Otto Sidan

abmo9i@r.postjobfree.com 305-***-****

http://www.linkedin.com/in/ottosidan

Pre-Sales Solutions Engineer

"High-Tech, High-Touch"

Highly focused and dedicated Solutions Professional specializing in

Technical Sales Engineering to diverse-industry clients worldwide. Strong

command of international business protocols, relationship and technology

principles that result in shorter sales and implementation cycles. MCP -

Microsoft Certified Professional and MCSE+I - Microsoft Certified Systems

Engineer + Internet.

> Expertise collaborating with sales account executives developing and

delivering customized presentations to potential clients, obtaining

and exceeding sales targets.

> Hands-on infrastructure engineering experience which

facilitates high levels of interaction, productivity and

cooperation across affinity groups.

> Data Center Operations and eBusiness Optimization expertise

> Remote Access and Mobile Workforce Consulting and

Engineering

> Root Cause Analysis, Process and Procedural Engineering

> Fluent in English and Spanish

Technical Expertise

. Microsoft OCS and Unified Communications Technology

. Telecommunications including PBX and VoIP Solution Engineering and

Implementation

. Ensemble Pro and UnifiedIP Solutions Engineering, Implementation and

Support

. Hosted Services Infrastructures including, Load Balancing and Business

Continuity

. Juniper SSL\VPN Configuration and Advance Administration

. Cisco, Juniper Network Routing, Switching and Firewall

. Dell, Compact and HP Server Administration

. Microsoft and VMware Virtualization Systems and Service

. RSA Secure ID, VeriSign and AES Encrypted Access and Commerce

Technologies

. Trained in Relationship Selling and Hi-End Sales Techniques

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Career Progression

Aspect Software, Miami, FL

2000 - 2009

Senior Global Business Consultant (2005 - 2009)

Managed high availability infrastructure allowing high speed and secure B2B

support of global customer systems. Accountable for training Sales,

Marketing and Partner Managers on pre-sales techniques in overcoming

traditional technical hurdles to maximize product acceptance and close

deals. Designed Hi-Tech, Hi-Touch customer focused solutions geared toward

adding further product value and improving customer relations.

. Developed and implemented a set of new customer remote access options

resulting in a 25% reduction of on-site support costs and increasing

customer satisfaction.

. Successfully migrated 100% of legacy customer support connections to new

solutions resulting in a reduction in overall infrastructure costs.

. Collaborated on over 200 direct customer engagements geared toward

infrastructure optimization, remote access, contact center and support

solution engineering.

Southeast Regional Solutions Consulting Manager (2003 - 2005)

Managed a team of systems engineers in Florida, Atlanta and Mexico with

Southeastern US and CALA Pre-Sales responsibilities supporting a multi-

million dollar regional sales pipeline. Set departmental milestones

according to corporate Balance Scorecard initiatives and company goals

which translated to higher levels of productivity and sales success for the

region.

. Participated in pre-sales activities with account executives presenting

product value and services to potential customers.

. Pre-configured systems and solutions and produced quotations to close

sales opportunities and meet regional targets.

. Prepared functional specification diagrams and configuration

documentation for the project management and implementation teams.

Senior System Engineer (2000 - 2003)

Supported Contact Center Solution Sales efforts by preparing RFP and RFI

responses, administering remote Demo and Tradeshow Systems used for partner

and customer sales presentations. Developed and delivered knowledge

transfer classes geared toward internal and external audiences covering

topics from Optimizing Infrastructure to Contact Center Engineering and Pre-

Sales Presentation Techniques.

Sony Electronics, Inc., Miami, FL

1997 - 2000

Lead Network Analyst

Responsible for the Network and Infrastructure at Sony Broadcast Export

Sales and Warehouse Division. Helped coordinate employees and contractors

in supporting the Main Office network and Miami Free Trade Zone

infrastructures, including warehousing and logistical support systems.

. Performed process and procedure reevaluation and implemented changes

which improved help desk operations, infrastructure administration,

performance and business continuity.

. Supported the organization's Microsoft Active Directory and Exchange

server environments, including security, accounting, administration and

disaster recovery.

GBM Management, IBM Alliance Partner, Miami, FL

1995 - 1997

Systems Operations Administrator

Reported directly to the CFO and accountable for all Desktop and Server

Hardware\ Software and Network Infrastructure support at the Miami

Operations.

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Global Client References

Air France Chrysler H3G Global RBS

American Express Cleveland Clinic HSBC Starbucks

Barclays Spain Compugraf Brazil ING Time

Warner

BNP Paribas CVS Nutrasystem Virgin

Media

Centrica Slough EuroDisney NYCT

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Education and Certifications

Trinity International University, Miami, FL

Bachelor's Degree in Organizational Leadership and Communications, 2006

Florida International University, Miami, FL

Coursework toward Management Information Systems Degree

MCSE+I - Microsoft Certified Systems Engineer + Internet

LCS - Certified Lotus Specialist - Domino

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