Customer Service Administrative Assistant

ILIANA VALENZUELA

P.O. Box ***

Farmington, AR **730

E-Mail: ****************@*****.***

PROFILE:

• Professional, confident, self-motivated and resourceful in completing all job requirements and

duties

• Ability to multi-task effectively, excellent communication skills both written, and oral, English

and Spanish

• Highly skilled at providing English/ Spanish translations for legal issues, interviews, and written

correspondence

• A skilled organizer and problem solver with the ability to consider all options before making a

decision

• Team player, fast learner, like challenges, goal-oriented, and dependable in working under

pressure environments

COMPUTER KNOWLEDGE & OFFICE EQUIPMENT:

Transcription-Dictaphone Proficient 10-key by touch Switchboard, Typewriter

PowerPoint 2003 Needles Fax, Scanner, Copier

Microsoft Word Internet Explorer QuickBooks

WordPerfect Windows 95, 98, 2000 Windows XP

Microsoft Office Excel Windows Vista Windows NT

Microsoft Outlook TeamMate Microsoft Office Access

Ultra Tax, Drake Creative Solutions Eudora

CLERICAL and CUSTOMER SERVICE SKILLS:

• Efficiently completes heavy filing and easily adapt well to busy environment

• Uses excellent written communication skills and respond well to e-mail and fax inquiries

• Highly organized individual, familiar with making room reservations for upcoming meetings

• Effectively completes all job requirements and/ or duties

• Responsible for court filings, preparation of legal documents, correspondence, and files

• Accurately handled all client billings, collections, fees, quarterly reports, general ledger

RELEVANT WORK EXPERIENCES:

Bookkeeper/ Accountant, April 2009 to March 2010

Robert Half/ AccountTemps, in Fayetteville, AR

• Assigned to job sites and perform accounting/ bookkeeping

• Reconcile Bank and Credit Card statements

• Entered adjustments and Journal Entries

• Prepared Sales Tax, Quarterly, Annual Reports

• Prepared Tax Returns, personal, Corp, LLC, Non-Profit, LLP, etc.

• Prepared all end of year reports, tax forms, and vouchers

• Run reports for Profit and Loss, Budgeting for Clients

• Prepared Financial Statements

• Process Payroll, Payroll Taxes, Quarterly Reports

Administrative Assistant, June 2008 to March 2009

Wal-Mart Stores, Inc in Bentonville, AR

• Assist (2) Senior Directors and up to (5) Directors in the Global Internal Audit Department

• Coordinate Inventory, Compile Customer Survey Results, Updated Department Website

• Technical Coordinator for computer and equipment

• Address Global company software issues and access request

• Compile U.S. and International Profit hours & updates on a weekly basis

• Provided Monthly Bookkeeping for the Departmental Profit Team

• Book Corporate Travel for the Global Internal Audit Department

• Scheduled Corporate Recruiting Meetings, and other On Boarding Events

Bookkeeper/ Tax Professional, September 2006 to May 2008

Gollon, Charron & Gilmour, CPA’s in Fayetteville, AR

• Full Charge Bookkeeper

• Process Payroll, Payroll Taxes, Quarterly Reports

• Monthly, Quarterly, Annual Payroll Reports, and Financial Statements

• Reconciliation of Monthly, and Quarterly Sales Tax

• Prepared W3s, W2s, 1096s,1099s, AR3MAR, etc.

Prepared and Processed Federal & State(s) Taxes, by Paper & E-File

•

Tax Professional, December 2006 to February 2007

H&R Block in Fayetteville, AR

• Prepare Tax returns for 2006

• Provided Customer Service via phone

• Scheduled appointments and processed loans for clients

Legal Secretary, May 2005 to April 2006

Washington County Attorney’s Office in Fayetteville, AR

• Head assistant to the County Attorney, a governed entity

• Responsible for court filings, preparation of legal documentation

• Organized scheduled or upcoming hearings and/or appointments

Receptionist, February 2005 to May 2005

Washington County Judge’s Office in Fayetteville, AR

• Assist County Judge, County Administrator, and County Attorney as needed

• Greet the public and guide them to the office requested

• Answer the multi-line phone and e-mails to help resolve their questions and concerns

• Sort out and distribute mail

Receptionist/ Legal Assistant, May 2002 to February 2005

McKinnon Law Firm in Fayetteville, AR

• Head assistant to the attorney at professional law firm

Iliana Valenzuela

• Organized attorney’s calendar by scheduling, and interviewing clients, and witnesses

• Greet the potential clients, and provided translation service as needed

• Prepared Depositions, Dictation both in English & Spanish

OTHER WORK HISTORY:

Administrative Assistant, July 2006 to August 2006

Cazort Law Firm in Fayetteville, AR

Assistant to the Office Administrator in all job requirements

•

Bookkeeping Assistant, May 2006 to July 2006

Lazenby Properties in Fayetteville, AR

• Assistant to Accountant, responsible for Accounts Receivable, Accounts Payable, and filing

Merchandise Customer Service, July 2005 to October 2005

T.J. Maxx in Fayetteville, AR

• Provided cashier service, customer service in returns, as well as in person and via phones for

busy retail department store

EDUCATION:

Internal Revenue Service Fayetteville,

AR

2008 Tax Professional, Seminar

2008

University of Arkansas Fayetteville, AR

2007 Quickbooks Pro, Seminar

2007

University of Arkansas Fayetteville, AR

2007 Tax Professional, Seminar

2007

H & R Block Fayetteville, AR

2006 Income Tax Course 2006 –

2007

American College of Business Los Angeles, CA

Computerized Accounting Associates Degree 2000 – 2002

Los Angeles Trade Tech College Los Angeles, CA

G.E.D. 1999 – 2000

REFERENCES: Available upon request.

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