Customer Service Sales

**** ************* **

Douglasville, GA *****

757-***-****

abmoe2@r.postjobfree.com

Susan W. Gray

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Summary:

Experience in purchasing, marketing, administrative, customer service,

sales, problem-solving, and decision making skills.

2009- 2010 Lumber Liquidators

Marietta, GA

Assistant Store Manager II

. Maintain daily store operations opening/closing, and tidiness of the

showroom.

. Deposit all cash transactions daily.

. Provide customer service, sales, and product knowledge for future

clients.

. Increased gross margin profits from 5.3% to 9.3% within 6 months.

. Manage inventory, auditing, forecasting and placing stock orders.

. Set up receiving/ shipping arrangements with freight carriers.

2007- 2009 Lumber Liquidators

Toano, VA

Assistant Buyer (Accessories and Moldings)

. Knowledge of commodities, and the material purchased

. Research the market field, competitors, and consumer behavior (for

trends) and develop merchandise assortment.

. Optimized sales and gross margins by the dollar.

. Forecasting, inventory managing, pricing, and budgeting for up to 60K

under no supervision.

. Prepare PO's (purchase orders): Status checks, expedites, and update

delivery confirmations.

. Prepare BOM's (bill of materials), and work with Allocation on

logistics.

. Work with Accounts Payable to resolve invoice discrepancies.

. Prepare and present proposals for future products to Regional Managers

and Board of Directors.

2005- 2007 Lumber Liquidators

Toano, VA

Internet Sales/Customer Service

. Lead Associate for the day shift.

. Download/Process Internet purchase order reports daily via EDI, by

creating spreadsheets and dispersed orders out to Internet Sales

Representatives.

. Handle and resolve customer complaints. (claims, cancellations, status

checks, upgrades, etc.)

. Co-browse and LiveChat on the web with customers to help answer any

questions or assist them with their search.

. Train new employees in the Catalog/Sample/Internet Sales/ and Customer

service department.

2002- 2004 Ferguson Enterprises Inc

Newport News, VA

Procurement/ DC Customer Service

. Manage inventory and place replenishment orders.

. Prep orders for processing, and pricing.

. Communicate with the warehouses, buyers, vendors, and store branches.

. Responsible for status checks, delivery dates, expediting orders, and

cancellations.

. Make arrangements with freight carriers, research lost packages, and

file claims.

. Work on an individual basis on reports and responsibilities given from

management.

Education

2005- Present Strayer University Newport

News, VA

Degree seeking B.S. Business Administration (Marketing) Anticipated

graduation date Dec 2010

Reference: available upon request.

Contact this candidate