Customer Service Sales

Benjamin Bee

Primary Residence 623-***-****

Ability to Relocate

Surprise, AZ 85387 abmocf@r.postjobfree.com

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Operations Management/Sales

Driving continual improvements in operational performance

Results driven operations professional offers 15+ years of management

experience. Broad knowledge includes sales, service, and warehouse

operations. Proven ability to significantly increase the customer base.

Expertise in implementing automated procedures and organized approaches

to improve efficiency and quality of service provided to customers.

Proficiency in increasing staff productivity through additional training

and motivation. Computer skills include MS Word, Excel, Power Point,

Navision and JD Edward's AS400.

Core Competencies

Budget Control

Customer Satisfaction

Inventory Management

Operational Efficiency

P&L Management

Pricing

Problem Solving

Relationship Building

Sales Growth

Staff Management

Team Building

Warehouse Operations

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Professional Experience

BERCO OF AMERICA, Las Vegas, NV 3/03 - 1/09

Supplier of construction and heavy equipment replacement parts

Territory Manager

Developed a wholesale dealer network in a territory consisting of

California, Arizona, and New Mexico. Promoted the products and services

and prepared quotations of price and availability. Strengthened customer

relationships by providing exceptional service and promptly resolving all

product issues. Kept abreast of competitors' products and pricing and

advised management of relevant market activity.

Selected Accomplishments

> Doubled the volume, producing annual sales of up to $5 million.

> Acquired new accounts that increased the customer base by 70%.

TREK DIVISION OF LETTS INDUSTRIES, Riverside, CA 3/92 - 3/03

Distributor of construction and heavy equipment replacement parts

Branch Manager

Directed all aspects of branch operations including sales and service,

warehousing, and distribution for a two-state territory. Managed eight

staff members to ensure a high level of customer service, timely shipment

of new and used products, and adequate on-hand inventory. Tracked and

contained costs to budgeted levels. Coordinated work schedules and

employee training to meet facility performance objectives and established

procedures to ensure a safe working environment.

Selected Accomplishments

> Increased annual branch revenue from $1.5 million to $5 million.

> Improved branch performance based on sales, profit, and inventory

management from a ranking of last out of 11 branches to number 2.

> Implemented weekly cycle counting which eliminated a shutdown at each

warehouse for annual physical inventory.

> Controlled an operating budget of up to $1.4 million and increased

profitability by 2-5% per year.

> Streamlined shipping and receiving department by automating procedures

and reorganizing parts storage, increasing efficiency and reducing

errors in shipments.

Benjamin Bee Page 2

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Warehouse Manager

Supervised five people involved in receiving, storing, inventorying,

organizing, and shipping products. Negotiated freight rates with parcel,

LTL, and full truck load carriers. Controlled all operating expenses and

supplies to budgeted levels. Ensured equipment and facilities were

maintained per company standards. Collaborated with upper management and

IT department to accomplish DRP (distribution resource planning)

programming.

Inside Sales / Customer Service

Developed a wholesale retail customer base and promoted products and

services in a two state territory. Processed requests from customers for

individual parts or complete components. Researched part numbers, checked

availability, determined pricing and freight charges, generated and

followed up on quotes, prepared ship/pack slips, and produced invoices.

Coordinated with shipping and receiving for inbound and outbound parts to

complete orders. Developed strong relationships which increased sales and

profit.

Warehouse Supervisor

Coordinated activities of warehouse workers and shop personnel. Ensured

incoming products were inspected, bin located, and warehoused correctly.

Managed the process of pulling, checking, packing, and shipping orders to

attain high accuracy. Directed the scheduling of freight carriers and

preparation of bills of lading. Checked large outbound shipments for

proper packing to avoid damage in transit. Reported inventory adjustments

to warehouse manager.

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Education

SHERMAN E. BURROUGHS HIGH SCHOOL, Ridgecrest, Ca.

Diploma

References upon Request

Contact this candidate