Real Estate Customer Service

Elaine Maslen

***** ******** *****

Valencia, California

661-***-****

abmogy@r.postjobfree.com

PROFILE

. Commercial real estate analyst with experience in cash flow

analysis, financial modeling and evaluating commercial real estate

credit risk, as well as research, due diligence and project

management capabilities

. Ability to identify merits, risks and mitigants for loan

transactions and develop appropriate structure for commercial real

estate loans

. Perform high quality property valuations based on net operating

income and current market data

. Portfolio risk rating, strong ability to categorize the quality of

a loan and apply the appropriate risk rating

. Comprehensive knowledge of loan documentation and third party

reports, including appraisals, property condition/physical needs

assessments, environmental and market feasibility

. Strong communication and problem solving skills; ability to work

independently or as a solid contributing team member

. Consistently provides exceptional internal and external customer

service

EXPERIENCE

WASHINGTON MUTUAL 3/2007 - 11/2008

Commercial Real Estate Portfolio Analyst, Internal Asset Review

. Obtained lease data and operating statements on income properties,

prepared spreadsheets and analyzed data, monitored and analyzed

performance of income producing properties

. Performed high quality property valuations based on property cash

flow and market data from sources such as, CoStar, REIS, Marcus and

Millichap and Grubb and Ellis, and recommended appropriate property

risk ratings

. Instrumental in improving valuation process by creating a format

that eliminated unnecessary narrative text in favor of Chart Driven

Data

. Frequent contact with Borrowers, Professional Property Managers and

other agents to schedule and conduct property inspections on

investor loans, as well as those held in portfolio

. Completed 75% of assigned annual portfolio work by mid-year, well

ahead of colleagues

TRINITY INVESTMENT CAPITAL 12/2000 - 3/2007

Commercial Real Estate Analyst/Relationship Manager

. Collected and analyzed borrower tax returns, financial statements

and property income data

. Completed preliminary underwriting in accordance with prescribed

investor guidelines

. Prepared loan packages for a variety of investor programs

COUNTRYWIDE HOME LOANS 6/1998- 11/2000

Multifamily Account Manager, Multifamily Lending

. Co-developed multifamily loan program

. Managed broker accounts to generate loan volume

. Managed approval of appraiser panel and maintained market data for

western United States

. Trained brokers and internal staff

FANNIE MAE 7/1985 - 8/1997

Account Executive, Multifamily Activities

( Multifamily Underwriter 1985-1989)

. Reviewed and underwrote loans submitted by Fannie Mae approved

Lenders

. Recommended approval of loan program waivers with typical 24 hour

turnaround, substantially more expedient than colleagues

nationwide

. Participated in development of small loan program

. Coordinated and conducted due diligence reviews of multi-billion

dollar loan pools for securitization. Approved purchase of loans

originated by banks, thrifts, conduits, life insurance companies

and investment banking firms

. Repeatedly received recognition by Fannie Mae regional and home

office management for perceptive and thorough analyses, and

excellent customer service

. Performed property inspections to evaluate condition of subject and

adjoining properties

. Conducted lender training sessions to introduce new multifamily

lending programs developed by Fannie Mae.

. Performed multifamily loan workouts during one year job rotation

into Multifamily Asset Management

. Frequent and successful interaction with Counsel

. Cognizant of budget restraints, reduced travel expenses by one-

third

Relevant Coursework

California Real Estate Principles

Course 101, Appraising Real Property, Society of Real Estate

Appraisers

Appraising Apartments, American Institute of Real Estate Appraisers

Fundamentals of Underwriting Commercial Real Estate

Computer Skills - MS Word, Excel, Outlook, Powerpoint, Access

HP-12 Financial Calculator

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