CAROL S. HINES, CPA

**** ******** ****

Rockford, IL 61102

abmo9w@r.postjobfree.com

815-***-****[pic]

EMPLOYMENT:

THE MARKET NICHE (Rockford, IL) & COAST TO COAST PROPERTY DEV., INC.

(Charlotte, NC)

Owner--Sole Proprietorship & Financial Operations Manager (co-

owned company) Jan, 2005 - PRESENT

. Offer consulting services focusing on business start-ups-

determining optimal business structures based upon specific

client goals, needs, and risks; assessing governmental and

regulatory requirements; assisting with business planning,

etc.

. Prepare income tax returns for Individuals, Sole

Proprietorships, LLCs, and Subchapter S Corporations

. Offer accounting services for small businesses; QuickBooks

setup, entry, reporting, and analysis; financial statement

compilation

. Oversaw all financial aspects of approximately 75 rental

properties, including a property 'buy and sell' business

segment.

. Performed the investor reporting for approximately 48

individual/entities (including all related accounting and

analysis) throughout the United States

COMMERCIAL FEDERAL BANK, now BANK OF THE WEST (Size in Assets 2004:

$12 Billion; Omaha, NE);10 years service-

Business Analysis Manager/Project Manager - Systems Development

Dept Feb, 2000-Jan, 2005

. Managed business and technical relationships to ensure high

quality service and technology maximization for streamlined

processing; provided oversight to Business Analysts in the

Electronic Banking and Data Communications areas

. Developed, assigned, managed and prioritized projects for

all electronic banking systems troubleshooting activities,

system installations, modifications, and development to

support corporate income goals

. Coordinated requirements-gathering/documentation,

development, testing, and implementation involving over

30 technical and business resources from five different

entities and locations throughout the U.S. to result in

achieving a 431% increase in Debit card response times for

our customers at point-of-sale locations.

. Spearheaded a joint corporate and IT (Information

Technology) project to develop and formalize a Requirements

Development/Management Process for projects of all sizes

requiring IT resources. Also gave summary presentations at

high-level corporate meetings, performed bank-wide training

on the new process, and served as primary consultant for the

corporate rollout process.

. Designed and established a system of support for electronic

banking systems including building/training support staff,

setting up communications and prioritization systems

(Note: This department had been combined with another

department before I was placed in charge of it as a separate

department-due to the bank's expansion in this area and

related risks.)

. Established and facilitated an ongoing Corporate IT

prioritization forum represented by all IT areas and key

business units for effective allocation of technology-

related resources

. Oversaw many projects and troubleshooting efforts to

minimize the risk of any electronic banking (VISA Debit,

ACH, VRU, ATM, Internet Banking, etc.) customer-service

issues

. One of two in the Information Technology Division awarded a

"Personal Best Winner", 3rd quarter, 2002

Senior Project Manager

Sept, 1998-Feb, 2000

. Successfully oversaw all planning, organizing, and

coordination of Bank activities related to the testing of

mainframe, non-mainframe, and environmental systems and

interfaces to assess Year 2000 readiness-the largest, most

extensive project in the Bank's 125-year history

. Developed and implemented an effective project plan and

strategy to encompass the testing of all Bank mission-

critical systems and interfaces in a manner never undertaken

before at the Bank

. Coordinated this large-scale project, involving over 500

shared resources, during a time of major transition for the

Bank (major AS/400 system conversion and a large bank

acquisition), and in a manner that achieved all set

objectives

. Identified, hired, and provided oversight/direction to other

project managers who successfully coordinated and managed

specific parts of the overall project

. Provided regular formal and verbal updates to Senior and

Executive Management in a manner which facilitated the

Bank's federal regulatory requirements

. Recognized as being a key factor in securing a

'Satisfactory' OTS (Office of Thrift Supervision) rating,

bringing it up from an "Unsatisfactory" rating over matters

pertaining to 'Year 2000 Due Diligence' prior to being

appointed to manage the project

. Granted salary increase well beyond set guidelines due to

high performance

Internal Audit Supervisor (Focusing on Information Systems:

1997-1998) Jan, 1995-Aug, 1998

. Supervised the planning/performance of audit, risk

assessment, and internal control evaluation projects

. Supervised projects designed to accumulate, analyze and

evaluate financial and operational data

. Performed independent oversight and evaluation (including

risk assessment) of key accounting, systems development and

implementation projects

. Developed and implemented project plans to review

accounting, system applications and IT control practices

. Regularly sought out to facilitate communication, problem-

solving, and group decision-making on corporate issues and

projects impacting several divisions

. Granted salary increases well beyond set guidelines due to

high performance.

PUBLIC ACCOUNTING-

Senior Accountant & Audit Associate Aug, 1992-Jan, 1995

COOPERS & LYBRAND (now PricewaterhouseCoopers); BLAND & ASSOCIATES

(Omaha, NE)

. Planned/supervised up to 25 people on audit and review

projects over clients in various industries, such as

banking, government, insurance, transportation,

construction, healthcare, manufacturing, and technology

. Worked with clients in a consultative capacity while

adopting new accounting standards

. Evaluated efficiency issues and helped integrate computer

technology into client audits

. Drafted financial statements; researched intricate financial

reporting issues

. Consistently commended for maintaining excellent client

relations

. Recognized as being instrumental in gaining a subsequent $1

million contract with a first-year client by exceeding

client expectations

EDUCATION: Bachelor of Science - Major: ACCOUNTING

University of Nebraska at Omaha (1992) - Magna Cum Laude (G.P.A.

3.75)

Master of Science - Major: MANAGEMENT INFORMATION SYSTEMS

University of Nebraska at Omaha - G.P.A 3.9 (Two classes

remaining)

CERTIFICATION/

LICENSING: Certified Public Accountant (Certificate #93854,

originally issued in NE-Certificate #5496); IL License

#239.021552

COMMUNITY

& PROFESSIONAL

INVOLVEMENT: Current-Member of CERT (Community Emergency Response Team)

in partnership with the Winnebago Fire Department; AWANA

Leader - Maywood Evangelical Free Church

Former-Volunteer for Nebraska Special Olympics; Volunteer for

Big Brothers/Big Sisters of the Midlands; Licensed Fostercare

Provider (Nebraska); Elected to serve on the Board of

Directors for SID #160 (Papillion, NE); Team Captain in 1998

for the University of Nebraska Women's Walk for Athletics

(most successful year); President of the University of

Nebraska Accounting Club; Chief Justice of the University of

Nebraska Traffic Appeals Board; Board of Director for the

American Society of Women Accountants; Board of Director for

the Institute of Management Accountants; member of the AICPA;

member of the Information Technology Council of Omaha, member

of the Project Management Institute; member of Women in

Technology; member of the Institute of Internal Auditors

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