Profile
Successful salesman, account manager, and sales manager with extensive
experience in the healthcare, group insurance, and pharmacy benefit
management industries. A consistent contributor with a successful track
record developing business opportunities, managing accounts, managing teams
and providing excellent customer service. Accomplished professional
recognized for industry knowledge and the ability to develop strong and
productive partnerships with business clients.
Professional Experience
Premier Access Dental 2009 - 2010
Senior Account Executive
Responsible for Sales and Account Management for Pennsylvania and New
Jersey for West Coast based company trying to establish new markets on the
East Coast. Hired to develop broker relationships, solicit proposal
opportunities for fully insured an ASO dental programs. Educate area
brokers on the programs and services offered by Premier Access Dental. This
was accomplished by coordinating broker luncheons, numerous mass email
campaigns, and face to face meetings at various broker offices over the
course of 2009.
. Leading salesperson on the East Coast sales team for 2009
. Received over 300 proposal requests in 2009
. Established seven general agency agreements and received proposals
from over 60 different benefit agencies since April 2009
Cohen-Seltzer, Inc. 2008
Director of Employee Benefits
Responsible for running the employee benefits department for 30 employee
P&C Insurance firm. Manage company wide sales and account management
initiatives for large cases. Increase total employee benefit revenue from
five percent of total book to 25% in five years and increase current
retention rates. Supervise and manage the professional development of team
members, including current producer and customer service representatives.
. Increased retention rate to 98% on five million dollar block of
business
. Re-created renewal and customer touch processes on current book of
business
. Prospected multiple large case clients that were previously
unsolicited
. Developed new presentation materials for large group sales and
retention opportunities
. Collaborated with current producers to help increase opportunities for
large group business
. Moved all employee benefit operations from Finance department to
Employee Benefits department
CIGNA Healthcare 2002 - 2008
SALES EXECUTIVE, Healthcare Sales (2006 - 2008)
Develop and implement sales strategies for targeted accounts and producers.
Educate consultants, brokers and buyers about products and services
offered by CIGNA Healthcare for employer groups up to 5,000 employees. Meet
and exceed annual business plan for case sales, membership, revenue and
earnings.
. Increased sales, lives, and revenue in 2007.
. Increased proposal activity by 40% in 2007 by strengthening current
producer relationships and establishing new relationships with
underutilized producers.
. Developed producer forum that was attended by over 70 local producers.
This included securing senior management attendance, developing
presentations and handling all front end planning responsibilities.
. Work with Account Management team on all renewals for cases with key
brokers.
VICE PRESIDENT, Pharmacy Sales (2004 - 2006)
Responsible for leading the national pharmacy sales team comprised of 6
regional salespeople, sales support and proposal units, in achieving sales
goals and developing strategies to increase earnings. Educate and
strengthen distribution channels by engaging external practice leaders and
internal senior management and keeping them up to date on CIGNA's unique
value proposition.
. Sold 850,000 members in 2005, a 50% increase over 2004. Key wins
include Newell Rubbermaid, Federal Express ground, The University of
Maine and New Jersey Heavy and Laborers union.
. Exceeded earnings goals in 2004 by 5% and in 2005 by 17%. Earnings in
2005 were $152 million.
. Created two national and four regional buying coalitions to compete
against stand alone pharmacy benefit managers. These partnerships
resulted in the sale and retention of over 100,000 members over 2
years.
. Member of CIGNA Healthcare Senior Leadership Team in 2004 and 2005.
Met regularly with executive management to ensure the pharmacy
organization's goals were incorporated in the company's overall
strategy.
. Develop sales team members for long term success. Five sales team
members attained their sales goals in 2005.
DIRECTOR, Pharmacy Business Development (2002 - 2004)
. Developed and executed internal and external sales strategies in the
Northeast region.
. Account Manager for all ASO business in Northeast.
. Educated and consulted internal healthcare sales and account
management forces on how to sell and retain pharmacy benefits against
stand alone PBMs.
. Leading pharmacy salesperson in 2002 and stand alone sales leader 2002
- 2004.
. Created unique value proposition for national accounts to help retain
business.
BioScrip 1999 -
2002
SALES DIRECTOR
. Responsible for direct selling and retention of PBM services, and
specialty drug programs to HMOs, TPAs and large self insured employer
groups.
. Work with Marketing, Account Management and Clinical Management areas
to identify new business opportunities including the development of
new products and services.
. National lead for fully insured stand alone pharmacy program.
Responsibilities included developing distribution channels, selling,
underwriting and renewing all fully insured accounts.
. Leading salesman for specialty pharmacy lives and revenue in 2000 and
2001.
. Number two salesman for total lives and revenue in 2000 and 2001.
PharmaCare 1997 - 1999
REGIONAL SALES DIRECTOR
. Responsible for the direct selling of Pharmacy Benefit Management
Services to large self insured employer groups and managed care
organizations.
. Responsible for sales and renewals of fully insured stand alone
pharmacy product.
. Leading salesman for ASO and fully insured business, 1997 - 1999
Educators Mutual Life 1995 -
1997
GROUP SALES REPRESENTATIVE
. Responsible for selling group life, dental, and disability products in
Pennsylvania and New Jersey
. Coordinated the company's effort to establish voluntary products and a
Dental PPO product.
. Leading Salesman in 1996 with over $1,000,000 in sales.
Prudential HealthCare
1986 - 1995
GROUP SALES REPRESENTATIVE
ACCOUNT MANAGER
ASSOCIATE MANAGER
. Responsible for selling group medical, dental, life and disability
products in Philadelphia.
. Spearheaded the office's entrance into the small group market in 1993
. Leading salesman in the under 500 employee market, 1993 and 1994
. Original Account Manager for the group sales office in Philadelphia.
. Serviced clients ranging up to 16,000 lives. Analyzed delivered and
sold renewals for all assigned clients.
. Sold over $2,000,000 of additional business to current customers as
account manager
. Responsible for the production and quality of 20 processors. This
included hiring, firing, annual reviews and employee development.
. Key Group Insurance sales included the Philadelphia Police Department,
GMAC, Eastern Mercy Health Systems, Pennsylvania Pressed Metals, and
the New Castle County School Districts
Professional Development & Training
Completed Dale Carnegie Sales Training Course
Completed Professional Sales Skills Training Course
Completed Face to Face Selling Skills Training Course
Member National Association of Health Underwriters
Licensed for Life, Accident & Health
Experienced in Microsoft Word, Excel, PowerPoint and Salesforce.com
EDUCATION
Moravian College
Bachelor of Science - Business Administration, 1982 -1986
Soccer Team Captain, 1984, 1985
All Conference, 1984, 1985
All- American, 1984
Golf Team, 1983 - 1986
COMMUNITY ACTIVITIES
EXECUTIVE DIRECTOR, TOPSPORTS
. Created sports programs for special needs children in Philadelphia and
Bucks County, PA.
. Started and coached soccer, basketball, bowling, golf and baseball
teams over seven year period
. Program was founded in 2001 and currently has over 100 children
participating in various sports.