TN

Management Information Systems Courses, 1991-1992.

State Technical Institute

Memphis, TN

Associates Degree of Applied Science: Telecommunications Technology, 1990.

State Technical Institute

Memphis, TN

Associates Degree of Applied Science: Biomedical Engineering Technology, 1988.

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