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Human Resources Project Manager

Charlotte, North Carolina, 28278, United States
May 25, 2010

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Cassandra D. Kincaid

***** ***** ***** ****

Charlotte, NC 28278


SENIOR human resources business partner

Solid human resources professional with over 12 years of direct HR

experience, 9 years at the senior level; Specialized experience in employee

and labor relations, leadership development and compliance matters to

include Title VII investigations and response for charges; Proven ability

to work with ambiguity and formulate creative and workable solutions and

communicate them effectively with all levels of an organization improving

productivity and morale; Managed multi-million dollar budgets; Supervised

HR staff of 8-15 people.



GMAC Rescap, Charlotte, NC 2009-


. Consulted with client groups in resolving sensitive issues, projects and

areas of potential disagreements. Worked in concert with other areas of

HR to deliver total HR customer solutions

. Focused on quality HR Customer Service which included supporting and

empowering customers to improve and mange their HR and business processes

by adding value that is critical to building long-term relationships.

. Coached, counseled and trained managers/supervisors on appropriate

compensation actions within current organization, programs and

processes. Consult with business to gain acceptance of compensation and

job evaluation proposals, policy, procedures and practices. Consult with

management on development of effective variable pay programs to support

business strategy and maintain company's competitive position.

. Developed recruitment strategies to meet the organization's

needs. Coordinated with Supervisors/managers recruiting efforts (i.e.,

job posting, advertising employment agencies, colleges, community

agencies, etc). Negotiate and or make offer to applicants, coordinate

start dates, and salary offerings, within company policies and


. Managed employee relations issues, complaints & claims, including

investigating discrimination and sexual harassment complaints,

researching issues regarding the workplace and coordinating the

development & communication of corporate policies & guidelines.

Mitigated risk of potential employee relations issues and takes or

recommends necessary corrective action.

. Identifies training needs based on management requests, associate

requests, via other training evaluations and discussions with managers.


* WACHOVIA CORPORATION (Feb 2008 to Dec 2008)

. Responsibilities included investigation of internal complaints and

termination appeals; reorganization/displacement consultation; and

corporate policy interpretation and implementation.

. Provided high-level subject matter expertise, strategic support and

consultation to HR Business Partner teams and Line of Business

managers on employee-related issues including performance

management, employee grievance and conflict resolution.

. Contributed to ER reporting responsibilities by entering case

activity into case tracking system on a timely basis, participating

in the preparation and presentation of reports to HRBP teams, and

providing regular updates to BP teams regarding ER activity, themes

and trends.

. Supported mergers, realignments, reorganizations and downsizing


. Provided litigation support to internal Legal partners and outside


* Fairpoint Communications (Nov 2007 to Feb 2008)

. Lead role in merger/acquisition integration activities; chief

liaison for senior leadership for HR initiatives; Managed HR

compliance during merger activities

. Managed data in HRIS; Coordinated on-boarding process for 3000 new

hires prior to contract close

. Worked on ambiguous HR projects as the subject matter expert

* NAAAHR (Aug 2007 to Nov 2007)

. Worked as committee member and project manager for a leadership


. Managed services for exhibitors for national leadership symposium

for senior human resources professionals.

. Developed and maintained floor plans and logistics for professional

exhibition expo. Liaison between organization, hotel and vendors

BALTIMORE CITY COMMUNITY COLLEGE, Baltimore, Maryland 2001-2007

Assistant Director of Human Resources

(Interim Executive Director March 2005-July 2005; Aug 2006-February 2007)

. Served as Chief Human Resources Officer with the responsibility of

strategic planning for all human resource functions for 2093 full and

part time staff. Provided leadership and guidance as a member of the

President's Cabinet and senior executive team and leadership councils

as the Senior HR Business Partner.

. Led administration of HR operations to include recruitment and

retention programs, labor relations, salary administration, health and

safety programs, professional development strategies, benefits

administration, leave programs and immigration matters to include H1B

Visa, TN Visa and permanent resident processing.

. Managed all activities related to administering and ensuring

compliance to collective bargaining agreements to include the

interpretation of contract language and implementation of labor


. Developed and maintained departmental budget in access of $40 million


. Managed reduction in force activities including sensitive personnel

actions avoiding employee complaints and possible litigation. Managed

organizational repositioning process to realign human capital to

ensure organizational effectiveness.

. Managed employee relations programs to include employee grievances

processed with a 98% positive resolution rate. Managed all EEO and

Title VII compliance programs to include investigations, discovery and

pre-litigation work. Provided testimony in hearings.

WYNDHAM INTERNATIONAL, Baltimore, Maryland 1999-2001

(Wyndham Baltimore Inner Harbor Hotel)

Director of Human Resources

. Directed all HR functions for 2450 FT/PT employees for a 707-room hotel

including EEO, Wage & Hour, Worker's Compensation, OSHA, ADA and INS


. Administered $58million HR budget, communicated new policies and

directives, ensured compliance with all state and federal laws,

maintained employee benefits programs, monitored and analyzed turnover.

. Prepared data and provided testimony in worker and unemployment

compensation cases, tracked performance appraisal; Monitored unemployment

and worker's compensation claims, performance appraisals, safety

programs, personnel records, labor relations, and employee relations


. Directed all employee relations programs to include training, needs

assessments, internal investigations and mediations. Directed all areas

of recruitment, workforce analysis and retention and diversity


. Provided consultation and coaching regarding improvement of quality,

productivity, working relationships and employee morale. Provided

training and coaching to management to build and enhance relational and

motivational skills to minimize risk under statutory and regulatory


. Managed all activities related to administering and ensuring compliance

to collective bargaining agreement to include the interpretation of

contract language and implementation of labor programs.

ADNET/ACCOUNTNET, INC., Baltimore, Maryland 1998 -1999

Human Resources Business Development Specialist

1. Responsibilities included but were not limited to recruitment,

screening, evaluating, job-placement, and interviewing, executive

coaching, employee benefits maintenance and performance evaluations for

administrative, financial and accounting positions from entry to senior


2. Conducted best practices and benchmarking studies in recruitment and

retention; made business cases to clients and offered initiatives to

improve quality of life in workforce planning.

3. Assisted with budget planning, marketing strategies, sales trends and

client retention.

Additional Professional Experience

AEGON USA, Baltimore, Maryland 1996 -1998

Corporate Client Service Associate/ Financial Analyst

NATIONSBANK- Columbia, Maryland 1994 -1996

Loan Officer

CITIBANK, N.A. - Towson, Maryland 1991 -


Regional Training Associate

EDGEWOOD CORPORATION-Baltimore, Maryland 1988 -1991

Employment Manager


Master of Science: Organizational Development

Johns Hopkins University, Baltimore, Maryland

Graduate Fellow: Leadership Development

Johns Hopkins University, Baltimore, Maryland

Bachelor of Science: Business Administration/ Finance

Towson State University, Towson, Maryland

Teaching Experience

University of Phoenix, 2006 to 2009, Instructor MBA 530 course, Human

Capital Development and MBA 531 Human Capital Management; prepare students

for middle management positions in the development and management of human


Baltimore City Community College, Adjunct Faculty, 2000 to 2007

Classes taught: Human Resource Management, Leadership, Supervision,

Retailing and Principles of Business Management

Professional Affiliates

National member of SHRM (Society for Human Resource Management)

Professional member NAAAHR (Human Resources Association)

Professional member HRPS (Human Resources Planning Society)

Delta Sigma Theta Sorority, Inc.

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