Cassandra D. Kincaid
Charlotte, NC 28278
abmoer@r.postjobfree.com
SENIOR human resources business partner
Solid human resources professional with over 12 years of direct HR
experience, 9 years at the senior level; Specialized experience in employee
and labor relations, leadership development and compliance matters to
include Title VII investigations and response for charges; Proven ability
to work with ambiguity and formulate creative and workable solutions and
communicate them effectively with all levels of an organization improving
productivity and morale; Managed multi-million dollar budgets; Supervised
HR staff of 8-15 people.
Experience
SR. HUMAN RESOUCES BUSINESS PARTNER
GMAC Rescap, Charlotte, NC 2009-
2010
. Consulted with client groups in resolving sensitive issues, projects and
areas of potential disagreements. Worked in concert with other areas of
HR to deliver total HR customer solutions
. Focused on quality HR Customer Service which included supporting and
empowering customers to improve and mange their HR and business processes
by adding value that is critical to building long-term relationships.
. Coached, counseled and trained managers/supervisors on appropriate
compensation actions within current organization, programs and
processes. Consult with business to gain acceptance of compensation and
job evaluation proposals, policy, procedures and practices. Consult with
management on development of effective variable pay programs to support
business strategy and maintain company's competitive position.
. Developed recruitment strategies to meet the organization's
needs. Coordinated with Supervisors/managers recruiting efforts (i.e.,
job posting, advertising employment agencies, colleges, community
agencies, etc). Negotiate and or make offer to applicants, coordinate
start dates, and salary offerings, within company policies and
guidelines.
. Managed employee relations issues, complaints & claims, including
investigating discrimination and sexual harassment complaints,
researching issues regarding the workplace and coordinating the
development & communication of corporate policies & guidelines.
Mitigated risk of potential employee relations issues and takes or
recommends necessary corrective action.
. Identifies training needs based on management requests, associate
requests, via other training evaluations and discussions with managers.
SR. HUMAN RESOURCE CONSULTANT 2007 - 2008
* WACHOVIA CORPORATION (Feb 2008 to Dec 2008)
. Responsibilities included investigation of internal complaints and
termination appeals; reorganization/displacement consultation; and
corporate policy interpretation and implementation.
. Provided high-level subject matter expertise, strategic support and
consultation to HR Business Partner teams and Line of Business
managers on employee-related issues including performance
management, employee grievance and conflict resolution.
. Contributed to ER reporting responsibilities by entering case
activity into case tracking system on a timely basis, participating
in the preparation and presentation of reports to HRBP teams, and
providing regular updates to BP teams regarding ER activity, themes
and trends.
. Supported mergers, realignments, reorganizations and downsizing
initiatives.
. Provided litigation support to internal Legal partners and outside
counsel.
* Fairpoint Communications (Nov 2007 to Feb 2008)
. Lead role in merger/acquisition integration activities; chief
liaison for senior leadership for HR initiatives; Managed HR
compliance during merger activities
. Managed data in HRIS; Coordinated on-boarding process for 3000 new
hires prior to contract close
. Worked on ambiguous HR projects as the subject matter expert
* NAAAHR (Aug 2007 to Nov 2007)
. Worked as committee member and project manager for a leadership
symposium.
. Managed services for exhibitors for national leadership symposium
for senior human resources professionals.
. Developed and maintained floor plans and logistics for professional
exhibition expo. Liaison between organization, hotel and vendors
BALTIMORE CITY COMMUNITY COLLEGE, Baltimore, Maryland 2001-2007
Assistant Director of Human Resources
(Interim Executive Director March 2005-July 2005; Aug 2006-February 2007)
. Served as Chief Human Resources Officer with the responsibility of
strategic planning for all human resource functions for 2093 full and
part time staff. Provided leadership and guidance as a member of the
President's Cabinet and senior executive team and leadership councils
as the Senior HR Business Partner.
