Manager Management
Resume:
CAROL A. JONES
Hoffman Estates, IL 60169
abmobv@r.postjobfree.com
ACCOMPLISHMENTS
Effective execution of global management succession planning process
Development of new compensation delivery systems: bonus plans, mission
bonus, exempt and non-exempt paylines
Creation of new recruiting strategies resulting in 500 hires in 12 months
10% year over year improvement in employee satisfaction with training and
development
Reduced attrition by 50% in one year, improved attendance by 10%
PROFESSIONAL EXPERIENCE
Human Resource Director, reporting to President and CEO 2007-2008
C.H. James Restaurants, LLC (2nd largest Burger King Franchise in the
Chicago Land Area)
Both operational and strategic Human Capital responsibility for this 1200
employee organization
Utilized re engineering skills to improve HR administration processes:
payroll, fmla, everify, and hiring tools (applications, reference and
background checks)
Facilitated design of company vision statement/Led HR Blue Chip Initiatives
Team
Introduced and developed new processes and tools: performance management,
recognition, salary planning
Standardized hourly hiring process by developing and deploying hiring
workshops
and all supporting hiring materials
Responsible for sourcing and recruiting General Management candidates
Handled investigations in numerous areas: discrimination, company policy
violations, ethics, primary interface with legal and external agencies
Improved retention by providing employee relations coaching to management
team, developing site retention goals, developing monthly retention
analysis and metrics
Human Capital Consulting
2005 - 2007
Developed and deployed Executive Diversity Workshop
Developed Employer of Choice Initiatives and Retention Strategies
Conducted Executive Diversity searches and placements
Conducted organization and cultural assessments linking HR initiatives with
organizational goals and objectives
Manager of Diversity and Inclusion, reporting to Director of Manufacturing
Alcoa Mill Products
2003-2004
Single Point of Contact for all compliance/non compliance matters for this
2000 employee facility. Interfaced regularly with internal and external
counsel and agencies
Instituted employee survey action planning process to enable an Inclusive
environment
Facilitated the cross functional Diversity Lead Team and Affinity Groups in
the deployment of Diversity strategies initiatives
Developed People Management Standards of Excellence
Integration of Diversity initiatives into HR practices such as: Recruiting
and Compensation
Xerox Corporation
1979-2003
Manager of Workforce Preparedness, reporting to Center VP
Xerox Corporation /Xerox Capital Services
1994- 2003
Managed: Recruiting, Training, Quality, and Customer Satisfaction and
Loyalty Departments
Effectively executed a variety of diverse recruiting strategies resulting
in 500 hires in 12 months
Robust training plan deployed to include technical, behavioral, soft
skills, management development, and transitional change workshops resulting
in a10% year over year improvement in employee satisfaction with training
and development
Deployed an annual performance Management process which was recognized by
Division President as being benchmark resulting in other center adopting
similar approach
Developed and deployed 3-year quality strategy which included: management
process, management Quality workshops, site quality home page and
newsletter with both receiving a 100% customer satisfaction rating
Manager of Human Resource Strategy and Quality, reporting to CIO 1991-
1994
Corporate Information Management Rochester, NY
Managed 3 HR Mgrs. and Recruiting Mgr
Responsible for Employee Relations, Staffing, Diversity, Compensation, and
HR strategy development
Achieved global succession management goals
Due to centralization of IM resources created HR organization to support
these resources, which were located throughout US
Developed quality plan to re-energize organization
Managed IM rotational program
HR process owner for corporate IM outsourcing taskforce
Manager Customer Service Operations, reporting to Center VP
1988 - 1990
Customer Administration
Recruited to assume responsibilities to lead this 230-employee invoicing
and collections unit
Reorganized entire unit to present one face to the customer
Consistently exceeded collection, invoicing and inquiry goals
Reduced attrition by 50% year over year while improving attendance 10%
Human Resource Operations Manager
1981 -1988
Midwest Region
HR generalist role for the following multi site organizations: Sales,
Service, Logistics& Distribution, and Customer Administration
Managed 13 HR resources located in 10 states
Earned the respect of Region VP of Sales and Service by developing
effective HR processes such as: succession planning, employer of choice
initiatives, skills assessment, sales salary redesign, and site Human
Resource Plans.
Day to day responsibilities for employee relations, AA planning, management
training and coaching, staffing, investigations and benefit administration
Technical Recruiter, Reprographic Research & Development Group 1979 -
1981
EDUCATION AND LEARNING
MA, University of Iowa
BA, University of Iowa
Xerox Management Building Blocks
Executive Six Sigma Workshop
Leadership through Quality Building Blocks
Duran Quality Workshops
Process Re-engineering - M. Hammer
Alcoa High Performance Leadership
RECOGNITION AND AWARDS
Two-time national All Star winner - both years eligible
Selected as a Professional Advisor for DePaul University
Stock option recipient since 1989
Corporate Partner Award - Welfare to Work Program
References available upon request
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