HOLLY MUNROE

Cell: 509-***-****

*** *******, ********, ** ***** . E-mail: abmoem@r.postjobfree.com

SUMMARY

Dedicated human resources professional who will bring integrity and

professionalism to your organization. Exemplary work ethic and versatile

skill set with a focus on business administration, organizational

structure, and operational efficiency. Two years of professional experience

with a proven track record of success.

EDUCATION

Bachelor's of Arts in Business Administration-

Dual Major: Human Resources/General Management

Eastern Washington University . Cheney, WA . March 2007

PROFESSIONAL EXPERIENCE

HR Specialist/Promoted from HR Staffing Specialist

Gesa Credit Union . Richland, WA

. Participated in the implementation of a start-up HR department.

. Assisted with implementation of HR strategy, personnel policies,

procedures and functions including employee relations, staffing,

compensation, recruitment, benefits and continuous process

improvement.

. Participated in the selection of HRIS system.

. Managed recruiting and benefits for a credit union with 250 +

employees

. Served as the RFP project manager for annual benefits renewal.

Increased benefit offerings while decreasing benefits budget and

employee cost.

. Assisted with the development and training of the Supervisory

Development and Interview Techniques classes.

. Experience in conflict resolution, employee relations investigations,

progressive discipline, coaching and terminations.

. Served as the Compease backup and participated in salary adjustment

studies and compensation surveys.

. Served on the Website Advisory Committee, Activities Committee,

Headquarters Transition Team and Premera Advisory Council.

. Supported the green initiative to revise HR processes to electronic

when possible, aligning processes and goals to support organizational

strategy.

. Experience producing ad-hoc reports using SQL queries. Other reporting

software includes: HRIS, Crystal Reporting, Excel, HRIS: IVantage.

. Coordination of panel interviews and review committees.

Office Assistant III

Benton County Crisis Response . Kennewick, WA

. Coordinated treatment

. Fielded crisis calls.

. Researched information for various agencies.

. Explained paperwork and funding

WIC Clerk

Spokane Regional Health District . Spokane, WA

. Issued checks.

. Managed eligibility issues.

. Managed client scheduling and rebooking.

. Explained the WIC program and responsibilities to patients.

Office Assistant/Dispatcher

Bergstrom Aircraft . Pasco, WA

. Dispatched airplanes

. Tracked flying time, classes and simulation time for pilot trainees.

. Responsible for keeping flight class materials current

. Ensured pilot licensing was current.

Sterilization Technician/Promoted to Records Technician/Promoted to Lab

Technician

Dr. Jay Zuroff Orthodontics . Kennewick, WA

. Trained two lab technicians and two sterilization assistants.

. Cross-trained in front office, records, lab and sterilization.

. Maintained patient database and inventory for the clinic.

COMPUTER SKILLS

. Microsoft Office Suite

. Access HRIS System: IVantage

. Outlook

. Crystal Reports

References available upon request

Contact this candidate