. Led administration of HR operations to include recruitment and
retention programs, labor relations, salary administration, health and
safety programs, professional development strategies, benefits
administration, leave programs and immigration matters to include H1B
Visa, TN Visa and permanent resident processing.
. Managed all activities related to administering and ensuring
compliance to collective bargaining agreements to include the
interpretation of contract language and implementation of labor
programs.
. Developed and maintained departmental budget in access of $40 million
dollars.
. Managed reduction in force activities including sensitive personnel
actions avoiding employee complaints and possible litigation. Managed
organizational repositioning process to realign human capital to
ensure organizational effectiveness.
. Managed employee relations programs to include employee grievances
processed with a 98% positive resolution rate. Managed all EEO and
Title VII compliance programs to include investigations, discovery and
pre-litigation work. Provided testimony in hearings.
WYNDHAM INTERNATIONAL, Baltimore, Maryland 1999-2001
(Wyndham Baltimore Inner Harbor Hotel)
Director of Human Resources
. Directed all HR functions for 2450 FT/PT employees for a 707-room hotel
including EEO, Wage & Hour, Worker's Compensation, OSHA, ADA and INS
programs.
. Administered $58million HR budget, communicated new policies and
directives, ensured compliance with all state and federal laws,
maintained employee benefits programs, monitored and analyzed turnover.
. Prepared data and provided testimony in worker and unemployment
compensation cases, tracked performance appraisal; Monitored unemployment
and worker's compensation claims, performance appraisals, safety
programs, personnel records, labor relations, and employee relations
programs.
. Directed all employee relations programs to include training, needs
assessments, internal investigations and mediations. Directed all areas
of recruitment, workforce analysis and retention and diversity
initiatives.
. Provided consultation and coaching regarding improvement of quality,
productivity, working relationships and employee morale. Provided
training and coaching to management to build and enhance relational and
motivational skills to minimize risk under statutory and regulatory
provisions.
. Managed all activities related to administering and ensuring compliance
to collective bargaining agreement to include the interpretation of
contract language and implementation of labor programs.
ADNET/ACCOUNTNET, INC., Baltimore, Maryland 1998 -1999
Human Resources Business Development Specialist
1. Responsibilities included but were not limited to recruitment,
screening, evaluating, job-placement, and interviewing, executive
coaching, employee benefits maintenance and performance evaluations for
administrative, financial and accounting positions from entry to senior
level.
2. Conducted best practices and benchmarking studies in recruitment and
retention; made business cases to clients and offered initiatives to
improve quality of life in workforce planning.
3. Assisted with budget planning, marketing strategies, sales trends and
client retention.
Additional Professional Experience
AEGON USA, Baltimore, Maryland 1996 -1998
Corporate Client Service Associate/ Financial Analyst
NATIONSBANK- Columbia, Maryland 1994 -1996
Loan Officer
CITIBANK, N.A. - Towson, Maryland 1991 -
1994
Regional Training Associate
EDGEWOOD CORPORATION-Baltimore, Maryland 1988 -1991
Employment Manager
Education
Master of Science: Organizational Development
Johns Hopkins University, Baltimore, Maryland
Graduate Fellow: Leadership Development
Johns Hopkins University, Baltimore, Maryland
Bachelor of Science: Business Administration/ Finance
Towson State University, Towson, Maryland
Teaching Experience
University of Phoenix, 2006 to 2009, Instructor MBA 530 course, Human
Capital Development and MBA 531 Human Capital Management; prepare students
for middle management positions in the development and management of human
capital.
Baltimore City Community College, Adjunct Faculty, 2000 to 2007
Classes taught: Human Resource Management, Leadership, Supervision,
Retailing and Principles of Business Management
Professional Affiliates
National member of SHRM (Society for Human Resource Management)
Professional member NAAAHR (Human Resources Association)
Professional member HRPS (Human Resources Planning Society)
Delta Sigma Theta Sorority, Inc.